Contact HP Sprocket Support

by NCTim

Does not print correctly for the 2.3x3.4 select paper size. The printer does not print what is on the screen and there’s no way to adjust a photo on the screen up or down to where it prints the section of a photo that you want to print. It crops part of the original photo for the app display and then crops even more on the print final. This is not good. In collages, you’re unable to re-orient the photo to match the square. For example if I have a portrait photo in the four window collage, I am unable to rotate it to where it fits in that square so I can only see may be a third of the picture itself. You should really be able to orient pictures in a collage. Additionally there needs to be a lot more collage options. Also most of the add on frames and designs cater to portrait orientation. Need lots more landscape designs. You should also be able to resize photos within the parameters of the print frame. It will fill up the frame and often clip off the edges of taxed. Also why can’t you freehand multiple pictures on one single print and orient them in any direction you want.

by Brooke5112

I am a big fan of the sprocket. I chose to get the Sprocket 200 as an update to the sprocket I already had. I made this purchase bc the sprocket was not connecting to the sprocket app with the new user interface. I am having so many connectivity issues, even with the new sprocket. The new app layout is very inconvenient, and requires me to reconnect the Sprocket 200 through a 4 step process. Each time load in a new packet of photos. It disconnects (even in the middle of printing), and the app requires me to wait 30 seconds to a minute to reconnect it again. This is a huge pain. The new aesthetic to the app layout is pretty- but the function and practicality using it requires much more time (and emotional expense). I am frustrated!! The new app needs work, so far it is a huge downgrade!!!!

by Laila Shutes

I got the Sprocket 2 in 1 for Christmas and it immediately didn’t work. I tried for several hours to get it to work and googled everything and nothing works. Right when I turn it on, it immediately starts blinking red, which means it’s in an error state right when I turn it on. When I try to print, it says that the lid is open and I have redownloaded the app, restarted my Sprocket, and tried updating it and nothing has worked. I was extremely excited to get this as a gift, as I have read so many good reviews, and I am so annoyed and frustrated with my Sprocket, especially since it was expensive. If anyone has anyway to help me please let me know, but as of now, it definitely do not recommend. My sister also got one and hers is doing the exact same thing, so it isn’t just mine.