Video Touch app not working? crashes or has problems?

Video Touch Status

Last Updated on 2022-03-16 by SoundTouch Interactive LTD

I have a problem with Video Touch

Are you having issues? Select the issue you are having below and provide feedback to Video Touch.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Video Touch - Sea Life? Report Issue

Common Video Touch Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Video Touch app on iOS and Android devices. Solve all Video Touch app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Video Touch iPhone Issues and Solutions

Video Touch iOS app crashes, not working, errors
Video Touch iOS app network issues
Video Touch on iOS has black/white screen

Video Touch Android App Issues and Solutions

Video Touch has errors/crashing/not working
Video Touch server network connectivity issues
Video Touch has black screen

Video Touch iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Video Touch app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Video Touch app crashes or not working on Iphone (iOS):

Close and restart the Video Touch app on iPhone
Update Video Touch app to the Latest Version for iOS
Uninstall and reinstall Video Touch iPhone app
Update your iPhone to the latest iOS version

Fix Video Touch on iPhone unable to connect to server/internet connection issues::

To resolve Video Touch network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Video Touch black/white screen (blank screen) on iPhone:

Follow the Video Touch iOS app troubleshooting guide Here →

Video Touch Android App Issues and Solutions

Fix Video Touch not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Video Touch app issues:

Force Stop the Video Touch App
1. On android, goto "Settings" » click Video Touch app. » click "Force Stop".

Update Video Touch to the latest version on PlayStore

Clear Video Touch App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Video Touch app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Video Touch.

Fix Video Touch unable to contact server/ Video Touch internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Video Touch » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Video Touch » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Video Touch on android.

Solve Video Touch black/white screens issue on Android:

Follow the Video Touch android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SoundTouch Interactive LTD, developers of Video Touch.

About this app

Each creature rotates through 4 separate videos with each tap from your child. Perfect and simple! * Voice over in 19 languages. * Works together with the other "Video Touch" apps. When choosing one of the sea creatures (dolphins, manta rays, sea turtles, etc. ), your child will watch 10-20 seconds video clips. For example - an octopus changing its colors, a crab digs a hole in the sand and even a shoal of thousands of fish swimming together. Great 50 videos to entertain and educate your child! Download this precious app for your little one, it will teach them a lot and your child will just think it’s fun!