Contact MTA TrainTime Support
Published by Metropolitan Transportation Authority on 2023-11-26 About: The official app of the Long Island Rail Road and Metro-North Railroad brings
TrainTime to MTA eTix. You can now plan railroad trips and buy tickets all in
one place without having to switch between apps.
How to Contact MTA TrainTime Customer Service/Support
Listed below are our top recommendations on how to get in contact with MTA TrainTime. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MTA TrainTime. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Metropolitan Transportation Authority
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Website: Visit MTA TrainTime Website
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Reported Issues: 20 Comments
By Marisol
1 year agoMy MTA ETix is blocked and can not get it unblocked need help
By seyna
1 year agoMy account is blocked and need help unlocking it. nobody picks up the phone
By Levi Banks
1 year agoMy account is currently blocked from irregular activity, I’ve tried to reach out via email but received no response.
By Daniel R Holewienko
1 year agoI need to change the email account I use for MTA eTix... Cannot find a way to do that through self-service. Please advise
By Elyron Jacobs
1 year agoI need to change my current email which is also my username for login. My email changed.
By Yusuf Gurtas
1 year agoYou have an app that is piece of garbage that puts us in difficult situations on the train AFTER ACTIVATION!!!!!. The crewmembers don't give an inch if it is not our fault. They demand twice the price no matter what which is not the only problem, the real problem being the humiliation in public as if we are trying to sneak in without a valid ticket. YOU NEED TO SOLVE THIS PROBLEM or instruct the crewmembers to come up with alternative solutions and treat people with dignity.
By Orla Brady
2 years agoMy account is blocked - I need it activated URGENTLY so I can access and use my peak train tickets that I've already purchased. Please let me know how to do this - I have been on hold to 511 for almost 30 minutes, they told me to email etixaccounts@redacted but said they didn't know how long it would take them to reply. This is VERY URGENT and the lack of support and prompt action to resolve this is very frustrating.
By Lawrence Arthur Goodfield
2 years agoI am blocked out of my account and I cannot get in contact with someone to unlock.
By Marialena
2 years agoMy account is blocked due to irregular activity. I need to access it to purchase daily tickets for work. I tried calling to resolve and get disconnected each time. Can someone urgently assist please.
By Elizabeth Nelis
2 years agoMy MTA ETix is blocked and can not get it unblocked need help
By Jay
2 years agoMy account got blocked for no reason I use the MTA to get to work everyday so this is affecting my daily life
By Claudette Seecoomar
2 years agoMy account is blocked and i need to use my October monthly tomorrow. Also, I could not use part of my round trip today as well. Need help
By Adam Escott
2 years agoI have a user name (email address) and password that I use to log in to my account. When I successfully log in I see there is a DIFFERENT email associated with the account than the one I logged in with, therefore, my receipts are going to the wrong email address. I cannot seem to figure out how to change my email address within the app to my preferred email address, the one I use to log in.
By Ricardo hernandez
2 years agoI can’t buy tickets
By Waynette Bather
2 years agoMy account blocked
By Salgado
3 years agoMy account blocked me and I want to fix it
By Bethune Lewis
3 years agoDear Sir/Madam I bought a ten ride etix on Nov 2 and was unable to access the other seven I have on my phone on Friday Nov 5 my app was blocked with a notice in red letters telling me it was blocked for my protection.Please help me I need to know what's going on. Thanks!
By Tenshi Sora
Does not support wallet nor family sharing
I got this app with the intention to use it in my wallet for convenience but I was unable to add it so I called 1 week ago to ask how I can add my monthly ticket to my wallet and the person that was on the phone with me was unable to find out how to add it and said he needed to contact the engineers that work on the App because he was unable to figure out how to and said I would get an answer within 2 day. Today (1 week later) I call again to try again but now the lady tells me that it actually does not support wallet nor family sharing. She said you can use Apple Pay to make purchases but can’t put your ticket in your wallet and family share also does not work because the ticket is only valid for 1 person. I reason I got the app was because of the wallet but now I will never again use this app after my ticket expires. I am incredibly displeased with this false advertisement
By Meowcloud
I wish I could give it 0 stars
I used this app to purchase four tickets, and the transaction didn’t seem to go through. I waited for a few minutes and tried a different credit card. But then both credit cards went through! Since I don’t normally travel on LIRR, I tried to cancel the extra set of tickets. It did give you an option, but the cancellation has to be made within 2 mins of purchase, which I thought I was lucky to catch the charge on time and made the cancellation. But then MTA charged me 10 dollars refund fees for each $15 tickets! And apparently there were footnotes at the bottom that says that, but the font was so small and the 2 mins window adds so much stress, I missed that. It’s so extremely unfair since it’s their app malfunctioning, yet I have to pay the price. Extremely disappointed. So be very careful when you make purchase with the app!
By Boycott FB
Won’t process payment.
The app randomly decides not to accept your card anymore. I’ve gone through 3 cards that it no longer accepts. The same 3 cards that the train conductor had no problem using to give me a more expensive ticket. The amount of money in step up fees this app has cost me because of its problems is ridiculous. What’s more ridiculous is that even though the app says the payment can’t be processed, it’s still pending in your account. When you contact the lirr, they say the problems with your bank. The bank says the problems with the lirr. After this many unaffiliated cards being declined, the problems definitely with the lirr. At $5 more for an on train ticket purchase, this will quickly become the most expensive app you’ve ever downloaded. Don’t use it.
Have a Problem with MTA TrainTime? Report Issue
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Why should I report an Issue with MTA TrainTime?
- Pulling issues faced by users like you is a good way to draw attention of MTA TrainTime to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MTA TrainTime customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MTA TrainTime.
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