Contact Rusty Lake Hotel Support

by Hulpy

I loved the Rusty Lake Roots, so I bought this one without reading reviews - big mistake. Like others have said, it’s not worth the money...for the same reasons others have said.
Problem 1: You cannot reset a level/room, only the entire game. Why is that a big deal? Well, let me introduce you to Problem 2: If you don’t complete the puzzles in the precisely correct order, the game won’t let you beat the level/room. So, basically, the thing that makes these puzzle games fun is the trial and error of working the puzzle until you figure it out - but in this game, if you don’t do it right the first time, you can’t ever solve it and you have to reset the entire game. So, that leads to Problem 3: in the first level/room of Mr. Deer, if you don’t figure out catching the moth the first time...you have to reset. In the second level/room of Mr. Rabbit, if you don’t figure out the cup puzzle, you have to rest the whole game which means you have to redo the intro, Mr Deer, AND everything you already did in Mr. Rabbit’s room. Then, there is Problem 4: there is a bug in Mr Rabbits room - the cup puzzle will not give me the eyes - and I’ve reset 4 times!!!! Oh, and you won’t know you’ve done a puzzle wrong until you watch the walk through...stupid.

by Mike In Rome

I am a big fan of the Rusty Lake puzzles, but Hotel is the first "premium" game I tried / paid for, and unfortunately the first with a significant bug. I solved the first room, Mr Deer, without any trouble, but I missed the rosemary and didn't realize that it would affect the number of stars earned. (Suggestion: instead of calling ingredients "optional" maybe let players know that it's desirable by adding a star on the menu page.) I reset the game so I could go back and get the rosemary - the game restarted but then will not progress beyond the opening sequence and The Lobby. I tried resetting several times, even deleted and reinstalled the app, but the same problem every time - the game is stuck in the opening Lobby. I deliver the local delicacy to the guests, and then - nothing. The phone doesn't ring and the game will not progress. And no way to get help from the developer, unless I leave a negative review like this. I regret buying this game.

by Zingo Curmudgeon

I’ve played all the free games so finally tried this paid game. While I think the game is worth the small cost, it’s somewhat disappointing.

The logic puzzles in “hotel” seem simpler and more straightforward than in the free games. What’s frustrating is how much the ordering of events is relevant to getting a top score. The result is that beating the game involves a lot of rote repetition to order your actions optimally. This makes the game last longer but at a cost of tedium, particularly because the ordering is arbitrary and not clued in any way. In particular there’s at least one instance (2nd guest meal if done in correct order) where an item is required twice in order to get a perfect score - but one of the two actions makes the item unusable. So those two actions have to be done twice, for no reason other than arbitrary choice. (If the item remaine available to be picked up again, ordering wouldn’t matter.)