Listed below are our top recommendations on how to get in contact with HoneyBook - Small Business CRM. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact HoneyBook - Small Business CRM. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: HoneyBook Inc
E-Mail: [email protected]
Website: Visit HoneyBook Website
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By Patty Bideaux2 years ago
Having trouble getting $1200 back that HoneyBook is holding hostage...my vendor has never signed up for HoneyBook nor does she have an account with you nor will she enter any banking information to get charged. I want my money redeposited into my bank account immediately.....very very poor service!!!!
By Aph2 years ago
Call me please you all should have a number where customers can reach you! 4042871381
By Kelvin McClendon2 years ago
I linked HB to my company email and it has sent 1 welcome email to my company email every 1.2 seconds non stop which his filled all company email folders with spam- like information. My company email provider had to block HB . This is my only my first 36 hours working with HB
By Rodney Hammond3 years ago
I cannot access my payments because The error message states that the EIN is incorrect. However, I have the correct information in the account. My account is KIU Entertainment EIN 81-1739534 I have tried it with the dash and without. Rodney Hammond 678-677-4796
By Nic Wolfe
I’ve had the app for a while now and it was working great on my iPhone 11 but now that I’ve switched to iPhone 13 Pro Max it simply DOES NOT WORK! I cannot log in!!! I have deleted and uploaded the app over 10 times, didn’t work. I used the same password that I use to log into the desktop version, still didn’t work. I click “Forgot Password” for a reset link, I NEVER receive an email to reset the password. I’ve checked spam, promotions, etc. just NOTHING! This app really needs a full update. When I was able to use the app, it was not user friendly at all compared to the desktop version. I hope the app gets fixed and updated soon with things that’ll actually make it more user friendly…I’m sure if it does people wouldn’t mind paying the prices at all.
I used HoneyBook for 3 years and have now switched to another platform. The reason I chose to end my subscription with them was on the financial side they didn’t provide enough reports and break downs for tax. My accountant also found it made doing my taxes difficult. There is also no way for an accountant to log into HoneyBook and have a look at your records without giving them your full log in details. I use Táve now and although it’s not as user friendly as HoneyBook I love its detailed reports and how it breaks down how much I charge and much profit I make from every package etc. I also hated the fact that HoneyBook didn’t give me an option to charge my client the cc card fees. I was paying so much money in fees - with Táve i have the option to charge the fee to my client.
I was looking for a CRM that would handle everything without breaking the bank, and I think I've found it. So far, it has a lot of potential but there are inconsistencies between the web app and the mobile app that make me want to pull my hair out! The web app allows you to start a project with a project name. Then you add the client. The mobile app ask for the client first AND there is no drop down or search facility like the web app to select someone already in you list. You have to enter the client name and have to know their email. Also, you can't go to a client in your list and select them for a new project like the web app. There are lots more inconsistencies and things that just don't quite work correctly. I've mentioned these to actual people but thus far nothing in the mobile app has really changed. Right now, I just use the web app in my browser on my phone. I'm sticking with HoneyBook for now hoping they correct some of these issues.
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