Contact Zen Planner Staff App Support

by ErinC610

Update: Still doesn’t work properly. We miss out on retail sales because members think they’re properly checking out however the purchase doesn’t actually go through. Better to not use it and have members self checkout in our store by writing down items on paper. Also, ZP has replied to me that there is a Zen Planner Kiosk App available to download, however that doesn’t exist.

Many bugs with the self checkout kiosk. Freezing, server errors, duplicate purchases, missed purchases, unable to look up existing member, etc. Have been in talks with customer support, but no fix yet. Have to discontinue use until there’s a properly functioning app. Extremely disappointed they discontinued the previous kiosk app since it actually worked and now I can’t reinstall.

by Alhen76

I’ve been with ZP for over 2 years. First, let me say that this could be the perfect solution but they keep coming up short on functionality and support.

I was lied to about being grandfathered in to my pricing (it keeps going up). When my prices first starting going up they told me the person. Who said that was no ok get with the company.

Also, the staff app works very poorly on the iPad. (It does work better on iPhone)

They recently made updates the cause it to not work at all on my 2nd gen iPad, with no warning.

The support is pretty lousy, with constant mistakes by people or system “glitches” but I’ve yet hear hear one bit of ownership of said mistakes. It’s like pulling teeth to get a straight answer.

I’m so deeply invested in their system at this point that it would be extremely time consuming to switch to another service. However, I wish I would’ve initially gone with another service. The time may come that I have to bite the bullet and just migrate all of my students to another service.

Don’t walk... run away from zen planner. It’s definitely NOT zen.

by Squaredv

This app’s usability is terrible. I’ve already called to complain and for as much as I’m paying to run my gym’s memberships, it should be a top of the line app with no glitches. The usability should include accessing member info that we get through the desktop site. I’m not always stuck at my computer. I’m with members. Checking in people is so slow. So many glitches. This seriously needs a huge update. I wish I could give 0 stars.