Contact Funimation Support

by Rachelhnng

The selection of shows is pretty good, but the Japanese versions are largely unavailable. I’m not hating on people who want the dubbed versions, but hearing the original Japanese voice actors is my personal preference. All the shows I love and wanted to rewatch are English only. You would think it would be the other way around. It’s definitely taken away a significant number of choices from the shows I would watch which is maddening because this is one of the only ways to watch anime in my region. This feels like a trap because this company knows it doesn’t have to be good to its users because they’re one of the only ones who provides this service. Feels like a rort paying for premium.

On top of that are the usual ux/ui complaints. Hard to navigate to a genre or a show’s info page (i.e. you see the tile for the most recent episode of a series you are interested in starting but there’s no way to see the show details so you cannot pick the first episode in the series, forcing you to hunt down their search function and typing out the entire show title unless you want to scroll through the irrelevant results that come up in the search). You have to scroll through a lackluster home page to find the filtering function and loading each show’s info has a 30% chance of a load error. There’s no way to report missing subtitles or to request shows (like when this was animelab).

by Nemneb

Funimation is a decent app for a decent price. It allows you to watch some anime, with some convenience, and is really cheap. However, if your looking for quality content backed by a company that actually cares, then look elsewhere. Upon getting my account hacked, and email/password switched, Funimation had zero customer support in locating my account. They failed to find my account via email address, account name, credit card, or any other means that would normally locate ones account. They instead shifted all responsibilities and to blame a third-party payment system, insisting that they could only help if you used a credit card instead of the Apple payments. As petty as it may seem, I was robbed out of my billing cycle payments, forced to create a new account, loosing all data and history associated with Funimation. It isn’t worth investing hours of your life into an app that cannot securely safeguard your account, nor keep records on file regarding your account details, and insisting that you should start a new subscription and refresh all your account preferences including the lists of content you intended to watch.

After reattempting this service, I found I was getting ads on multiple episodes for multiple different shows. Upon contacting customer support, they simply said they were looking into the issue and never came up with a solution.

by NotMadJustFacts

I love Funimation, and I don’t just mean this app. This app has possibly the best selection of anime outside of finding it illegally online, but it doesn’t matter how great or how many shows you have if you can’t watch them. I always just assumed that I (along with every other person writing bad reviews) just had crappy phones or bad WiFi, but I now have the iPhone 13 with the fastest internet speeds you can get, due to working from home, and I STILL get MAYBE 3 episodes into something before this app refuses to play the next episode. The crazy part is, I’ll go try to play another show and that will play no problem and I’ll try to go back to the episode that I was trying to watch in the first place and it still won’t load. Whenever I read reviews, I always think to myself that the people writing them had ONE bad experience and now they just want to complain, but I have been paying for Funimation for YEARS now, and I can honestly say, this is an everyday thing. Every time this app has an update, I get so excited thinking that just maybe, this is the one that fixes the streaming issues, but it still hasn’t happened. Please Funimation, I am begging you while literally throwing money at you every month, PLEASE fix these streaming issues.. I’m not going to continue paying for something I can’t use, that’s why I left my ex.