Contact The San Diego Union Tribune Support

The paper is great, but the app is very buggy. It’s a shame because when the app works it’s actually a great way to read the paper. Unfortunately it’s quite buggy (frozen interface, article clicks not responding as they should). Whenever I report an problem directly from the app it supplies all the technical detail tech support should need (platform, OS version, app version, etc). But every time, every single time, I get a generic response back (giving me nonsensical advice like “clear the cache and the cookies, try a different browser). I’m trying to be forgiving during this time when they probably aren’t fully staffed, but they clearly don’t care about fixing the app.

The basic idea is great, but I cannot remember a day in the last year where there was not some kind of problem. Tapping on an article should open it in its own window. This is great because you can scale the font and makes it easier to read. If an article spans pages it all should show in this window. So, some articles will not open at all. Some open blank. Some open but do not include all the text (frequently stopping at the end of that “page”). Some are missing some or all of the pictures. The web version is generally less problematic, but often the same issues occur on the web version. Customer service is basically non responsive with the standard reboot your iPad and reload the app as a solution. This never works. I love the sports coverage, especially Kevin Acee on the Padres beat but I’d dump this app in a minute if there was an alternative.

Spent over an hour on the phone with customer service attempting to link my iOS subscription to the web access. Articles I get via email or social media on my desktop should be readable with the unlimited subscription according to their marketing materials. They kept insisting it was apple’s responsibility since I subscribed through the app. I was also told to subscribe via the web not the app (which coincidentally is twice as expensive). Passing the buck. They were unable to figure it out but told me they would look into it. Will update my review if they resolve the problem.