Contact Realm Connect Support
Company Name: ACS Technologies Group, Inc.
About: Stay connected with your church anytime, anywhere. Keep up with your small
groups, RSVP for church events, manage your volunteer assignments, view your
giving, update your profile information, and more.
Realm Connect Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ACS Technologies Group, Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Realm Connect Website
Privacy Policy: http://help.acst.com/en/?resourceId=privacy.policy
Developer: ACS Technologies
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3 Most reported problems 😔💔
Poorly designed and hard to use
by EmiGou
One of the least intuitive apps I’ve ever used on desktop and mobile. Given that the audience of church members includes people who may not be comfortable with technology, this company should invest in product design. Right now, it’s not meeting the needs of its users, which really slows adoption and creates challenges for the customers who are forced to purchase it as one of the only solutions on the market.
Product flows don’t make sense (just one example, why are photo posts different from regular posts?) and permissions are hard to understand or don’t make a lot of sense (e.g. you can’t leave a group yourself, you have to email the leader to be removed).
The documentation is nearly un-googleable, not designed around user needs, and doesn’t include common information people need. Another area that is really important to invest in given the audience.
Not totally accessible to people who use screen readers
by Tn Voiceover User
I am blind and use voiceover on my iPhone to access realm. If the buttons are labeled and you tap on them nothing happens, you have to turn voiceover off and hopefully whatever you want comes on the screen. After tapping and turning voiceover off and back on you might be where you want to be. Our pastor posted an article and the only way to see this was to try that trick. Our church website is semi accessible making finding realm on the web difficult, once I did still could not navigate using Safari with voiceover. People disabilities are often excluded from church because elements are inaccessible. I am disappointed that is a person who is blind that this app which could otherwise connect me with people is another opportunity to exclude me.
Ok - but won’t keep you signed in
by Pryogi
The app has been pretty good so far except for recently (maybe post April 19 release?). Every time I open app I have to log in even though I have checked the option to keep me logged in. When I try to find info about this in Help section there isn’t any (just three general Help items that are helpful when first using app). When I tap support in this platform it takes me to a product page for this company that states the page doesn’t exist. There is no contact info to share issues with developer so I’m having to share it here. Your ‘See known issues’ link redirects to the same page instead of to a page that lists known issues. Hoping to get a solution. Thanks.
Have a Problem with Realm Connect - For Our Church? Report Issue
Why should I report an Issue with Realm Connect - For Our Church?
- Pulling issues faced by users like you is a good way to draw attention of Realm Connect - For Our Church to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Realm Connect - For Our Church customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Realm Connect - For Our Church.
