NMAC Account Manager Reviews

We currently use the website to set up payments and such. I heard there was an app and downloaded it. Well NMACAccountManager is absolutely crap, at least it seems to be that way. I couldn’t even use it since every time I try to log in and enter my login information (which is correct) it crashes and closes NMACAccountManager . I have no problem logging in online so it is obviously NMACAccountManager . I would expect an app made for iPhone to work better. Very disappointed this doesn’t work.

Just financed with Nissan for the first time. First it took FIVE WEEKS to get any mail with an account number on it so I could even use NMACAccountManager in the first place.
This morning I made my first payment. NMACAccountManager is ridiculous! Took 3 tries just to log in because it took so long it gave me an error. Finally got in and had to enter my bank info which took another 5 minutes because every time you navigate to a different page it loads for a full minute. Tried to add some extra money to my minimum payment but of course when I hit the Slide to Pay it again took so long to load it kicked me out. Said screw it and just made the minimum which finally went through after AGAIN taking forever to load.
NMACAccountManager was updated last week for bug fixes and the first time I attempt to use it this is how well it works? I am not ordering checks just to pay a car payment. I’ll refinance my loan first before I deal with this crap every month for 6 years!

Keep getting an error message that states “an error occurred that would not let your payment go through.” Same thing with the website over the computer. At least have a “website under maintenance” or something to that nature. Not a very well monitored app. This is a large cooperation that is capable of doing much better with their apps and online payments. I’m going to dispute if I get charged multiple billing. I tried at least 3 times before I realized it was from your end. SMH! This is not acceptable!

I’ve had endless trouble with NMACAccountManager, the login, the “Live Chat” feature, scheduling payments, even making payments. LOGIN regularly dumps my info and I need to set new passwords constantly. Getting a password reset link is dead slow and not reliable. I get the error: your transaction was unsuccessful - all the time with no information about why. The live chat is not available evenings or weekends. It forces you do go through multiple automated steps and disclaimers before you can find this out. Awful in every way.

It gives you a hard time when you enter your password to sign in. It will say you either didn’t enter your password correctly or login information or that you need to change your password so you’re wondering what it is that you actually need? I tried to change my password and it would not update. It took like three tries. Then when I went to login after changing my password it took to get in because it wouldn’t take me to where I need to make my payment. Annoying

When NMACAccountManager actually works how it’s supposed to it is a great way to make payments without having to log on to a pc but the problem is it only works once every six months. Everytime i log in i click on the remember me button but it never works when i come back the next time. NMACAccountManager always has an error when you login so essentially it is useless and you have to use a computer which is what I am trying to avoid doing in the first place. How is it that you update NMACAccountManager regularly with “bug fixes” if it’s the exact same broken app with no changes whatsoever.

I tried to register using the button in NMACAccountManager . It opens in Safari when you click it. I filled in all the information but nothing happens when I hit submit. I found the same register page using google and tried it in Chrome thinking it might be Safari causing the glitch. Exact same issue in Chrome. From the Nissan finance site, I hit the chat support button. It redirected me to another site and then said if I want support I should go to the Nissan finance site and hit chat support. I don’t know how I’m supposed to make my payments.

This is next level horrendously bad service. NMACAccountManager just connects you to the website. So no Apple ID. You’ll have to remember that login. Oh and if you miss a payment twice, and yes autopay trying twice and failing over a few days because you forgot to move the money, counts, it will BLOCK you app and website access and you will have to remember to call and pay over the phone for 6 months!!!! They will NOT unlock it. Oh and their automated payment system just hangs up!!!

I’m appalled. I’m taking my 40K$ loan back over to navy federal. I don’t care if they up my interest.

NMACAccountManager is not very good. It’s glitchy where I have to keep reinstalling NMACAccountManager . I change my password and that doesn’t work. They want you to use certain symbols and when you do the symbols don’t work. They need to do better with NMACAccountManager when I’m trying to pay my car note. I go in to pay and my password is not working. I reset it, use one of the symbols and it’s still not working. It’s frustrating. When you update NMACAccountManager it’s not helping it only makes it worse. I have a Apple phone and when there is an update Nissan is behind and needs to catch up.

I cannot believe that a company this big cannot make a decent app that functions. I was excited to find out there was a mobile app to make payment convenient, but it’s been well over a month now and I have never been able to log in. I continuously receive the error message that so many others have mentioned, even after closing NMACAccountManager , deleting and reinstalling, and changing my password. Unbelievably frustrating. The website also caused me some problems and booted me out when I tried to make a payment, but it seems to have worked at last.

Get on this, Nissan. Completely unacceptable.

Can’t give zero stars, but would if I could. Absolutely disappointing that a major car company would have this terrible of an application. Exactly the same as Nissan’s website, NMACAccountManager makes you wait for an ungodly amount of time to login, which in turn makes you want to rage quit trying to MAKE A CAR PAYMENT, which then creates more of a chance for Nissan to ruin your credit or come after you with “late payment” threats.

Seems pretty unethical to attempt to create a cycle of this type in which the consumer is left high and dry. Fix your app, Nissan. Your cars are nice, but NMACAccountManager, along with your finance website is extremely disappointing.

What’s frustrating is that you click on the remember me button but it still wants me to enter my password every single time I open NMACAccountManager . I went on it today and it asked me for my password and it just showed the logging in pop up and it’s stuck on that screen for over three minutes and I just got frustrated with it. How am I suppose to view my payment if it won’t even let me log in. I checked that my password is correct multiple times because when I enter it wrong it says that the password is incorrect immediately. The developer need to use Face ID or something easier to access my account. This is just annoying.

NMACAccountManager is every bit as useless and maddening as the website. My profile is set up in both and as I try to "add account" I get the message that the account has already been added- please confirm SS#. I go to the spot requiring entry of last 4 of SS, input correct numbers, and it throws me back to the prior page. And trying to speak to a person or even get on live chat is ridiculously difficult- usually it says no agents available. If I could give Nissan Finance minus ten stars I would. I'm going to refinance just to get away from their customer service nightmare. The only thing they are good at is taking the payment from my bank account on autopay. 🤬🤬🤬🤬🤬🤬🤬

Maybe NMACAccountManager Store should have a sit down with these people that developed this thing because it is completely useless and frustrating to the point that you wanna scream at somebody. Forget, trying to login in NMACAccountManager keeps sending me back to the registration page which I have done five times in a row now, which is a bit repetitive.
I also talk to the customer care department, and I must say that was a real joy ride as well. The best response you can get from the customer care team is oh well we’re having some problems with that app. No kidding!!! Like others who have told their story before me I was referred to their webpage only to go through the same freaking nightmare again. It made me regret even buying a Nissan and much more it made me regret having to finance through them.

As ok 3 weeks ago I haven’t been able to view anything on my account luckily I have auto pay set up and payments should go through but when calling the company about the issue of not being able to sign in I was told “I don’t know why you are having these issues so try deleting and reinstalling NMACAccountManager and if that doesn’t work try online” well I tried both and NMACAccountManager keeps bringing me a message that states “sorry your action can not be completed at this time” and when I log in on the website it logs me in then forces me to try and re register then even after doing all that it just tells me “a account has already been set up” this is exactly frustrating and angering I don’t understand what happened in the month I was able to log in to the month that I wasn’t allowed to log in

I had NMACAccountManager on my phone for the last five years. I got a new phone and downloaded the latest version… but it won’t download, or show up as an app on my phone. Every time I want to log into account, I have to go to NMACAccountManager Store and search for it, open it and use it one time only from there. NMACAccountManager never download to my phone. Have no idea what the problem is.

I generally enjoy using NMACAccountManager- log onto it several times a month. However, much more often now I keep receiving this error message “ Sorry an error occurred that caused your your transaction to be cancelled. Please try again.” This at the log in page. I am unable to report a problem on that page therefore I decided to report it here. NMACAccountManager itself never really gives me any issues. I think it’s pretty straight forward easy to navigate. No hassle. I did like the “push to start” button that was there before but that’s just me being picky. now. Please reach out to me in regards to this matter. I want to ensure my payment go out on time!

I just use NMACAccountManager to pay a car payment and check due dates of said car payment. It’s 2020 and everyone who uses an iPhone either has the Face ID or the Touch ID option. The UI could be better on the settings side but I don’t really care about that. All I really want is Face ID/ Touch ID so I don’t have to type my ridiculously long password every single time I want to check when I need to pay my car payment.

This is app is fantastic!! It shows you everything you need to know to keep up to speed with your car loan. It displays the days you have until your next payment is due, how much you’ve placed on your principal balance and interest balance. It shows the total payoff amount too !! It even allows you to make payments, it’s as easy as Sunday Mornings!

NMACAccountManager is well organized and makes having a car loan alot easier! Everything is displayed in front of your eyes. No need to make calls or hassle through mail to find anything, when you have NMACAccountManager at your fingertips!

I am able to do just about everything here that I can on my laptop. It’s cute and easy to use. I am able to see how much I’ve paid so far and how much I still owe. Seeing that percentage on the screen telling me how close I am to having my car paid off makes me smile every time I log on to NMACAccountManager. After 4 years I’m at 95% right now! I can see how much I financed my car for and how much I’ve paid towards interest and principal so far. I can make as many additional payments that I want to make towards principal only. I can look at my monthly statements and those additional payments I made from up to two years ago. I can also see the total amount I would have to pay should I choose to pay the remaining balance upfront. Overall I have found NMACAccountManager to be very useful and helpful.