Contact Magic Poser Support

by Gator Supreme

I hate leaving negative reviews, but I’m peeved. I’ve been using this app for a year now, and I’ve loved every bit of it! Sure some joints were a little buggy, and maybe the asset store was a little clunky, but these and a lot of other small things got patched over time - all in all, a super useful and well maintained app!
However!
Many of the main features I was MOST DEFINITELY not alone in finding crucial to the art process, features that were not long ago COMPLETELY free, and not even locked behind a login, are now behind a paywall. The thing is, I don’t mind paying for apps. I don’t mind subscription based pay models for premium access and additional features, within reason. What I DO mind is having things I’ve come to rely on (adding two actors to a scene, being able to pose more than ONE gender and body type, etc) being taken back and locked behind the whole “we need to pay our devs” thing. If you’re really hurting for profit, that’s what adding new content and pay tiers is for; and maybe controversially (but STILL better than what is being pulled here), upping existing prices, going from a one time to a sub model, moving already paid content behind a higher pay tier, just to name a few common monetization approaches. I absolutely understand the desire to milk an app’s popularity in a niche market to heck and back, but I can very confidently say this WAS NOT the way to do it.

by Angelmstang

Like many others in these recent reviews, I too have used this app for my many artist endeavors. The app used to be free, and you had the option to buy some more assets. However, the base app was more than enough for everything you needed. You could add multiple models, they had a pretty great selection of both male and female characters of which you could use for free. Many people that come into this app without having used it in the past will not know just how good the app used to be. I got so excited when I kept getting emails from this company claiming that their best update was coming, that it would make everything so much better. I believed it. You see, there’s nothing wrong with wanting to move up as a company. But don’t take EVERYTHING away from loyal app users in an “update” that claims to make everything better. You could have so easily left everything that was free, and then charge a premium for additional items. I will no longer be using this app, and I hope many other users leave them too, so that they see how much they screwed it up. If you want to take notes from a great 3d company, go take a look at DAZ3D. They give their users so much for free, anything else you can buy, but it doesn’t limit you or take anything away from the best experience.

by Some Other Artist

You offer a free app with great features, then update the app, call it an improvement that will benefit all your users, then lock key functions behind a paywall? I used to be able to add multiple models to a scene, now that very basic feature is locked behind a paywall. A little warning about that before I updated would have been nice. Or you know, not doing that at all. I understand devs gotta get paid, but you can’t go around removing features people relied on and expect people to accept that.

EDIT: Are you kidding? Did you even read my review? I made one very specific complaint: a formerly free feature, the ability to upload more than one human model to the same scene, is now locked behind a paywall.

In your response, you claim “We did not remove any free features.” Yes only 2 sentences later, you say “The only thing we changed is we placed unlimited models with our new Pro version.” Um, hello? That is EXACTLY the thing I complained about. THAT IS REMOVING A FREE FEATURE. I’m not “confused,” as you like to tell people here, I know exactly what I’m mad about, and your response to this has been nothing short of insulting. Give us back the features you took, or at least stop pretending you didn’t do it.