Contact Sonic Dash 2 Support

So I’m playing the event in which you destroy spikes in order to win Shadow as a playable character. I’m mid game, and suddenly the game knocks me out as if I fell into a hole yet there was nothing there and I just fell into the floor. I thought “okay things happen” and watch a 45 second ad for a free revive just for it to countdown to my revive and then freeze. So I closed the game out, not only did it NOT save the 70+ spikes I destroyed during that game, not only did it NOT save my high score during that game, it also took one of my tickets. So it forgot all of the progress I made during that game but remembered to take one of my event tickets. Either way, I then continued to try and play and move on from this glitch but now every time I play it randomly drops my rings as if I got hit by something but nothing is ever there. And about 70% of the time when you get one of the air dashes when you hang on the poles or whatever, most of the rings and dash energy are gone as if they’ve been collected already. This game is ridiculously unfinished and I want my progress RESTORED IMMEDIATELY. This is absolutely unacceptable on every level.

While some have asked about new characters or certain additions to game, my main problem is when it crashes. It doesn't matter if it's a special event or a regular run, whether you used a ticket, a red star ring or sat thru the 30-second ad… the mere fact that it crashes amid any of these is bad enough. What's really nerve racking is that unlike the tickets that effortlessly refill, those red star rings you used are gone. If you poured 20+ minutes into that run, none the tasks you've finished will count. If you were trying to complete the event in one sitting, be prepared to redo the whole thing from scratch. “New high score? What new high score?” If the crashing isn't resolved, it could very well frustrate players (whether they're Sonic fans or not) to the point of giving up on this game. Please address this issue ASAP.

To start, the game isn't bad--it's pretty fun. But the game is just... a watered-down Sonic Dash (the original mobile game). It doesn't feel as fast, there's not as much content, such as no boss fights nor chompers (which are replaced by some rails {that you can find in Sonic Forces mobile anyways} and tilting gimmicks), and the levels are just so empty and repetitive, including the fact that there's barely any gaps in the terrain and no hills or loops. Also, getting characters is a PAIN (a very long grind for some special abilities that barely matter), and the only fun things ('events') are locked behind tickets that I assume you either have to buy or wait for. Meanwhile, Sonic Dash is just more vibrant, more diverse, more challenging, less grindy, and faster (which is the entire point of Sonic), and it has actual seasonal events for cool skins. It also has an additional house-building mechanic. Overall, don't play this unless you REALLY enjoy it. Play Sonic Dash instead... ... Oh right, those sprites that the Apple editors cherish so much. Well, they boost specific things, which is cool, but either cough up the cash or wait a day to get one. Did I mention they're only a one-time use?