Havenly: Interior Design Reviews

We were very happy with their design services and professionals. Their order service, however, was wrought with problems and inconsistencies that cost us time and money. For example 1.) we had to return a $600 coffee table. We did, and weeks later it had not been refunded despite knowing it had been received weeks before to the store. When i emailed this app they immediately issued a refund that i can only assume they’d been sitting on for weeks. Would we have ever gotten it had i not called?? I dont know but the fact they treated my money that way is a big “no” for me. 2.) we had two items we found for better price and immediate availability by simply googling them where Havenly said it was back ordered 3 1/2 months. Unacceptable. 3.) about 4 weeks after my initial order, i inquired as to when a set of chairs would arrive given they were never assigned a date or tracking info. They response was they’d been backordered and would arrive in 8 weeks. When i went to the manufacturer’s website it was in stock and available to ship in 8 weeks. So basically the order rep had forgotten to order 4 weeks prior (I had also checked then and it had been in stock the entire time) which costs us 4 weeks in which we had to pull chairs in From another room. All together the experience ordering was littered with a lack of accountability. It would have saved me time and money to simply take the design info and get the items myself.

I love this app, but Havenly is terrible. It is extremely slow and takes a long time to load different screens when you are trying to toggle between your design concepts and the items in the design. It will also force quit or crash during use. I find that the website is a little better but it also needs improvement with respect to loading times and user functionality. I wish there was a link to look at more pictures and reviews of the items selected by your designer. You have to go outside the this app platform and search for the item online. I understand that they want you to purchase the items through their app, but I don’t want to buy a piece of furniture that has a lot of negative reviews. This also takes more time, and I one of my reasons for using this app is to shop more efficiently. I hope they will make these improvements, because I do think this app is great!

I remodeled my office using a this app designer. She talked me into an expensive designer wallpaper ($150 per roll) and advised that I could “probably get by with 1 roll...but maybe buy 2 just to be safe?”

Being clueless about wallpaper (this is why I pay a designer...) I didn’t know about pattern repeat/drop and waste. The design had a 22” drop which is huge so I lost a lot to waste. You need to line up each strip with the one before so the wall has a continuous pattern when complete. Since the pattern repeats every 22”, that means you waste the “end” of each strip so you can line up the next strip from the ceiling down.

Not only did I end up needing 3 extra rolls beyond my original purchase of 2: because I purchased at different times they were different dye lots and the colors are a little off. $700 later my walls are 2 different colors.

When I contacted her to complain she didn’t even apologize or acknowledge her mistake. She just told me the paper was now on sale for 30% off.

Overall it was disappointing. She kept suggesting trendy but impractical furniture for an office for 40+ hour work weeks (an armless side chair instead of ergonomic desk chair, a small desk with no storage or place to hide a plethora of computer cords).

While I know other designers at this app might be better, I wish the company had a better vetting process to make sure their designers are qualified.

This is such an amazing service/business idea. The this app Shop alone is brilliant. It rounds up furniture and decor from all the main websites across price points (from Home Depot and target to anthro and one kings lane) making finding and comparing a specific item so much easier. I purchased the consult package for my bedroom and Jodi M went above and beyond in putting room looks together. She was a dream to communicate with, pulled together really cool ideas and then also pulled in lots of different options for me to consider. I would normally be locked out price wise from interior design services and am totally clueless about home design, but Havenly makes design accessible. Love the service and would highly recommend!

I used this service to do two rooms in my home, and have had a great experience with the overall company. However, Havenly is terrible. 1) It logs me out every time I close Havenly ; 2) when logging back in) there is so remember me function are quick login option; 3) the room design profile in Havenly is completely different from and not collaborated to the room design profile on the website. For my first room, I filled out the profile in Havenly . Then, I logged on from my desktop, and there were about 20 more questions on the website version, and all of my answers that I had input via Havenly , were in completely different fields where they did make sense with the question. 4) Havenly itself is just poorly designed and difficult to navigate

I have used this app twice now. They are the nicest group of people in every department.
Service is quick and easy. Any problem that cropped up. ( merchandise broken when delivered: resolved quickly and without a hassle ) ( trouble with ordering on web site: quickly resolved and without hassle) .
Adrian, my designer was fantastic. Loved what she helped me with for living room.
I wish every web site, store and business could function like this app does. I am not even tech savvy and it was super easy to work with them online. Love, love, love them!
I will use them again in the future. This is one happy return customer!

This service was a disappointment. It took weeks to get a design and then it seemed like the designer hadn’t paid attention to what I’d said about my tastes, the size of the room, or the need for a different layout. The product list my designer provided included different lamps, styles of nightstands, chairs, side tables, curtains, rugs, art, and bedspread than the photo mock-up she provided. And that photo had a different wall color than the paint indicated in the product list. Oh, and almost of the products listed were out of stock or no longer available. At that point, I’d been trying to get a final design for over a month and was tired of it all. I still have NO idea about a bedroom design and am done with this company.

I was so excited to use this app that I I actually bought 3 packages. Not only are Havenly and website terribly designed and unclear, but the service itself is very far below what they advertise on Instagram and other sites. You can only do 1 project at a time, it can take forever to find a designer who can start soon, and the designer I was finally paired with was a poor communicator and had subpar ideas. When I finally realized that I would be better off decorating myself, I asked for a refund and the company did respond quickly to process that, but didn’t care at all why I was walking away from their service or offer to find me a different designer. I think this is a great idea that sadly isn’t being executed well. Waste of time.

I started with Havenly - it had problems saving information, so I moved on to the computer site via my laptop. This seemed to work and I launched my room profile. Then, I went back to add something via Havenly - information I had stored via the computer site was not there. Panicked, I checked the computer site and all seemed well. Very confused on which platform my designer can see and if I am wasting my time updating one versus the other since the two do not match up. I’m too worried to save any progress on my app for fear that it will erase things from the launched computer profile. So, if I want to change or update anything, I do it from the computer site only - frustrating. Please fix.

I’m disappointed to write that once my design service was complete, ordering the items through the this app site was frustrating and I don’t recommend it. I was sent the wrong item and they went back and forth with me first blaming the vendor, then blaming me. I had documentation that their site was the issue, with the email confirmation from them saying which item I ordered. Then I paid for shipping the wrong item to me, paid shipping back to the vendor and shipping again the correct item. At no time did their customer service apologize or clarify that this would be the case. Love the design service, and my experience with my designer, but order all your items directly with each vendor to avoid their customer service follow up.

We had our living room designed by this app— we had never worked with any interior designer before but the process was so fun and easy. Our designer made the process the perfect balance between utilizing her expertise but also appreciating our personal preferences. We ordered several pieces through Havenly and it was so organized and easy.

Also, we had to follow up with some orders and the customer service was awesome....the team members are amazingly friendly and helpful!

I really dont know where to start. It took this app 3 weeks just to have someone reach out to me after i submit every detail and made my payment. One week after ( a month mark) i got a notification that I am not working with that person anymore ( the person I have waited for a month) and advised to pick someone else. I did. One week after I received a text message and for the first time it felt like I was talking to a real person. We set up time and date for the call. Time comes - and my designer ghosted on me🤣. Basically I have been waiting for 5 weeks without any furniture and I am back to square one.

Havenly isn’t intuitive. You can only access your concepts by scrolling through messages, the shop tab links to a generic shop page and not the personalized items from your concept for that project. Within each project there should be a separate tab for messages, concept design, and shop links for that specific project. Even the shopping links for a specific project aren’t properly organized by item with alternates in a separate link so it’s impossible to tel which item was used in the design and which are alternates. The full site is much easier to use but let’s be real, Havenly should be just as easy and more convenient.

My first designer quit using this app partway through my project. After talking with her actively, having her disappear kindof felt like getting ghosted by a date. Customer service alerted me to this but offered no apology. I provided feedback to customer service but they didn’t respond at all. I begrudgingly chose a new designer who has asked me no questions and who doesn’t respond to my questions - needless to say, she has created several designs that I don’t particularly like. This process is wearing me out and I’m not finding it fun or especially helpful. It’s also taking a long time with all of the starts and stops.

A totally unprofessional company and "product" like others have mentioned, they steal images from real designers without permission or credit. They are totally unrepresentative of the services they provide, which are well below industry standards. As someone mentioned, their designers just create 2D images and claim they are 3D renderings. Any idiot would know this is false, and on top of it, as someone mentioned, this means the designers disregard the actual measurements of the rooms and just shrink furniture down so it looks like it fits. What's really funny is that the company actually forces designers to do this rather than following proper industry standards and providing the quality service that they could. Truly embarrassing. This company will not last long.

I am just getting started on my first project and I am excited. The service seems great and the website seems easy enough to use but Havenly is a horrible waste of time. Marketing emails constantly encourage me to browse the inspiration and save it to my boards so my designer can understand my style. I have browsed and saved dozens of things to my board over a few weeks and somehow only three things are saved in there. Very frustrating to find things and save things. this app: use that marketing money you’re spending and invest it into making a quality app. I will be only using your website for now on.

All of the other reviews rave about Havenly. I thought I’d found what I’d been looking for. Woulda been nice, if I could actually get to it. Every time I open Havenly , it starts out with the usual “get to know you and your tastes”. Cool. I go through the first section of pick your faves and continue on to the next page. From here it goes bad. It won’t stay on the next page. Sometimes I can stay on second stage (experience), but when I continue to next page, the screen slides backward to the one before it. I’ve tried all the tricks I know with no success. Very frustrating. Wish I’d been able to use it.

I love LOVE this company, the design the concept as it being an UpWork for interior designers. Havenly is UNUSABLE. One of the worst, and I actually felt the need to come here and write a review.... one of the worst apps I’ve ever used. Freezes, does not load properly, whoever is running the iOS or designers here they definitely stopped paying them. I’ve updated, and tried to check my projects (which I have multiple with this app). Photos don’t open properly... cannot check out and buy products. Awful. Needs to be addressed it hurts their company badly.

Havenly experience is awful. My project started today and I got a message from my designer. I received the message via email. When I went to Havenly , my project said “new message” and when I clicked that link, it took me to a page saying my project was starting in 2 days, no mention of a message or anger to view an inbox, and prompted me to schedule a phone call that wouldn’t register when I tried. I haven’t gotten on my computer to try again but really hope the website is better or this is going to be a painful project.

I had just medium hopes for this experience and so far it has been very disappointing. Havenly is awful. So buggy and laggy, it is super frustrating to go in and comment and review your designers selections. Further, my designer is very slow to get back with me, missed a scheduled call- she said due to her calendar being down, which Is possible because Havenly is awful. Plus, one of her recommendations was the same rug I already have in that space and said I needed to replace. What a bummer. I requested a price adjustment or full cancellation. Don’t waste your money folks. This company is just not there yet.

Can’t upload photos, which is a big one since 99% of the “inspiration” photos I have are on my phone so now I have to email and download and upload them to the desktop site. (There is a button that says “Upload photos” and prompts you to “Select” which you can, but then nothing happens. Have tried this about 10 times now to no avail. You also can’t add “inspiration links”, can’t update questions you answered previously, can’t browse inspiration photos, can’t browse different designers, etc. Literally the only things it does is show you is show you what photos you have already uploaded and tell you the status of the project.

The choice to work with the this app designers finally made me get my act together and create a cohesive, cozy environment for my second home. It was so nice to say yes or no vs searching for a design template. The designers are great to work with and the price affordable. You can work with existing pieces, can buy the furniture they recommend or find something comparable on your own. I love working with this group.

I used Modsy for designing and it was great for the living room but the family room just did not come together. I turned to this app instead (horribly hard to remember name, BTW) and had an excellent result. Super cool design that looks amazing.

That was 6 months ago. This time I decided to buy s full design package for my office. Havenly seems to have gotten worse though. It seems to be a pop up web browser with an X in the upper left corner (weird). The most annoying thing is having to log in every time without a remember me function. What happened to app design 101? It logs me out every time!

I really really want to love this service, but Havenly is making it hard. My designer is so nice and genuinely seems to understand what I like. But a lot of the design process doesn’t work through Havenly . I would not have signed up if I’d know that. I am busy, and it took me too many days to be able to sit down at my laptop and address the step in the design process I’m on (specifically uploading photos and then rating individual products in my idea boards). Again? this app itself seems really cool so far, but their app needs work.

Would give zero stars if I could. You pay around $19 for a consultation that takes forever to happen and it looks like you’re talking to a robot who keeps sending automated messages. I’ve sent pictures of my master bedroom and started to get ideas for living room...then my “designer” stopped using Havenly and someone else took over. There’s no way for you to get your money back, so I suggest you to use something else. Plus, Havenly isn’t very functional and there’s an entire process just for you to go back in your conversations. Just really not worth it.

A colleague of mind had a good experience with this app, so I thought I would give it a try. Had to switch designers multiple times right away due to availability, which was ok. Then I didn’t hear anything from the new designer on the date promised. 3 days go by, nothing. I reach out in Havenly and no response. Meanwhile I get an email from customer service meant for someone else about a nursery (I was designing an office). They even had the wrong name in the email. The one good thing is, they were quick to refund me once I finally got in touch with them.

I placed an order and selected an available designer and never received my service. After several weeks I contacted customer service who told me I need to select a new designer. I selected a new designer, and never received anything. I’ve noticed now that my order has been cancelled, but I have not been refunded. I’m really at a loss as to what to do. The site says they have a happiness guarantee, but I’m dying trying to get any response out of them or resolution on this issue. I see lots of good reviews, but my experience has been rough.