Tap & Go by HKT Reviews

Tap Go Reviews

Published by on 2025-12-18

🏷️ About: Tap & Go is a mobile payment service proudly presented by HKT Payment Limited, a member of the HKT Group. Tap & Go delivers unprecedented secure and reliable Contactless Mobile Payment services to all customers.


       


Overall Customer Experience 😎


🤬 Negative experience
100.0%

😎 Positive experience
0.0%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 15 combined software reviews.

Is Tap Go Safe?
Tap & Go by HKT does not appear safe based on available data.
0/100

  Safety Analysis »»

Is Tap Go Legit?
Tap & Go by HKT does not appear legitimate based on our analysis.
0/100



Read 19 Customer Service Reviews 😠💢

3.4 out of 5
Constant forced updates - Uninstalling for Good

TapGo is absolutely terrible! It forces updates all the time, even when I don’t want them. It’s incredibly annoying and disruptive. I’m fed up with it and I have uninstalled it for good. Do not waste your time with TapGo

Crap

Loads into a black screen and then TapGo crashes.

Using iPhone 7 Plus. Newest update iOS

設定轉數快時彈app

到「設定」,「轉數快設定」,揀「登記」後自動死app。
用不到即時入錢到mastercard,次次都要等兩日😓

身份认证无法通过

垃圾

worst app ever

worst app ever

Crap

Totally crap

.

Doesnt work

Crash

Cant never verify ID.. crash out

Basically unusable

Half of the time it simply doesn’t want to work.

Can’t top up with HangSeng Bank App

Invalid payment request

Avoid this half baked excuse of an app

Doesn’t work half the time, deducts money from account even when the transaction fails. Can’t reach them to get a refund

Still FC problem after update!!!

Never really make TapGo right!!! Last time after update, just FC app. Now after uninstalling and installing it back, but another FC occur when choose to view History!!! Fix it right!!!

Refunds never post back to an account!!

A merchant has been refunded for me 2 weeks ago with transactions confirmation number and confirmation emails, yet Tap n Go never ever refund back to my account after many inquiries calls, whatsapp corespondents, refunds have been ignore!

User

Worst of the worst. It’s a shame… A ridiculous app. Extremely poor UI design. Server always crash when busy. Promotion promised rebate never credited into account. App doesn’t work with a prompt to call service hotline but service hotline is not reachable. How can you imagine a listed company create such a crap pretend they are in mobile wallet market?

Trash app

All trash

Total Scam - AVOID

This service is a total scam. Customer service is rubbish and TapGo is very tricky. They hold your money for 3 days, sometimes longer. At times $100 -200 does not post and they argue that it’s all ok. HKMA needs to look into these guys and shut them down.

可以说是很丑了

emmmm……审美有问题吧?起码沉浸式状态栏得支持吧?半Material Design半iOS Flat糊弄鬼呢?

atm/ cash withdrawal support

i really enjoy this service, and i use my tap n go card a lot. however i wish that i could use my card in atm, or collect cash from a 7/11 like other services could allow me to. this would make it perfect for me!
also i hate having to put in my 6 digit pin everytime im putting in my card info. i wish i could use face id or disable that completely. thanks!

升級4.8.0之後無法付款到轉數快識別碼,還在使用4.7.2的用戶千萬別升級

升級4.8.0之後無法付款到轉數快識別碼,還在使用4.7.2的用戶千萬別升級

今天在App Store升級4.8.0之後,無法付款到轉數快識別碼,會卡住在一個頁面,如下,我的iPhone 15 Pro iOS系統版本為 17.1,麻煩檢查一下這是否為一個bug,謝謝

app在4.7.2的時候正常使用的,升級之後就無法使用了。



Is Tap Go Safe? 🙏

Tap & Go by HKT does not appear safe based on available data. JustUseApp Safety Score for Tap Go is 0/100.
This assessment is based on our NLP analysis of 15 user reviews. Combined with the app store average rating of 3.4/5.

Safety Analysis

54.5% of users say app is risky 🚨
54.5%

45.5% of users say app is safe 👍
45.5%

0% of users have some concerns ⚠️
0%


Is Tap Go Legit? 💯

Tap & Go by HKT does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Tap Go is 0/100 .
This conclusion is based on analysis of 15 user reviews.

🔏 Privacy & Data Safety

Tap Go collected the following data from you:

  • Data Linked to You:
    • Contact Info
  • Data Not Linked to You:
    • Location
    • Usage Data
    • Diagnostics



How was your experience with Tap & Go by HKT? Post a Review




Features

Tap & Go is a mobile payment service proudly presented by HKT Payment Limited, a member of the HKT Group.

Tap & Go delivers unprecedented secure and reliable Contactless Mobile Payment services to all customers.

Tap & Go Payment Service is subject to Terms and Conditions of HKT Payment Limited.

  Contact Support
Developer:
HKT Payment Limited

Contact e-Mail: