Contact Equilab Support

We started out using the free features for this app but my daughter rides a lot by herself so we decided to try a month subscription. However we were not as pleased as we thought we would be so I personally went into her phone and unsubscribed before the month was over to avoid further charges. Because my daughter logged into her iTunes instead of mine when subscribing, I was not getting notified of the charges being charged through my phone or by email receipt for charges because of using her account. I was going through my bank transactions today and saw were we have been getting charged for the last 5 months when I canceled four months ago. The features for a subscription were not available after canceling four months ago but some how was still being charged for it, so I do not know or understand why I was still being charged. My card was removed from her account after unsubscribing the first time within the first month. So after almost two hours of trying to figure out how this happened with iTunes and making sure that we were absolutely unsubscribed I was told we were not eligible for a refund by the company of this app when we requested a refund, but iTunes gave a refund for two months said that’s all they were allowed to do... Pretty shady.

I tried to access premium features to test it out for a trial period to see if it was worth the annual subscription fee. No additional features were accessible for the trial period and I received no help from contacting support. Now I’ve been charged a subscription fee now and there is still no change in the app features. I’m trying to figure out how to get my money back because this is absolutely ridiculous. The idea of the app seems nice, but didn’t work for me and my facility. All it did was scam a small business out of $80. I am livid. Do not recommend this app! Yes, I emailed support on the 12th and again on the 19th to follow up. Your “support” offered no assistance nor did you cancel my free trial as requested. I was still charged! We have been dealing with historic consecutive ice storms in my area. I don’t have time to sit around and jump through hoops with your support team, I have a herd of horses to care for. You claim to make life simpler for equestrians but after reading through many of the reviews on here, I can see what you are actually good at is scamming people out of their money with an app that doesn’t work as advertised!

I do not know what they updated a couple of weeks ago, but I haven’t been able to get a successful tracking in almost a month. I’ve been using this app for over two years, and really had any issues at all. Now it constantly loses connection between my watch and phone, even when I’m only using the phone to start and end the tracking. Basically gathers almost no data anymore and is useless. I don’t even know why that would happen when I’m only using the phone but there you are. It’s broken. I hope they fix it, but I suspect they want me to pay for a full version before they’ll believe any complaint. No chance of that for sure.