Contact BooksRun Support

by OliviaJ228592

I recently sold two very new and recent volumes to BooksRun. I received an email today saying that one of my textbooks had water damage. They sent pictures as proof. The damage must have occurred during transit because I inspected the books prior to sending them. (I recommend taking your own pictures to avoid this happening.) They offer to send the textbook back (for $8.00 in shopping costs). So my options are: receive $5.00 for my $50 textbook, or pay them $8.00 to get it back. Either way, I was pretty disappointed that books in such perfect condition could lose so much value in just a semesters worth of time. I didn’t see any other sites with better options, so I decided to sell the books even though I am only getting a very small percentage back. I’m curious to know how much these textbooks will get resold for. I can understand that companies need a profit margin, but unfortunately this just isn’t worth it. I was better off trying to sell them on Facebook Market Place or on the college platform to incoming students. Needless to say that I will not be using this platform again, nor recommending it to my students.

by E199391

I’ve not used BooksRun to sell my textbooks however I never will because they proved to me that the only priority they have is making money off of college students. I previously rented a textbook from them for $15 and they never gave me a warning of when the book was due, they just charged my account to extend the rental another two weeks. Never gave a warning. Every other rental company I’ve ever used gives a warning of when it’s time to return the books. Then, again without warning, they charged me an additional $34 to purchase the textbook since I had not returned it even though once again, they never gave me any warning of any sort. I advise anyone thinking about using this company to change their mind and use Chegg or another company that is not so desperate and scammy. I also want to add that I have emailed them multiple times with no response and have sat on customer service multiple times for over and hour to try and get someone to help me and no response. Terrible customer service, terrible company. Do not support a company like this.

by Scellnemesis

I sent over 10 books. Two were relabeled as poor condition and the rest relabeled with poor condition with no picture proof or reason. These books were in great and amazing condition. I contacted them to resolve my issue and inquiry into their new rating of my books to poor condition and they never reached back. I contacted them a second time and waited the 3-4 days and received no support. They sent me the check for my books without contacting me back. I would never use any book selling service as places like these are complete and utter scams. They have full control on their end to label books whatever condition they want them to be and scam you with a lower offer. These places are for profit companies. Do not believe they care about the environment or planting trees. It’s just an excuse to save face as a for profit scam company. Any company claiming sustainably and for the environment while scamming you has no care for anyone but themselves and money. Another greedy company for themselves not for the people or education.