Carrier 360 Reviews

I really do t know where or they get there numbers but when you put in an offer they will counter with a lower offer and the if you lower ur offer it gets much lower that tells you that it doesn’t matter what carrier you are we’re gonna take it and if you want it it’s at what we want to pay nothing more than just GARBAGE 🗑 yeah Carrier360 part is a novel idea but there’s others with apps and there not that big off a swindlers and deceitful as Carrier360 and the company behind it. And you get them them on the LIES because they’ll post a load on their app that’s 50% CHEAPER!!! and on the DAT load board has the same load from them at a price slight higher rate if I could put pictures on here I would so anyone with this would stay away.

As per there RHETORIC it’s the same as everyone’s —( THEYRE ALL SORRY THEY UNDERSTAND THEY ALL APOLOGIZE BUT NO ONE DOES S💩T ABOUT AND NO ONE WILL. Keep in mind a load post on the board was at $1200 and on there app was at $620 u can do the math = $580 in there pockets.

Who was the genius who designed the latest update ? The previous version worked perfectly for years and was user friendly compared this JUNK update.

Fire the guy who designed the new update he doesn’t know what he is doing.
Carrier360 looks confusing, Doesn’t show Dead head miles. Interface looks like a it was designed by a 5 year old in a kindergarten project. If something is working DONT fix it. Bring back the OLD Version.

It’s absolutely awful trying to reach someone for support while under a load. They don’t give you reps extension number so you just sit on hold in the pool. No one ever ever ever responds to email wether it carrier support or the rep themselves. I just don’t get it. Collecting detention is like chasing the devil. Even though Carrier360 tracks it you have to invoice them and they may or may not pay. Good luck reaching someone to help with that. It totally should be automatic since you’re using Carrier360 . But seriously there support is worse than convoy and Uber.

Uploading documents depends too much on internet signal, the system should batch files when internet signal is poor (we deliver in sparsely populated areas and cell coverage is poor most of the time) and upload the necessary files when signal availability is sufficiently strong to upload the documents. Also, I have been told that uploading files must be done one page at a time. Tracking does not work for me, I’m a power only driver and have yet to see this function work for me. Assigning driver works sometimes, but most of the time it does not.

The take pictures from Carrier360 rarely works. The image is messed up and I have to resubmit. I can’t import images from other apps like Cam Scanner.
When bidding on a load. I can’t talk to anyone. I ask a question on a load and never get an answer.
After I book the load I have to download and look at the rate confirmation because Carrier360 does not show the pickup, PO, or delivery numbers. But I gives me all kind of disclaimers and requirements I have to agree too.
If I am one minute late I can’t update the status. I have to call in. The automated check call says there is an error and I have to speak to someone but no one is available so call back.
Carrier360 does not work if I am moving. I am the passenger in a car going shopping with my wife and I cannot look at loads because I am moving.
When I look for loads, 360 is the last app I use. It is so user unfriendly and has so many problems, it is the last of 8 apps I use to find a load.

Update on tracking, to be tracked all the time you really have to be on top of it, log in and out few times a day when it’s not tracking, call support all the time, that’s the only way to be close to a 100%
We have a problem on most of the loads tracking won’t start until we click arrive on site of pickup
Please look it to this glitch. App shows not tracked but few miles before we arrive we receive notification asking us if we have arrived, when i open Carrier360 it’s still not tracking but it knows that we are close by. It’s a glitch

Tracking is always bugging on Carrier360. Some loads we do everything support tells us to do and it still doesn’t work. So much time waisted contacting 360 support which is not avilable after hrs. Agents don’t even respond to app problems when emailed. Needs big improvements

I’m sure this is app is very useful , and can provide you with limitless information, and even provide you, the shippers and receivers with an up-to-date pinpoint location of where the commodity or load is upon request.
But for me a 57 year old male owner operator it is off with me some useful information it’s cost me a screen on my smart phone but someday I’ll probably get it figured out how to use Carrier360 fluently and it will probably make my life easier.

Carrier360 could have easily received 5 stars if, 1, the loads that show up in the completed section didn’t come in backwards. When you open that section, the first load you should see is the last load completed. Not a completed load from a month prior. And 2, even though we are power only, we should be able to look through loads as well. Your technology does have the capability to pick between flatbed, power, and dry van loads. *just my observation*

Thank you

Carrier360 is great for faster route search although, when you’re bidding the bid alerts are not accurate and we do not get the option to actually accept or there are any instructions on how to do so.
The down side is there is no option to submit Detention, as the brokers do
Not reply back on that anymore.
There should be more attention out to this as it is very disturbing not getting a response back at all !!

It works as described and have had very little error messages. HOWEVER, please be aware if you run into a problem after hours or on weekends you are lucky to get a response. Moreover, you are quoted one price on the book now and then informed by the broker we are not authorized to give you the posted rate and give you a lower rate. If they update or change these two things we would gladly give Carrier360 5 stars....

Can’t assign a driver can’t add a driver I use Adobe to scan and store all my paperwork and it won’t let me upload them from adobe I have to rescan all of them again
You can’t do check in check out times or do location checks
At the moment it’s working like it should but it’s been so touch and go sometimes you have to go to the website rather then Carrier360
When creating files the pages are not separate they are all put as 1 and not showing everything

This apple work perfectly fine, but there is some functionality, which need improvement a lot, such as user can not able to edit the action which they have done already like I wanted to update the trailer drop again by selecting yes or no function but I am unable to do that. Once it is done, it is done. There is no way to go back and edit your action. This does not make sense if someone accidentally put something wrong and then at the same time if they wanted to change it, they cannot change it which is very weird because it is the same person who is editing.

But I have been in a trouble of keeping quit for no reason. And every time I return to the search page it doesn’t keep my last search history that means I need to retype the search information again. At last it will be better if it has the information of “empty miles” for the load I am looking at.

6 months using Carrier360 and over all its Great. Only issues I have are with the GPS tracking on the trailers. 20% of the time it will not let you enter a trailer do to GPS saying it’s not in your location. Then you get to sit and wait for the call back to correct it. Usually doesn’t take long but a delay is still a delay.

It would be nice if the load search will go back to where I left off...it always go back from the beginning and if you scroll like a hundreds of load,once you go back it’ll bring you back from the beginning of your search...

Could use a navigation feature. Most GPS will take you to the front door of stop, not to where trucks are going. It’s a slight issue. Outside of that, Carrier360 is very user friendly and super convenient. Only one that I’ve used, that has the invoice feature. That to me is an incredible addition.

J B Hunt made Carrier360 right! I have been using it for 4 months with no problems. They are happy to know where I’m at, I’m happy they don’t bother me with distracting phone calls. The one time I couldn’t login support helped me right away and it was late at night. If you forgot your password, don’t waste your time waiting for that email to come to reset it, call support. I think that’s the only glitch they have right now.

Would like some sort of phone call when bills are not sent due to app, tried calling about a load not being payed and no answer,

I’ve been using Carrier360 now for a while and I must say it’s one of my faves, no doubt! The negotiation for loads could be a bit more realistic due to the rushed delivery times or the weight and slow/dead states etc.. Also, the load info should be a little more detailed, the weight and dates for pick up and delivery times a little more accurate would help very much. Instead, sending questions on a certain load just takes more time. All in all a great App! Hope to see more competitive market rates.👋

I’m still trying to figure this part out on getting paid and requesting it in Carrier360 it’s hard to get them on the phone always a recorded message say lave your info and they’re call you back . I have not gotten a call back still waiting