Contact Novo Support

The first time I had an issue with a deposit, I had a very hard time getting an answer as to why. It errored when I tried to deposit it, but when I corrected the error it said it had already been used. I couldn’t get an answer or help for far far to long (no, I don’t mean hours, days). I finally got it fixed and let it go. Now here so am again a few months later and I had put in 2 deposits back to back. The second one went in a week ago, but the first one just sits there pending for over 8 business days. It is a small sum of money, it isn’t on hold for money. First I sent an inquiry via the chat. I was asked for details and then I had no further response. They closed the case! Then I had to hunt down a phone number which wasn’t easy. I was told this was normal, but it’s not normal for other banks nor had it been for Novo. She said it can take up to 5 business day. I said it’s been 7 business day, 10 regular! She said she would send them a message…no help that’s it. I sent another message to support, still no answer. I asked to cancel the deposit and I would take it elsewhere. I cannot believe anyone can trust someone who holds up your money and won’t even reply. You may go for a while without issue, but be warned that when you do have an issue, it’s awful.

So if you think you are banking YOU ARE NOT! It’s a software company partnering with middlesex federal savings bank so it’s just a facade of the bank that doesn’t have or wants to do the techie stuff but gets to take all the benefits of chipping in is banking might..that’s all. If you have a real person banking problems forget it they are clueless. And when you dare to ask you will see how they question you as if you should know everything and they are obliging you with a support agent. It’s sad to see such a great interface with such a poor behind the scenes. My direct deposit failed and they had no clue why..this is not my first rodeo with such app developers trying to make it big in financial space with banking. Another app company that started as Simple did transaction frauds and sold the company to someone else and I was left with a missing $100 from them and never heard back Poof !! So I have decided to close this business account after mere one week of experience with them. It’s a shame ! I need to find a brick and mortar bank for serious banking because in a world of laws and accountability..I can’t allow to be taken rise of and be someone’s Beta tester. I need a bank connected with people problems not an App trying to be the next big thing.

The idea of running my more simplified checking with this app seemed magical and the features were perfect so I went for it. The biggest problem with this app is that it’s useless without the account which I was happy to open, but... It has been 40 days since I applied and runaround galore over email as others have mentioned here and elsewhere. They are asking for more and more documentation (already provided a brief description, IRS documents, state documents, licenses, certificate of organization, DUNS, my SSN, my drivers license, drivers license extension, EIN... what is this? A phishing scam or an online checking account?). Communications has been so unprofessional and delayed -it seems like someone is running this “bank” as a side hobby from their garage. Don’t be fooled by the “5 minute application”, it will take weeks if not months before you have an account. In the meantime I missed deadlines for COVID-19 business relief that needed an account and thankfully was able to open a two last minute account elsewhere. An offensively colossal waste of time. I am seriously scared at the amount of info these shady guys have about me and my business now. Beware and stay away.