Imou Life app not working? crashes or has problems?

Imou Life Status

Last Updated on 2024-10-12 by Huacheng Network Technology Co.,Ltd.

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326 User reports:
App has problems

User reports 326

⚠️ Most reported problems ⚠️

Not working

32.5%

24.2%

Connection

21.2%

Crashes

15.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Imou Life Problems 😠👌🔥

- Limited number of presets (upto 6 only).

- No continuous scrolling when looking at the camera history.

- Reloading from the beginning every-time when trying to scroll to see what happened a couple minutes / seconds later.

- Super slow and exhausting when switching cameras.

- Takes hours and hours trying to browse through when trying to find something on previous records.

Have a Problem with Imou Life? Report Issue

Common Imou Life Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Imou Life app on iOS and Android devices. Solve all Imou Life app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Imou Life iPhone Issues and Solutions

Imou Life iOS app crashes, not working, errors
Imou Life iOS app network issues
Imou Life on iOS has black/white screen

Imou Life Android App Issues and Solutions

Imou Life has errors/crashing/not working
Imou Life server network connectivity issues
Imou Life has black screen

Imou Life iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Imou Life app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Imou Life app crashes or not working on Iphone (iOS):

Close and restart the Imou Life app on iPhone
Update Imou Life app to the Latest Version for iOS
Uninstall and reinstall Imou Life iPhone app
Update your iPhone to the latest iOS version

Fix Imou Life on iPhone unable to connect to server/internet connection issues::

To resolve Imou Life network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Imou Life black/white screen (blank screen) on iPhone:

Follow the Imou Life iOS app troubleshooting guide Here →

Imou Life Android App Issues and Solutions

Fix Imou Life not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Imou Life app issues:

Force Stop the Imou Life App
1. On android, goto "Settings" » click Imou Life app. » click "Force Stop".

Update Imou Life to the latest version on PlayStore

Clear Imou Life App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Imou Life app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Imou Life.

Fix Imou Life unable to contact server/ Imou Life internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Imou Life » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Imou Life » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Imou Life on android.

Solve Imou Life black/white screens issue on Android:

Follow the Imou Life android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Huacheng Network Technology Co.,Ltd., developers of Imou Life.

Verified email

Contact e-Mail: service.global@imoulife.com

Verified email ✔✔

E-Mail: service.global@imoulife.com

Website: 🌍 Visit Imou Life Website

Privacy Policy: https://viewweb-ali-sg.oss-ap-southeast-1.aliyuncs.com/webFront/Base_easy4ipbaseapp/cloudStorage/privacy_policy.html

Developer: Imou

About this app

Imou Life App is specially created for Imou cameras, doorbells, detectors, NVR and other smart IoT products, committed to creating a secure, simple, and smart life for everyone. If you have any questions or suggestions, feel free to contact us! Thank you for your support!