Contact Home Assistant Support
Company Name: Nabu Casa, Inc
About: Control and monitor your home from anywhere in the world. Home Assistant
Companion lets you control all your devices and provides advanced location and
notification engines to allow for complex mobile automations.
Home Assistant Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Home Assistant. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Home Assistant. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Nabu Casa, Inc
Verified email ✔✔
E-Mail: android@home-assistant.io
Website: 🌍 Visit Home Assistant Website
Privacy Policy: https://www.home-assistant.io/privacy/
Developer: Home Assistant
Read 3 Customer Service Reviews 😭😔💔
Its been a long time since I’ve yeeted my phone across the room
by Dragonsmoke6
I’m beyond ticked off with trying to edit automations from this app. As soon as I edit any field that opens the keyboard, the app and buttons are entirely mis-aligned with my touch input after the keyboard closes. It does the same thing in mobile firefox, even crashes the app or the mobile firefox tab when trying to navigate away from an automation after saving changes to it. Something is seriously bugged out with the mobile UI on the latest stable version of home assistant. Going to bed now but will post the issue on github when I have time. It took me 15 attempts to change 3 delay values and 3 scene transition times, because of the UI glitching out so bad when the keyboard closes.
Fatal Crash at Startup
by GasDiver
A few weeks ago I edited the remote URL in the app configuration and I believe I may have had an error in the URL. The app has crashed immediately on startup ever since. Originally I was on iOS 14.6. I have since upgraded to the 14.7 beta, but the crashing persists. I tried every combination of deleting the HA app, reinstalling it and restart & hard reset of the device. I even tried wiping the phone completely and restoring it from a backup. Nothing has worked. Love the app, so I'm giving it 5 stars despite the issue, but hope to bring this to the developers attention.
(temporarily changing my rating to 1 star in the hopes it will bring my rating to the developer's attention more quickly)
Thanks
I’m Confused
by Papa4403
I have 3 different physical locations using HA. I love HA ...but ... I see no difference between using this iPhone app and using my iPhone browser to log into one of my HA instances and then merely saving the address to my iPhone home screen. Which is what I have already been doing.
As a matter of fact, saving the browser address to my iPhone home screen actually remembers the url address, unlike using this app which requires me to re-enter the url address each time I use it.
Maybe this app has an advantage with the notification and location services features of HA (which I don’t use).
With my 3 HA instances I just use my iPhone to log into each location and then save each location to my iPhone home screen. That way I have 3 icons on my home screen that each allow me to quickly go to whichever HA instance I want to go to.
FWIW, I use DuckDNS for each of my HA instances. Maybe my experience would be different or better with Nabu Casa. Not sure. I’m just super confused why I would use this app vs merely saving the url to my iPhone home screen. 🤷🏻♂️
Have a Problem with Home Assistant? Report Issue
Why should I report an Issue with Home Assistant?
- Pulling issues faced by users like you is a good way to draw attention of Home Assistant to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Home Assistant customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Home Assistant.
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