Your money—faster.
With Branch, you get instant access to the money you’ve
already earned—whether it’s wages, tips, mileage reimbursements, or more.
Are you having issues? Select the issue you are having below and provide feedback to Branch.
By LeKeysha Young 6 months ago
When trying to do instant pay, getting error message due to recent transactions we are unable to perform the transfer at this time.
By Latasha 7 months ago
can't complete the branch app on my cell phone it tells me to set up a account but it just keep spinning. it want connect
By Daphnia 1 year ago
I have tried for 2 weeks to reach out Branch about why my account cannot be setup completely to access my payments. I've worked for money and need access to it. I continually receive automated responses, on hold fir several hours at a time...then at about an 1 hr and 15 minutes the phone to support hangs up everything. This has become very frustrating and annoying. What can be done to resolve my ISSUE ASAP
By n 1 year ago
error 400 message when trying to finish account setup and choose address. they owe me over a month of earnings. support never answers calls and email support is useless, feels like talking to bots
By Erica Highsmith 1 year ago
I signed for my advance for Saturday per usual, I go back to the app my hours are no longer showing for that date at all nor the $50 advance reflected in my account that I just signed for, it's as if everything disappeared.
By Marcie Peters 1 year ago
receiving an error code 500 message
By Agbo Emmanuel chinweike 1 year ago
I want to collect loans
By Agbo Emmanuel chinweike 1 year ago
I want to collect loans
By Martel akoth olwal 1 year ago
I paid my loan and upto now almost 7 hours I haven't received your notification I'm in a crisis plz solve this
By Gabe 1 year ago
Won’t let me log in, or use the forgot your password feature. It’s been going on for 12 hours so I suggest avoiding this app.
By Amanda Flores 1 year ago
It won’t even let me log in now, it keeps giving me an error 502 code, and when I was logged in before it wouldn’t let me cash out my pay saying error codes also, this is ridiculous, I work and make money and can’t get paid!
By Tori Mullally 1 year ago
I can't login. I have done all the recommended fixes and still won't let me in!
By Cleatina Rougau 1 year ago
Not letting me login keeps displaying '2 exceptions' message
By joshua harrison 1 year ago
Not letting me log in, keeps sending error message
By Crystal Williams 1 year ago
been trying to login for 2 hours and cannot access my money to transfer it to the bank. will send the code but wont let me put the code in anywhere
By John Kohler 1 year ago
Can't login. It says 2 exceptions and that's it. I can't get to my money on my app. 😤
By j cole 1 year ago
got the notification two hours ago that the funds were available. have not been able to get in since, takes my Face ID and then times out. I was able to get all the way to moving the funds ONCE, and when I slid up to submit, it timed out again. ridiculous, this is the second week in a row.
By BobbieJo Wisenbarger 1 year ago
I'm trying to start using the app that's offered through my work and it's telling me there's something wrong contact support. But you can't contact support because no one will answer their phone how horrendous of an app is this and I haven't even started
By Katelynn Davis 1 year ago
When I tried to cash out it wouldn't work. I restarted the app and tried loading just the app...it won't. Just constantly loading.
By Daniel S. 1 year ago
Are you serious branch? Crashing as soon as you get people's money. how is this even possible in the 21st century!? Same errors as everyone else, "oops 2 exceptions occurred" and DDI forces us to use a company that is completely worthless
By Jose 1 year ago
Not logging in its as if yhe app is under maintenance or bugged out
By Michelle Chastang 1 year ago
I'm having issues logging into my Branch acct. It just buffer and the say 2 exceptions has occured
By Stephanie 1 year ago
Your app is not working. This is a major ISSUE.... I will stop working for the company if I can no be paid accordingly and have access to my money . Please fix these issues.
By Jared Kenner 1 year ago
Branch app will launch but will not let me login to my account
By Rebekah wrightsel 1 year ago
As soon as I git a notification saying my pay was in, the app quit working. When I sign in the screen turns white for about 2 minutes and then a message appears saying there was 2 errors. Then the screen just stays white. I need my money! I've waited all week and I got bills to pay! Tried rebooting phone and all the trouble shooting tips. None of it worked. It's not my connection, it's the app. Help!
By Christopher Obenrader 1 year ago
App will not open!!
By Trevor Miller 1 year ago
Will not let me log in. Keeps saying two exceptions occurred and won't let me log in at all.
By Brian Sebecke 1 year ago
Branch app keeps staying in loading screen and timing out
By OSITA Blessing 1 year ago
The app is rejecting my password. Even though I have a strong network connection. Pls assist
By Sara fleming 1 year ago
It's not giving me option for instant pay since yesterday and branch is connected with my job. I could see how much I was eligible to take uptil yesterday afternoon
By Sharon peterson 2 years ago
There’s two transactions on my account that I did not authorize. How do I cancel them?
- Issue with a merchant charge
- Unable to get an advance
- Poor customer service
Leave a comment:
Complete guide to troubleshoot Branch app on iOS and Android devices. Solve all Branch app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Branch Messenger Inc., developers of Branch.
Contact e-Mail: [email protected]
100% Contact Match
Developer: Branch Messenger
E-Mail: [email protected]
Website: Visit Branch Website
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Developer: Branch Financial, Inc.
E-Mail: [email protected]
Website: Visit Branch Financial, Inc. Website
Use your this app Card to shop online, pay for gas & groceries, and get free cash at more than 55,000 ATMs—anywhere Mastercard is accepted. this app pushes money into your wallet the moment your company pays you. If you have any questions or comments, please reach out to us at support@branchapp. *Timing and availability may vary depending on the company’s deposit schedule. **There is no cost to use Branch or this app debit card. However, you may incur a small fee if you choose to transfer your funds from the this app account to an external debit card or account instantly. You can also use the virtual debit card that comes with your this app app as soon as you connect it to Apple Pay or Google Pay. The this app Wallet comes with zero fees, so you can say goodbye to overdraft charges, ATM fees, and other hidden bank fees. Use your this app Wallet or card to pay for recurring bills, subscriptions, and auto-payments. Send your money to external bank accounts for free**—we don’t get jealous. Order a physical this app Card to start using your funds immediately. With this app, you get instant access to the money you’ve already earned—whether it’s wages, tips, mileage reimbursements, or more. Banking Services provided by Evolve Bank & Trust, Member FDIC. Keep your money in the this app Wallet and watch it grow. How it works: this app is a free digital wallet that your company uses to pay you. Easily lock/unlock your card for an added layer of security. Our responsive customer support (from real people! ) can help you via email, phone, or chat. When an unexpected bill pops up before payday or you just need money now, this app is there. They can push funds to you faster (as quickly as after each shift or job) and you can also request pay advances from upcoming paychecks.