Are you having issues? Select the issue you are having below and provide feedback to Moj Telekom HR.
- Does not properly identify the package already on the number, making it difficult to choose the correct option
- English language preference is marked, but Croatian messages are still present throughout the app and in SMS and emails
- Other top-up features may not work as advertised
- If the user runs out of internet, they cannot access the app to top up their credits, and other options are not presented clearly enough. The app could be improved given the size of the company.
Complete guide to troubleshoot Moj Telekom HR app on iOS and Android devices. Solve all Moj Telekom HR app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hrvatski Telekom d.d., developers of Moj Telekom HR.
Contact e-Mail: [email protected]
If there are no live agents available, the chatbot will always respond to the chat - it knows all the information about your spending and is ready to answer other frequently asked questions. Change the name of your Wi-Fi network, determine which devices have access to the network, pause the Internet for the whole household or limit its use in time. You always know your spending status, and you can react in time and immediately top up your voucher or change the tariff in the application. We regularly prepare various surprises for all users of the Moj Telekom application in special discounts and benefits such as unlimited internet as a gift or deals with our partners. The Moj Telekom application contains essential information on spending, services, and bills. Enable receiving notifications from MojTelekomHR , and you will not miss the recommendation for a new tariff or cheaper device when you have the opportunity to change. Top up the voucher on your number or any other number on coupons, and you can pay by a card or via a monthly bill. Also, it enables easy payment of monthly bills and the purchase of vouchers and options anytime and anywhere. The new mobile tariffs, in addition to more gigabytes, minutes, and messages, have brought another big news: there is no longer a mandatory duration of the contractual obligation! Here is an archive of all your paid and unpaid invoices so you can track your monthly expenses over a more extended period. If you want to pay the bill in other ways, download it in PDF format with data and bar code. Track data consumption, minutes, and off-tariff consumption in real-time. So now it is possible to change the tariff once a month - in just a few clicks. In the application alone, you earn 10x more MB with each top-up of vouchers. Pay bills by credit or debit card free of charge. Repeat the top-up via the frequent recipient list.