Contact The San Francisco Chronicle Support

I never received my Sunday paper on March 22, 2026 for 24 Escanyo Drive, South San Francisco CA My phone number is (650) 873-4223. My account is 11396910 I am unable to subscribe and you won't accept the form to credit my account for the amount you owe ,me.

Paper missing today. How do we report and request delivery???

I have made 3 attempts to submit a letter to the editor through the link given online. I was told to try again later each time I used the site. Please let me know how to send a letter by email. online portal or by US mail. Thank you

during the last 3 Sunday deliveries I am missing my Weekly Guide - the guide is extremely useful to me (I am 90 years old) and the weekly guide helps me select programs. If I am paying for it, why am I not receiving it? I have been your customer for so many years and I cannot understand why you are doing this to me. I have spent so much time to contact you by phone to no avail - Please help me !!!

I got charged $19,96 on 09-04 -20#5 for the digit edition. I thought I paid $8.00 a month for this. Why was I charged this? Where is my refund please?

My account is #10893507. I have a digital subscription, after canceling my Sunday paper subscription several months ago. However, the paper edition is still being delivered to my house on Sundays. I do NOT want the paper subscription - it is an inconvenience to me for several reasons. I have called 4 times to try to stop delivery; the last time I talked to Damion Sanchez on September 3. Mr. Sanchez assured me that the problem would be solved. IT WAS NOT SOLVED -- THE PAPER WAS DELIVERED AGAIN TODAY, SUNDAY SEPTEMBER 7!!! I am not planning to get up at 5:30 tomorrow and intercept the delivery person, in order to get this nuisance stopped. This the epitome of poor customer service.

Today 8/23 no Sunday newspaper delivered. Last week the East Bay Times-whatever that is. One more week and I cancel.

I was able to report a missing Sunday paper on 7/27 at the portal but could not also enter a missed paper on 7/20/25, please credit my subscription for that additional paper as well, thank you, Anita

Our paper deliverer continues to fail to make sure that out paper does not get wet. Several times, the paper has been delivered with only one plastic wrapper during a rainy period. In that case, paper has been soaked. Other times, like this morning, the paper has been delivered wrapped twice and it still is wet. For years, our deliverer was flawless in making sure we got a dry paper. However, whoever is currently working this route now apparently does not know what they're doing. Getting a credit for a wet paper does not offset the fact that a Chronicle subscriber is forced to either read a wet paper or use a hair dryer to diminish the wetness. If this situation does not get remedied, a Chronicle subscriber who has been receiving this paper for more than 40 years will have to consider cancelling our subscription.

I am very annoyed at the changes made to the e-edition platform. The new one makes the digital edition much harder to read and less user friendly. The change was unnecessary. The previous platform worked fine. These types of arbitrary digital updates are extremely off putting and frustrating. For no good reason. It must stop and be reversed.

My name is Joyce Trujillo, my address is 407 Del Oro Ave., Davis, CA 95616. For many years I have subscribed to the Chronicle on Sundays only and service has been great up until recently. I have missed the paper a number of times in the last couple of months and I received no paper on Sept. 24 or Oct. 1. If there has been a change in carrier, could you please speak to the carrier. If this happens again, I'm going to cancel my subscription and tell my bank to process no more bills from the SF Chronicle. Thank you. Joyce Trujillo