Are you having issues? Select the issue you are having below and provide feedback to TotalAV.
- Trials just tell you whats supposedly there but you cant delete or remove anything at all
- Prompts you to purchase 3 more upgrades to what they just claimed was fantastic and thorough security
- Over reports it’s effectiveness using data and graphs
- Services offered are not very well-maintained or produce a very good outcome
- VPNs often not engaged
- Ad blocker doesn’t block many ads
- Contacting tech-support is near impossible
- Misleading advertising
I am having same issue as reported on Dec 22 by another customer: "Total AV keeps quitting and giving me the following message. 'An Error Occured Whilst Trying To Enable The realtime Scanner. One Or More Errors Occurred (Connect Timed Out). Please Reboot Your Device And Try Again'. I tried rebooting and nothing has changed. I am running Windows 10 and can never tell if TotalAV is even providing protection." Please let me know what I should do to fix this problem.
Can't open VPN
Since I had paid and installed TotalAV on my Windows10, I had so many problems: Startup windows was so slow and many times failed; Protection disabled. An error occured while trying to enable the realtime scanner. One or more errors occured; System freezed ; Failed to update extensions selection. One or more errors occured; Connect time out. After I uninstalled TotalAV everything seem to run normally again. Sorry, I have to say that I am very very sick of this program.
I was contacted online that I needed a new system reload , I paid but they started a new account,#60295444 that is different from my normal acount #5106161, I keep getting popup adds saying i need to upgrade my account detains when I do it resets the question I need to update details. I paid $19 for the new system reload, I am afraid i have 2 accounts. Help
Please stop the pop-up ads on my desktop device. Thank you.
Since I installed TotalAV a couple of days ago, I have had so many problems on my Mac desktop. Web pages begin scrolling once opened (on their own), another virus program alerted to a Trojan AFTER TotalAV indicated there were not any! While on a website, a new tab quickly opens that was not selected. Please help!!
I purchased Total AV - Antivirus PRO and Total AV - Unlimited Devices, the other day. I downloaded software to my laptop and to my Android cell phone. The laptop installation seems to work ok but when I try to activate the software on my cell phone, it comes with a message saying "THIS DEVICE IS NOT LICENSED - You have used all your device licences, upgrade and add a license now to protect this device." Yet I bought the UNLIMITED devices pkg. I then uninstalled the software and tried to re-install it and now it shows in "My account" that I've used all my allowable downloads. So much for the word "Unlimited devices". Anyone have a solution? Hugh
Every time I log into my pc, I have to turn on AV security manually.
Total AV keeps quitting and giving me the following message. "An Error Occured Whilst Trying To Enable The realtime Scanner" "One Or More Errors Occured" (Connect Timed Out) "Please Reboot Your Device And Try Again" I tried rebooting and nothing has changed. I am running Windows 10 and can never tell if TotalAV is even providing protection. I am very dissapointed because I took Kaspersky off early due to the Ukraine situation and the untrust in the Russian element. I am seriously considering getting rid of TotalAV and will if you cannot provide a permanent fix to this annoyance.
Can't it to run on myiPhone 13mini. try to restore and still not conned to total av. thanks
please cancel
Program won't work on my Kindle Fire 10. I keep getting a message that says it has to be authenticated. Please help.
Observo que cada vez que inicio algun programa (web,etc.) me aparece sus pantallas. Yo no he solicitado esta información y mi reiterada negación a la misma parece que no surte efecto. Les ruego que igual que me instalaron este programa me lo desinstalen. Gracias-
I cancelled my Avira account because VPN never worked unless I ran install then clicked repair. Then that method wouldnt work. So I buy TOTALAV w/VPN for multiple devices. Installed on all my P.C.'s but this one and cant connect to internet on ANY of them. Also discovered TOTALAV uses the AVIRA VPN software that gave me trouble to start with. UnInstalling TotalAV and rebooting does NOT restore my PC's configurations or make online connections work as they did before. I am so not happy with all this crap. Fortunately, I ran out of time before getting TotalAV installed on this pc or I'd have no connections at all. Seems all the free stuff works fine with this kinda thing but you commit to pay service and it turns to sh_t. My opinion.
Total AV freezes when seraching duplicte files. Did not do this before the recent update.
I am unable to connect to the internet and unable to connect to any websites.
VPN keeps quitting. I have to manually turn it on, but it quits after about an hour. I've tried all the states on the east coast, even tried Canada and Britain, but it keeps doing the same thing. I'm getting no where with anyone by email. I wish I knew how bad the issues were before I paid for this! It's a rip off in my view! 😠
i dont want total adlock in my computer
I have attempted to download totalAV on my kindle Fire 10. When I type in my email Address then press the enter key. Then I receive a notice above my email address. There is problems with your username or password. Please try again. So I have tried again. Went to a new site twice. Still get same information.
Total AV . It is NEVER ON when I power up my laptop. I think I'm going to try something else. I've never had this issue with other similar programs.
I got this app. To Stop Ads. On My Phone Which Worked on 1 Day, Didn't Expect this from you
Disappeared. Not there to open!
i want to cancel and have my account closed and my payment refunded please. i dont know which address? to contact. payment $233.06 totalav.com 09 11 May PS ALSO Foreign Currency Fee 0551 USD 149,00 $4.55 refunded
I recently installed TotalAV and today i had a virus I was told to dial0151528 8239 Is this one of your numbers or perhaps the number of the people who planted the virus? Bernard Thornett 02084242440
I recently installed TotalAV and today i had a virus I was told to dial0151528 8239 Is this one of your numbers or perhaps the number of the people who planted the virus?
total av ii has my phone where i cant operate it. it got voice activated and i have been trying to disconnect it but i cant and i have an emergency. my number is 3187949724
TOTALAV VPN not safe to use. TOTALAV provide security software phone and computers on a subscription (paid for) basis, and a basic offering for free. I bought the subscription service because I wanted a VPN (Virtual private network) to keep my computer safe. Whilst using the VPN I had some problems and the support team used a remote log on to my computer to try to fix it, however they screwed it up and left me unable to get ANY internet connection to anything. They refused to believe that it could be their fault and REFUSED to talk with me about the problem. I had to try to resolve it by and chat sessions using a different computer. Even then they told me that they needed to remote connect to my computer, which of course was impossible. They said this 3 times before telling me to get a local IT expert to "fix it", which I did. IT cost me £130 for the fix, and the expert gave me written evidence that TOTALAV WAS to blame. Needless to say, TOTALAV have ignored all my complaints, and just reply with messages from either total idiots or uncaring staff. Do NOT use this software. The customer relations team are just ROBOTS.
Every time I log into my pc I have to manually turn on AV security
I am not very experience with a computer, it is just that the sum for the year has been taken out of my a/c but I get e-mails from you saying I havent joined totalav. I have just had another e-mail saying there is other things covered by totalav. I just want to know if totalav is working on my computer, please tell me quick. Thanks.
Complete guide to troubleshoot TotalAV app on iOS and Android devices. Solve all TotalAV app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Protected.net Group Limited, developers of TotalAV.
Our iOS app for iPhone & iPad helps to keep you safe from cybersecurity threats through website filtering and VPN, as well as anti-fraud and theft services such as data breach alerts and device location tracker. By signing up to a premium account you will be able to activate your subscription and enable our powerful features. We will check your device and identify any protection concerns present along with assessing your devices overall security. Accounts will be charged for renewal within 24-hours prior to the end of the current period, at the same price. No cancellation of the current subscription is allowed during the active subscription period. Why not sign up today and claim your free this app protection check-up, it’s quick and easy! Renewal of your annual this app subscription is automatic. Payment will be charged to iTunes Account at confirmation of purchase. Subscriptions are managed on iOS devices by tapping Settings > tap your name > Subscriptions. At this app, Protection is our Priority. You will be able to see when your next payment is due, or cancel your automatic renewal.