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by Jimnsf

This app has a hopeless layout for daily readers like me. I’m constantly weighing unsubscribing. It is frustrating trying to find new daily content because they prioritize features and lists, and shard every section in too many topical subsections. As a result I've continued trying to read the e-edition, which they are rudely making harder to use. I subscribe to the NY Times, The Washington Post and the Athletic and all are a pleasure. The Chronicle is frustrating. The Chronicle needs a serious UX investment and reboot. God knows I hope they read the specific critiques here. I’ve tried to convey this unsuccessfully via other feedback channels.

by Chilequile

This latest incarnation of SFGate is clumsy with lots of duplication and old content replete through the pages. I loved the old e-edition which was a mirror image of the actual paper. You could scroll page by page as if you were reading the actual paper. This version, the Front Page is muddled with subtitles and a few pix. It’s unclear where the big stories are! The Local section is often a repeat of the Front Page. Scroll down and you’ll find old articles from days or weeks before that I’ve already read. It’s frankly boring and lacks any pizzazz. Bring back the e-edition.

by Double-0 Diablo

I’m a Bay Area native, but currently live out of state. I still enjoy keeping up with Bay Area news and sports, and the app generally works fine for that. However, I’ve found it nearly impossible to cancel a subscription after the promotional offer is up. There is no way to cancel a digital sub without a phone call, and the number only stays open until 2:30 pm PT. And when you do call, no one answers. It is easier to get ahold of your state Unemployment Dep’t! I sent an email to complain, and the reply was filled with lies and false information on how to cancel using a web browser - which does not even give the option. Despite all my efforts to cancel, my sub is still active. This is obviously the intent of corrupt management to make it as hard to cancel as possible. I finally had to call my credit card to block future charges, and might even have to close the card to guarantee it won’t be charged again. These types of unethical and fraudulent business practices should not be allowed on the app store!