Contact SpongeBob Support
Published by Tilting Point LLC on 2024-01-17 About: Let’s get cookin’!
Join SpongeBob SquarePants on a hilarious culinary
adventure through the restaurants and kitchens of Bikini Bottom! When Mr. Krabs
realizes there’s more money to be earned in the fast-food business, the
penny-pinching entrepreneur sets out to expand his restaurant empire
starting with a breakfast stand outside of SpongeBob’s house…and who better
to help him run it than SpongeBob SquarePants h.
How to Contact SpongeBob Customer Service/Support
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Developer: Tilting Point
E-Mail: [email protected]
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Reported Issues: 33 Comments
By Cheyenne
4 weeks agoI've reached new kelp city and am up to level 52 in last chance coffee and somehow managed to hand out madelines however now I can not pass this level due to the major issue with this. I've spoken to many people online who also have the same issue and they can no continue the game. The issue is not being able to hand out madelines at all. I've updated the Nintendo however there is no update available for spongebob krusty cook off. How can this be resolved? I'm really frustrated to have spent so much money on a game you can't even play.
By Lindsey
10 months agoI bought this game on switch and have finished Salty Splitoon but can not “unlock” and play Last Chance Coffee. This seems to be a common issue that has been occurring for months. Is there any plan to resolve??
By Eleanor
1 year agoBeat everything and cant unlock kelp city.. Very disappointed since i paid for the game on the switch obviously an issue for many all the way back to novemeber 2022.. What the hellll.. Just fix it and release the rest of the game, you've had ample time it seems like your just stealing money from people at this point.
By Stacy Coleman
1 year agoStill can’t unlock/play Nee kelp city. I was hoping it would be fixed but it’s been months and everyone I know with the switch game can’t play it either. This game isn’t cheap - please do a bug fix!
By Sadaf Yaser
1 year agoI cant unlock New Kelp city This is so weird that so many people have been complaining for months and its still not resolved
By Hannah
1 year agoBought game on switch. It’s great but I can’t unlock last chance coffee.
By Jame
1 year agoPleaaasseeeee fox new kelp city I have it unlocked but can't play it. I've been waiting for months
By Sandy
1 year agoHello, I have Spongebob: Krusty Cook-Off for the Switch and I don’t know how to unlock Last Chance Coffee. I’ve completed everything else. This is obviously a problem for many people.
By Gabby Fahmy
1 year agoLike the others on this thread, I finished salty spittoon and unlocked new kelp city but can’t get into the subsequent levels! Pretty frustrating because I really love this game and was playing it obsessively for about a week and a half until I hit this point. Would love at least an explanation as to why it’s locked. Also to have the glitches fixed. I can’t play as Patrick at all because there’s always at least one customer or food item that won’t I can’t sell [to]. It’s a great game other than that and I really looking forward to these problems to be resolved
By Desiree
1 year agoI can't not unlock last chance coffee
By Syaqinah
1 year agoI play this game on switch and just finish all the level but I can't unlocked any level on New Kelp City Area. I hope you can fix this issue soon. Thank you.
By Heather
1 year agoI purchased the game online and i cannot unlock kelp city even though i have finished all the other levels before.
By Olivia
1 year agoLike many others it would seem, I’ve completed the previous levels but the game will not unlock new kelp city. Sort it out!
By Sally Beresford
1 year agoI have purchased the game on switch and I can’t unlock new kelp city even though I have completed all previous levels, it’s not on really when you pay for a game the issues should be sorted
By Jade Roberts
1 year agoI have paid for this game and it won't let me unlock Kelp City even though I have beat all the previous levels. This is GARBAGE you guys need to fix these glitches. So many people are having the same issue and you haven't updated the game yet????? seriously????? how can you take people's money when your game doesn't even work?????????????
By Azrin
1 year agoI paid for the game, but unable to unlock new kelp city. In that case, refund my money!
By Lisa Zimmermann
1 year agohi, its completely awful and rude that you won't even respond to the users. When you have no solution, tell us! I believe it should be really easy to unlock kelp city for switch, you just won't work on that game anymore, am i right? im not sure but is it possible to sue this shit?
By Tina
1 year agoI play Krusty cook off on switch and I’m wondering why I can’t unlock “last chance coffee” in New Kelp City? I paid for this game and this is not right.
By Tina
1 year agoI play Krusty cook off on switch and I’m wondering why I can’t unlock “last chance coffee” in New Kelp City? I paid for this game and this is not right.
By Diamond Brown
1 year agoReally need to fixed I have beat all the kitchen and I can’t unlock new kelp city please fix it’s basically a waste of money cause we don’t get to play everything
By Tonya
1 year agoHi I cannot unlock anything on Kelp city on my switch. Can you help? Thanks
By Tonya
1 year agoHi I cannot unlock anything on Kelp city on my switch. Can you help? Thanks
By Mallory
1 year agoPlease unlock New Kelp City on switch! The game costs money on switch and it isn’t cool that we don’t get the full availability of levels on switch.
By Haley
1 year agoI played through all of Goo Lagoon and I am unable to play anything in Kelp City. It says the Last Chance Coffee shop is still locked for whatever reason. There are tons of glitches. Please fix.
By Caitlin
1 year agoIn the restaurant "kelp is on the way" I can no longer cut the chicken/steak/corn/avacodo anymore.. needs to be fixed
By Taylor Weislak
1 year agoThis game is incredibly glitchy. I have all four cooks but the achievement only registers one. It doesn’t register that I completed all the story levels for bikini bottom so I can’t complete that achievement either. I can’t unlock anything in New Kelp City. I don’t receive any tickets for smile milestones past the first one in each area. I have to replay levels again constantly because I suddenly won’t be able to serve customers certain items, especially after using Patrick’s power up. It’s a fun game, but the glitches make it almost unplayable. Please put some work into patching this game.
By Madison Dixon
1 year agoHello, I have Spongebob: Krusty Cook-Off for the Switch and I don’t know how to unlock Last Chance Coffee in New Kelp City. Can you help with this? Thanks!
By Michael Taylor
1 year agoI am having trouble unlocking kelp city!! I have completed all the levels and it’s not giving me any option to move forward
By Courtney
1 year agoI cannot unlock anything in kelp city even though I completed goo lagoon. I play on the switch thank you
By Amanda Milazzo
2 years agoHello I have Krusty cook off on my Nintendo Switch was wondering why I can not unlock the Cafe in Kelp City? I have completed all levels in bikini bottom and goo lagoon. Thank you
By Bubbles0304
Pay to win
At first I was thrilled to have infinite levels and challenges. And then the father along I progressed I realized this game forces you to get gems in whatever way possible. They have levels that literally force you to upgrade certain equipment. You physically cannot progress farther without upgrades. Additionally, when you go to restart or quit a level it throws up a screen that if you click it it spends your hard earned gems. I mean literally right after you try to quit a level it throws up 2-3 screens that want you to confirm the quit or spend gems to get boosters, or extra time, customers etc. I love cooking games and I do well with them, this game really triggered me at how unfair it was. You have to either pay money or watch ads (which are limited) it really creates a game that is stacked against you. I liked this game a lot until I progressed to around Hamalot. It’s forcing these upgrades earlier and earlier the farther you get. I get it it’s Nickelodeon but come on really? If a kid was playing this game there’s no doubt whatsoever they’d click the spend gems button by accident, like I have as an adult, it ruins it. Not to mention the numerous pop ups begging to buy deals etc. not worth it when they throw other pop ups meant to make you accidentally spend gems. This is really disappointing Nickelodeon. I did expect more from you guys. So money hungry smh.
By Minecraft of food
Feels like Pay to play
Ive been playing this game for hours and it was a really great game. But after completing the pancake story line, the Krusty crab story line required me to use thousand of my coins to do a simple upgrade which I didn’t have since I’ve just upgraded my pancake stand. So I had to go back to the pancake story line to get more coins, so after playing a few more games after the story line, I got stuck because it wouldn’t let me pass the level without squidwards perk of cooking a plate. And so far I’ve only unlocked spongebob and Patrick, because that’s what the game gave me. And it wants me to use tickets to try to unlock more characters. So then I used the tickets that were freely given to me by the game, which was only enough for one shot of trying to get squidward. But turns out all it gave me was a crowbar. So once I realized I couldn’t win that game on the pancake story line. I just moved on to the Krusty crab one. But then I get stuck on a level that needs swidward also. So then I tried moving to the limited time events, and those events are a scam, because once you get deeper into the even, it pushes you to use a booster or else you will lose and start from the beginning. So then I used all my boosters and I still lost. So now I can’t move forward and I can’t use boosters. So much for a free to play game.
By Misskrissylu
I really want to love this game..
The game itself is very fun but it’s really hard for me to enjoy. I’m actually surprised it has such a high rating due to how glitchy the game is and how they’ve totally neglected to fix this with every upgrade. Every time the game goes to the load screen it crashes. My iPad is up to date, I’ve tried deleting it and reinstalling it. I’ve contacted customer service and they gave me a bunch of free gems but the problem continues. One update wiped out all my fame points for sandys BBQ. Not the items I’ve purchased and upgrades just the pearls so it looks unfinished. Also recently I finished the upgrades for both the salty spittoon and the last chance coffee and yet even though all upgrades and decor have been purchased I don’t have enough fame points to open to last chest. And the pancake challenge for the food truck is rigged. You literally don’t provide enough customers for one level. I played through it using every upgrade and each time I was short 1 customer. Also the fact that you have to pay both gems and coins for items is useless and greedy. Pick one or the other and make the upgrades cheaper. I have paid some money in this game for gems, like the piggy bank once in a while, but I won’t be doing that again. It’s just a waste and you obviously don’t care about your players. Do better. Fix this.
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