STiNE app not working? crashes or has problems?

STiNE Status

Last Updated on 2019-08-30 by Datenlotsen Informationssysteme GmbH

I have a problem with STiNE

Are you having issues? Select the issue you are having below and provide feedback to STiNE.

Read all Solutions

Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

100.0%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with STiNE - Universität Hamburg? Report Issue

Common STiNE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot STiNE app on iOS and Android devices. Solve all STiNE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

STiNE iPhone Issues and Solutions

STiNE iOS app crashes, not working, errors
STiNE iOS app network issues
STiNE on iOS has black/white screen

STiNE Android App Issues and Solutions

STiNE has errors/crashing/not working
STiNE server network connectivity issues
STiNE has black screen

STiNE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever STiNE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix STiNE app crashes or not working on Iphone (iOS):

Close and restart the STiNE app on iPhone
Update STiNE app to the Latest Version for iOS
Uninstall and reinstall STiNE iPhone app
Update your iPhone to the latest iOS version

Fix STiNE on iPhone unable to connect to server/internet connection issues::

To resolve STiNE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix STiNE black/white screen (blank screen) on iPhone:

Follow the STiNE iOS app troubleshooting guide Here →

STiNE Android App Issues and Solutions

Fix STiNE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent STiNE app issues:

Force Stop the STiNE App
1. On android, goto "Settings" » click STiNE app. » click "Force Stop".

Update STiNE to the latest version on PlayStore

Clear STiNE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "STiNE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch STiNE.

Fix STiNE unable to contact server/ STiNE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click STiNE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got STiNE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch STiNE on android.

Solve STiNE black/white screens issue on Android:

Follow the STiNE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Datenlotsen Informationssysteme GmbH, developers of STiNE.

About this app

Diese App ermöglicht Studierenden und Lehrenden der Universität Hamburg bestimmte Funktionen von CampusNet® einfach und unkompliziert auch unterwegs zu nutzen. Die App ermöglicht Studierenden den direkten, personalisierten Zugriff auf Informationen zu ihrem Studium und Lehrenden zu ihren Daten im Bereich der Lehre. All diese Fragen können Studierende und Lehrende jetzt mit dem Smartphone auch unterwegs beantworten. this app ist die mobile Anwendung für die Campus-Management-Software der Datenlotsen Informationssysteme GmbH an der Universität Hamburg. Sind die Noten der letzten Klausur schon veröffentlicht? In welchem Raum findet heute mein Kolloquium statt? Hat der Professor schon die neuen Übungsblätter bereitgestellt?