Contact Restaurant DASH Support

by Leora B.

I have been playing this game for YEARS now, mainly because I’m a die hard Ramsay fan, but I am about to delete it. I have made several communications to “customer care” over the years but they NEVER LISTEN!! They ALWAYS blame the customer. “You need to delete stuff off your phone so it has enough GB to support the game.” “Make sure you’re connected to a GOOD WiFi.” Oh and “we aren’t affiliated with tapjoy so we are sorry you didn’t get the 1.5k gold you were promised if you made it level 15 in a game you would never have otherwise played, here have 10 gold hope that helps.” Are you serious?! I have told them repeatedly, I am always connected to WiFi at home or work where I have excellent connection! If my phone’s memory is an issue it’s because this game requires TOO MUCH of it and the game developers don’t care to improve their game. Period! No way in God’s green earth would I ever recommend you spend money on this game!! If you do everything you bought/upgraded could just disappear and all they would say is “make sure you’re connected to a good source of WiFi and delete everything else that might be more important than a game so we can take up a ridiculous amount of memory, oh and sorry for the inconvenience here have 10 gold.”

by ForestMaidenTsuri

First off, I very rarely pay for apps, call me old school but 20$ for an hour of entertainment isn't worth it to me. However recently they had a killer deal I couldn't pass up and I dropped a few bucks, turns out I only got HALF of what I paid for, emailed support they told me it was a mistake on the advertisement you were never supposed to get all of it. I replied simply with a screenshot of what I PAID for and said um, that's not my fault is it? You should honor your deal or give me a refund. Neither of which ever happened. (Never dropping another dime on this game for sure after that.)

Second off, some of the levels are legit broken there is NO way to get gold stars on some of the levels. For example: Season 1 episode 10 of the pizza place. The customers come one at a time taking almost 4-5 seconds EACH to sit down and order. Even with the fast feet buff, AND the extra time buff, with 100% on all upgrades/food/decor I'm still at 6 customers before happy hour hits.... like seriously...?! And that's only season 1.

This game has great possibilities and I still play, but they burned their chance at me ever spending money on it again with their terrible support, and seriously... it's broken!

by Beware Of Scam Glitch

I deleted this game after I found there is a scam glitch in the game. Beware of losing your hearts and gold. I found out about this scam when I should have had well over 350 hearts but ended up with low 200’s every time I completed group goals to gain more hearts. All of my gold disappeared, and my hearts reduced each time I played a group goal, in particular ‘click on 5 objects on map’ to win 15 hearts. The game reduced my heart count by 10 and gave back 15. I tested this 2 days in a row then contacted customer support who made no attempt to research or fix the issue. I took screen shots before and after. Customer support blamed the issue on me. I did not send hearts to my friends list, nor buy anything. Yet again, customer support still said it’s my fault. They accused me of playing on an iPad which I do not have, and blamed it sharing my device, which I never do. I only play on 1 device - my phone and it’s always with me. Customer support was unresponsive and the developers are not accountable for scamming customers. Please beware! They discreetly reduce your hearts and gold when you perform the group goals. Keep an eye and count of your hearts and gold. Make sure they don’t scam you too.