TaxesToGo Reviews

TaxesToGo is horrible! I downloaded TaxesToGo at the direction of my tax preparer. And once my tax process was completed and tried to delete my account I realized I was unable to do so. There is no where in TaxesToGo where you can delete any files you upload neither can you delete your account. If I knew this I would’ve never downloaded TaxesToGo . Therefore all my private information is going to be wandering on that app in some cloud space somewhere forever. TaxesToGo developers are incompetent. Users should have the ability to delete their account at their choice. TaxesToGo is total trash and hope they go out of business.

I wouldn’t recommend TaxesToGo to anyone.

After using a tax preparer, I was told to download TaxesToGo and I wish I hadn’t! You can’t delete any personal information or sensitive documents that’s uploaded to this this app app. TaxesToGo has no help support, email or phone contact to assist with any issues that I have. God forbid this site gets hacked like all of the other tax sites...TaxesToGo developers need to change these settings ASAP!

I used TaxesToGo at my preparers request and she didn’t receive my information. TaxesToGo is telling me that it’s waiting on the preparer. She’s not getting a notification about all of my personal info that was loaded to TaxesToGo . I’m feeling very uneasy, there’s no Help icon or customer service contact info. My credentials are just sitting there and I can’t afford to have identity theft as an issue when I’m already Covid anxious 😩

I had hired an accountant for my taxes who uses TaxesToGo. I decided to not use them after all and went to delete my documents that I had uploaded and realized there’s no way to remove them. This really pisses me off because it’s sensitive data being stored that I now have no control over. I’m reporting TaxesToGo.

YOU’RE FORCED TO CROP UPLOADS & THERE’S NO WAY TO EDIT OR DELETE UPLOADED DOCUMENTS.

I miss labeled a couple of documents and couldn’t edit the name or re-upload under the default titles.
Had to upload as a separate new document.
There’s a bug that doesn’t allow you to view the documents already uploaded.
You can’t upload a full image so you have to upload in parts because you’re forced to crop uploaded documents.

THERE’S NO WAY TO TRACK THE STATUS OF YOUR TAX APPLICATION. YOU HAVE NO IDEA WHETHER IT HAS BEEN VIEWED, IF IT IS IN REVIEW, OR STILL PENDING.

These are features that would help after submitting an application.
I completed my tax application on 2/28 and didn’t get any feed back about it.
Found out 2 weeks later my application hadn’t even been viewed and wouldn’t be for a while. Although this was negligence on the part of my preparer, it’d be nice if TaxesToGo could update you on the status so you don’t sit around waiting.

THERE’S NO OPTION TO DELETE YOUR ACCOUNT, DOCUMENTS, OR CANCEL YOUR SUBMITTED APPLICATION.

After a month of submitting my tax application, and my preparer neglecting to work on my file, I went ahead and filed taxes on my own.
I want to delete my account and documents I uploaded but there’s no option do it.
So now my personal information is floating in cyberspace and I’m definitely not happy about that.

As an end user there is ZERO support available for issues. No chat, email or phone number. The website for TaxesToGo has nothing on it to help. The signature panel is not responding when i write my signature which means i cant sign my documents to actually have my return submitted. This is a MAJOR problem.

If you’ve changed tax preparers, how do you delete documents you’ve uploaded? And/or you no longer want to share your information?Apple user here....

Please fix this issue! I completed my taxes through TaxesToGo but now my tax number isn’t showing on the main screen. How am I supposed to get my taxes done?!

I cant do anything unless you guys fix the update it was great for my sister and others but im having trouble!

I love my tax preparer, but TaxesToGo is horrible. I’ve changed my password like 3 times, still unable to access my account to check on the status of my return.
Gets frustrating, but other than that minor to major issue, things are good.

I think for safety, people would feel more comfortable if this was an option. Please look into this.

I’m giving TaxesToGo 4stars because I tried it on a user end however my main benefit is wanting to use it as a tax professional and I’m not able to if I don’t purchase and use taxslayer. Are you able to work with other companies to get the overall benefits from more tax professional side using other tax software? I’m really interested to introduce to my clients but unfortunately I’m not going to be able to because of limited availability. I’m a drake software user.

TaxesToGo was great, easy to upload documents and user friendly! However what was even greater was the quick but personal attention I received from my tax consultant Mysherri Rhodes. She provided me with the link to download TaxesToGo , was always available for me via the chat box in TaxesToGo or on her work phone. She also completed my taxes in such a short time period then called me to go over the results. Then she set up an appointment with me to go over the taxes in more detail, verify if the service was excellent, and to see if I had any questions. Taxes can be so stressful but I literally was not stressed out at all working with her and she completed the work with the most excellent customer service! If you need your taxes done use TaxesToGo and get an appointment with Mysherri Rhodes!!!

Very user friendly and makes a dreaded process ten times easier!

I moved two years ago but love my tax preparer. This is the easiest way to securely get her my tax documents. LOVE IT!

Used it for the first time and I loved it easy and convenient! I was able to upload and sign my document at the comfort of my own home

Is a great app easy to navigate and uploading your documents is so friendly user, saves a lot of time to get your taxes done

I see some people saying that they can not login, but everything works perfectly for me. It’s so easy to upload documents and not having to go to a physical storefront is a huge benefit.

My tax preparer recommended me download TaxesToGo so I didn’t have to go into his office! I just plugged in my info and took pictures of my W2 and everything was sent to my tax pro! I never stepped one foot in his office! This was a BREEZE!

Using TaxesToGo made of very convenient for me to upload all my information for my tax preparer and she was able to quickly look over things and call me and we finished things fast. It is simple to use and she can see my information quickly after I get things loaded. So easy and convenient!!!

Fix TaxesToGo please it’s to early in tax time for this bug FIX IT

App is not working, used it last year and now it won’t let me sign in.

Am I suppose to see my tax results before the signage ? And can my preparer see my results after I upload documents or after he signage

I used TaxesToGo last year no issues. This time it says I have no account. Also if I try to create an account it keep saying Oops. Error etc. Very inconvenient.

Won’t even let me log in

Why can’t I delete a document I mistakenly uploaded

Getting more money back then I ever have before. Very happy ! Very user friendly!

I am and always is satisfied with DW tax preparation! I have been using their representation for years now!! Ms. Darvencia is the best!

I was able to send my return to One Cent Financial and got a HUGE refund! You should call them.

cost me over $500 for a simple return one word overcharge

very expensive

Fuck is wrong with these people got your information floating around where you can't delete these fake tax processors from still have access to your information......the dumbest app out there