Carta app not working? crashes or has problems?

Carta Status

Last Updated on 2024-11-21 by eShares

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Summary of Carta Problems 😠👌🔥

- Difficulty in calculating vested and exercised amounts for partially exercised grants

- Inaccurate listing of available options for exercise

- Lack of clarity on the number of shares available for purchase

- Inability to execute private equity deals for some users, with login errors and lack of information on purchased shares and pending documents.

Have a Problem with Carta - Manage Your Equity? Report Issue

Common Carta Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Carta app on iOS and Android devices. Solve all Carta app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Carta iPhone Issues and Solutions

Carta iOS app crashes, not working, errors
Carta iOS app network issues
Carta on iOS has black/white screen

Carta Android App Issues and Solutions

Carta has errors/crashing/not working
Carta server network connectivity issues
Carta has black screen

Carta iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Carta app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Carta app crashes or not working on Iphone (iOS):

Close and restart the Carta app on iPhone
Update Carta app to the Latest Version for iOS
Uninstall and reinstall Carta iPhone app
Update your iPhone to the latest iOS version

Fix Carta on iPhone unable to connect to server/internet connection issues::

To resolve Carta network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Carta black/white screen (blank screen) on iPhone:

Follow the Carta iOS app troubleshooting guide Here →

Carta Android App Issues and Solutions

Fix Carta not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Carta app issues:

Force Stop the Carta App
1. On android, goto "Settings" » click Carta app. » click "Force Stop".

Update Carta to the latest version on PlayStore

Clear Carta App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Carta app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Carta.

Fix Carta unable to contact server/ Carta internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Carta » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Carta » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Carta on android.

Solve Carta black/white screens issue on Android:

Follow the Carta android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at eShares, developers of Carta.

About this app

this app is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Download the this app app to manage all things equity - from accepting equity grants to exercising your options.