IFS Account Manager Reviews

by NEEDS TO WORK FOR BORGOTA

The whole idea behind having an app to pay your car bill, is so that you can quickly log in and pay it. IFSAccountManager was fine for years, then in the most recent update, they decided to change it, where you have to login through safari every time (there’s no remember me feature, so you physically need to type in your info). IFSAccountManager is now no different than visiting IFS on safari and paying that way. For a “luxury” product, it’s disappointing to not have the convenience that many owners/lessees of non-luxury brands enjoy. Please bring back quick FACE ID recognition for logging into IFSAccountManager , and update the car colors available to match your own car when on the payment screen. I understand UI may not mean much to some, but aesthetics and ease of use can often times sway car buyers one way or another. Only so many of Infiniti’s apps can be one-star before people get the memo and begin to take their business elsewhere.

by Fufufucv

IFSAccountManager has yet to allow me to even register and from reading the reviews, this seems to be an ongoing issue that never gets addressed. Oh well...I guess I’ll just call to pay my car payment. Until I refinance with someone else as soon as this COVID ish is over, that is. Turns out, they screwed me on my interest rate, too. By at least 4 pts, according to the multitude of refinance offers I received via Credit Karma literally the moment they registered my loan with Infiniti. Smmfh.

by WER1923

Isn’t the idea of a payment app to make payments easy?! This one is a pain in the neck. It’s not user friendly, and apparently INFINITI has not taken notice of the 1.8 star rating of IFSAccountManager . Nearly every respondent has the same issue, yet it remains unfixed. It simply reflects lack of customer service from the IT department.

by Nia Mis

The most unintuitive app that exists. Lots of lag and crashing. Simple tasks such as principle payments don’t go through unless you try multiple times. You can’t easily see historical info. Had I known it’d be this hard I would’ve chosen another finance company. Too much hassle!

by Dythhv

Please update this awful app. It’s been over two weeks since I’ve been able to log into my account! Keep on getting on error message. Needs an update and Face ID. Can’t wait for my lease turn in to be done with IFSAccountManager and awful company.

by Crew@Rad

IFSAccountManager worked great for years then some genius decided to fix it with an update now it stopped working! Yay!! Now it directs me to safari and doesn’t remember my credentials, so basically making IFSAccountManager totally worthless. Great work team! 🥴

by Cupcakeanger

It keeps telling me to meet password requirements even though mine has capital, lowercase, number and special character and was longer than 8 characters. Everything it asked for. It is broken.

by SeaStina

I use to love IFSAccountManager, but now you have to log in every time to pay your note. It’s like logging in twice. Please fix this. Only in the past year has it switched.

by Unk Male

Devs, can you fix it so I don’t get an email daily about my statement? Maybe when the statement comes out and a few days before it is due, would be better.

by Bboop1963

Got a new phone and IFSAccountManager. didn’t transfer over. Loaded IFSAccountManager . on new phone and it no longer recognizes my password. I had to re-set for a new password and it doesn’t recognize that one. I went to app. Store and it show that it just did an up date for bugs I think they made more problems than fix them. This is very frustrating because this is a convenient way to make my car payment. I guess it’s snail mail. You can’t submit this unless you give them at least 1 star. Gave 1 star just so I can submit this but they get no stars from me.

by Kimmimommy

I always pay online, figured using IFSAccountManager would be easier. Last month’s scheduled payment didn’t post, I was not aware of it until I was notified by email that my account was PAST DUE! This month, I scheduled my payment to be made on the due date (18th) as I did last month. I checked today (19th) payment was not made. I went to the website to make the payment, it went through. This is extremely upsetting as my financial relationship with Infiniti is perfect.

by JustMyke

If you are enrolled in ebills through your bank, downloading/activating IFSAccountManager will disable it. No one could tell me why I had missed an automatic payment but they were very good at reading their three lines of script. It’s not my bank’s fault Infiniti didn’t send the ebill, it’s not Infiniti’s fault for not sending it, it’s my fault for thinking a car company would have a decent app.

Payment app with nothing other than the ability to pay. Bare bones, at best. Garbage, if we’re being honest.

by Sincere69

I don’t know how infinity even stays in business they continue making the worst apps that ever existed on the Internet. IFSAccountManager is so terrible I don’t want to even give it a star. It’s impossible to login when you do by some miracle. Absolutely positively does not work whoever is making these apps need to be fired or go learn how real apps work. If IFSAccountManager is any representation of how it infinity finance service works he has reached a whole new level of complete incompetence.

by Coolcul

IFSAccountManager is for payment. Why new version doesn’t work on IOS 13 below?
If new version doesn’t work in lower IOS, old version must be able to make people to login & pay a bill, but not.
Simple is the best. App for payment needs to work on lower IOS.

by AnnoyedAgainn

I agree with a previous user. IFSAccountManager was fine for years and now this update is straight aggravating. You have to login every time via the web. Don't see the point of IFSAccountManager if I have to login online. Not to mention the face recognition Olga's been removed so I have to type information each time. Definitely need to revamp or revert back to the previous app. I hate IFSAccountManager.

by Sameolaje

its so sad good company cannot pay enough to have their app made my developers. Like someone said above you have to log in every time to pay your bill! and it goes to regular browser. Might as well go to the website and make payment

by Pinkjoha

Worst app ever , each time there’s an update IFSAccountManager never works and you have to go thru safari to be able to pay . Such a big company and they can’t fix this issue so customers can pay their bill .

by Rocks My World

Been using it for a year now.. Needs updated! It never saves my password, doesn’t update accurately… You’ll pay your bill on the weekend and it’ll say it’s past due until Monday. I’ve also scheduled payments and it completely ignores that… it’s hard to navigate… Kinda annoying I’ll have to use it for awhile.

by Kinger12

Can we please add Face ID so we do not need to log into IFSAccountManager each time with a password. Thanks.

by ConnectivityError

For a luxury car line your app definitely needs improvements. I absolutely hate IFSAccountManager. Please enable a save password setting, or Face ID detection also needs the ability to set reminders or a schedule.

by Bartor2

It’s so easy to make a payment now and I love the new graphics. Great job.

by --REV--

If your someone writing a bad review of it your most likely a fool that gets stressed over the fact that you don’t have enough brain cells to remember a password.