Activate Home Reviews

ActivateHome is useless. Our building replaced a perfectly good system with ActivateHome and now I can’t even buzz people in. Who cares about QR codes! That only works for frequent visitors. It means nothing for delivery drivers or groceries. During COVID, it’s more important than ever to have contactless delivery and ActivateHome took that away. Hope your building doesn’t get it. BRING BACK BUTTERFLY, at least it worked!

And developer before you respond that you’ve got that feature and you’re “working on it” you also told our building that weeks ago and it still hasn’t happened. Actions speak louder than words.

The building I live in just switched to this format and it is much stricter than the last entry system we had. The visitor, upon requesting access, has to have their photo taken and give an email. While it is extra steps for everyone, it does provide a record of non residents. Delivery persons are also required to use this which is great.

I find that creating work orders is really easy. I am annoyed that after I pick up packages the reminder numbers don’t immediately disappear.

I requested a work order through this Rise Living app today. Mike(staff) came up within an hour and the problem in my bathroom got fixed right away. I didn’t expect to be done this quick when I had requested. I want to thank Mike much!!

ActivateHome is the worst performing piece of trash I’m forced to interact with on a regular basis. Interacting with ActivateHome is painfully slow in every scenario. Simply responding to a notification that a guest has arrived can take as long as 30 seconds! I ask my guests to call me when they get close so I can meet them in the lobby rather than cause them to be frustrated by having to interact with ActivateHome. Plus, trying to add someone as a preauthorized visitor doesn’t even work, it is impossible to set the times to anything other than 8am-6pm.

The developers worked with me to resolve my issue and ActivateHome is working correctly now. Changed rating to 5 stars since ActivateHome works as advertised now.

Features include freight elevator reservations. This only shows the reservations you made. It would be useful if it also shows the dates/time reserved by other people (don’t have to show the names of the people who made the reservation) so u know when the elevator is not available (and will then know to avoid going that way ).

There is no button to open the front door within ActivateHome and you have to add visitors every time! It’s super annoying for guests and a waste of my time to do that every time. There is also no door pin available to add. Butterfly is way better unfortunately, I don’t need yoga classes, I need to open my front door...

Hi, I’ve rated this 3 stars because when I try to register, it gives me an error message saying that I’ve already registered, even though I haven’t. Very frustrating bug.

My girlfriend registered and has no issues with ActivateHome .

I cannot login on my iPhone SE

We have the rise app in my building. I love the concept but recently updates are making the enjoyment of ActivateHome less enjoyable

I stopped getting notifications when people posted in the forum only get them if someone replies

Packages no long have pictures or locker number to access

These are the most important features. I’ve been dealing with the notification issue but now not having the locker info is frustrating. Pretty much useless for me now

The UI experience is horrible. Clicking edit on a visitor’s profile doesn’t even bring the cursor to that field. You can’t even log out of ActivateHome and the system can’t properly put the right apartment number on your profile either. This is more a hassle than a convenience.

Every time I try to input the apartment number, ActivateHome crashes and it won’t let me register!

—————
Review update: I contacted customer support and their response was almost instant. After sharing a few details on the issue they were able to help with the set up and it is now up and running.

Thank you!

Hi rise living is all about convenience. And ActivateHome makes life even easier!

From getting groceries delivered, to giving guests entry, this online concierge does it all for you.

It’s also a great way to meet fellow residents, welcome new neighbors, buy and sells goods, get notified of packages and much, much more.

It gets the thumbs up from me!

ActivateHome works great and seems to get better with every update! What minor bugs there were in the beginning have since been worked out and the developers are very open to suggestions.

Interface for contact numbers is difficult to read.

I had to email 3 times for an IT person to get back to me ..,,.,,meanwhile 2 days later, with more problems occurring....a person gets back to me and says that “they were traveling.” .....,,WHAT????!
This is a 615 unit building......

ActivateHome stopped working all of a sudden. Not the first time but at least it usually works itself out.

After the latest update, ActivateHome won’t even open. It crashes immediately.

ActivateHome crashes every time I open after the last two updates.