Frame.io Reviews

• 
  By JohnTF123

  Mobile app performs poorly.

  My team loves this app for sharing video, however most video I shoot is on my mobile device. The desktop version seems fine but when I upload from mobile even on WiFi there are many problems. First, it takes 5-10 minutes to upload a 3 second video. When uploading b roll of short clips this takes forever. You can also only upload about 3 videos at a time. Meaning I can’t upload a lot of videos set my phone aside and watch them upload. It’s a time consuming process of uploading a few at a time, not being able to use my phone then uploading more. Also half the time this even becomes an issue because I get all types of errors. It will have uploaded then the file will be broken. More recently, yesterday, 16 files uploaded just as a white background. The convenience of the tool is out weighed by numerous bugs, having to constantly watch over each upload, and then having about 40% of the uploads fail. I have tried this on a iPhone X and IPhone 8 Plus and have had the same experience on and off WiFi. When I 1st got the program I had this issue, emailed the frame team to find a solution but never got one. Considering looking for other programs or just going back to google drive. Anyone else having this issue and have some fixes or alternatives to try?

• 
  By phreakwenci

  Great idea, but app needs work.

  1. No dedicated iPad app. Not all of us work from iPhones. 2. Can’t comment in landscape mode and can’t see comments either. It’s annoying to have to constantly rotate your device to comment and then go back. 3. Doesn’t do a great job of supporting Bluetooth keyboard input. When using a Bluetooth keyboard on an iPad running the latest iOS and the current app version the “bar” that is above the keyboard disappears and you have to turn off the Bluetooth to get it back, which means after every comment you have to turn off the keyboard to see the “send” button. Pretty annoying. 4. App support is not 24-7 which isn’t great if you’re on a deadline and something goes wrong with the site or app. Especially for a paid service. 5. It’s sometimes a pain to get a members email confirmed, I’ve had an instance or two of people trying to confirm their emails and getting error messages back, which can be frustrating. Overall I love this idea and how it could work (if the app always worked as well as it should) but think it needs a dedicated iPad app that works better with Bluetooth keyboards and Apple Pencil as well.

• 
  By martineznick

  Musicology

  Besides T Lopez, our host, Frame io Is the best thing that ever happened to our show. We have been using Frame io to connect all producers and editors working on our tv show. Having several segments to the show it was difficult to transfer content, make notes and send info back and forth until we found this system. As a producer I greatly appreciate the ability to view and make comments from my mobile device. Five Stars and much love to the guys who created this 🤘🤘

• 
  By Lucas.scott

  Need Support

  Endless sign-in loop when attempting to access from app or desktop. I get an “Unauthorized. Please sign in to access this content” message when launching the app. I have uninstalled multiple times. Same issue each time. When attempting to access from a computer, I’m told I need to confirm my email address. When I click the link to confirm my email, I get placed back into the same, endless sign-in loop. I have received time-sensitive screeners from a studio that I cannot access in any way.

• 
  By PhotoJoseph

  Invaluable service

  If you make video content that needs client approval and don’t think this is worth it, you need to raise your rates. This is an absolutely incredible and invaluable service that makes client communication easy, seamless, and TRACKABLE!!! Just sign up. You won’t regret it.

• 
  By Shaun29

  The perfect app for producers

  Login is instant with Face ID and the interface is simple and smooth. Being able to watch and make notes on the fly is essential to our workflow. Plus, you get this cool photo of the CEO every time they update!

• 
  By Shmambercamera

  Decent App but Notifications Tab Still Broken

  Many updates have come and gone and yet the notifications tab is still useless. Comments consistently show up as blank and thumbnails as black. Pretty annoying considering that’s the whole point of the platform. Am I just missing something? Is no one else having this issue?

• 
  By Itsmrfungible

  Forward and backward buttons please!

  I think your site is great for producers and editors, and the mobile app is nice - but please add the “skip 10 second forward or backward” button that every other video app has! It’s very difficult to move to a spot you want just using the purple dot. Thanks.

• 
  By sstiavetti

  Doesn’t do much

  The iPhone app doesn’t work with threaded comments. When I try to reply to a comment left on my initial comment, it won’t let me. It only lets me leave and new comment on the overall video. Also, it doesn’t seem to work with the iPhone saved password system. When it tries to enter the password from my iPhone’s keychain, it just remains blank and then fails the login. Annoying.

• 
  By nveer

  Nice design, no stacking versions :(

  I like the fresh design and the app is snappy and responsive. BUT I cannot stack versions from my phone. I just started uploading a new version from my computer before I left the house. I’d like to drag that on top of my original version....from my phone.

• 
  By Patches Terry

  Good so far — keep it up

  Please add playback speed manipulation. This is super important for some types of content...particularly long form.

• 
  By IAMNAYT

  Getting there

  Still a little clunky, my drawn in notes erase themselves constantly. Would love the ability to full screen draw on a frame. Also, commenting still makes the video tiny, so it’s hard to use the screen real estate.

• 
  By 3yearstrong

  Amazing app - still needs some features

  Amazing app, still lacking some capabilities, but I know that’s in the works! Overall this is EXACTLY what I was hoping for. A+

• 
  By FilmYak

  Finally a native iPad app!

  The new iPad functionality changes my review from 2 stars to 5 stars. It was a desperately needed update and I’m thrilled the developers listened and reacted. Thank you!

• 
  By Shift_b

  The best

  Interaction with my clients and collaborators has not only been fixed, it’s gotten BETTER. I can’t recommend this app/service enough.

Is Frame.io Safe?

Yes. Frame.io is very safe to use. This is based on our NLP (Natural language processing) analysis of over 175 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.9/5 . Justuseapp Safety Score for Frame.io Is 42.6/100.

Is Frame.io Legit?

Yes. Frame.io is a totally legit app. This conclusion was arrived at by running over 175 Frame.io User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Frame.io Is 42.6/100.

Is Frame.io not working?

Frame.io works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

1. Pulling issues faced by users like you is a good way to draw attention of Frame.io to your problem using the strength of crowds.
2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
4. If you are a Frame.io customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Frame.io.