Backup Assistant app not working? crashes or has problems?

Backup Assistant Status

Last Updated on 2017-02-27 by Catrnja Dev

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Common Backup Assistant Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Backup Assistant app on iOS and Android devices. Solve all Backup Assistant app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Backup Assistant iPhone Issues and Solutions

Backup Assistant iOS app crashes, not working, errors
Backup Assistant iOS app network issues
Backup Assistant on iOS has black/white screen

Backup Assistant Android App Issues and Solutions

Backup Assistant has errors/crashing/not working
Backup Assistant server network connectivity issues
Backup Assistant has black screen

Backup Assistant iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Backup Assistant app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Backup Assistant app crashes or not working on Iphone (iOS):

Close and restart the Backup Assistant app on iPhone
Update Backup Assistant app to the Latest Version for iOS
Uninstall and reinstall Backup Assistant iPhone app
Update your iPhone to the latest iOS version

Fix Backup Assistant on iPhone unable to connect to server/internet connection issues::

To resolve Backup Assistant network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Backup Assistant black/white screen (blank screen) on iPhone:

Follow the Backup Assistant iOS app troubleshooting guide Here →

Backup Assistant Android App Issues and Solutions

Fix Backup Assistant not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Backup Assistant app issues:

Force Stop the Backup Assistant App
1. On android, goto "Settings" » click Backup Assistant app. » click "Force Stop".

Update Backup Assistant to the latest version on PlayStore

Clear Backup Assistant App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Backup Assistant app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Backup Assistant.

Fix Backup Assistant unable to contact server/ Backup Assistant internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Backup Assistant » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Backup Assistant » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Backup Assistant on android.

Solve Backup Assistant black/white screens issue on Android:

Follow the Backup Assistant android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Catrnja Dev, developers of Backup Assistant.

About this app

This the only app you are going to need in order to backup and merge all your contacts and keep them safe forever. ... plus a lot more. Discover how to instantly and quickly backup all of your contacts with a single tap. What are you waiting for, grab BackupAssistant today and discover how much more productive you will become.