Contact DriveU Support

by StupendousManCalvin

I have used your driving services twice. I am extremely appalled by your drivers and service.

Both your drivers, without my permission consumed the bottled water in the car. I leave a lot of stuff in my car. I just saw my car today morning, and your driver Swapnil Talekar, left my window open, had removed my chargers from the car cabinet. Now, I am not sure what else has been fidgeted around or if anything is missing.
Your app showed Rs. 949 for 12 hours. All other packages showed a night charge. So when I see a price, I assume this includes the night charge. Firstly, your driver shut the hours without asking me. I still let him go in 7-8 hours. And the bill was for Rs. 1149! How can you show me one price, and charge me another? When I messaged your customer support, he argues with me that there will be a night charge. But how can you show me one charge, and then bill me another, without my consent. This is fraud. I have attached a screenshot too.
I am extremely shocked. Deleting the app. Don’t think I’ll trust safety with them either after these things.

by Venncgitn NBC Fik

Do not use their ‘service’ they will charge you for getting a ‘premium’ service that does not do anything. They charged me 300₹ for getting the premium and it did absolutely nothing. The next day I asked for a refund without having used the service at all and I spoke to the ‘customer care’ for two hours during that entire time the only response I got is ‘it’s against our policy to refund purchases and you should have read the terms and conditions before purchasing our service’.

They have taken my money in exchange for a promise to deliver a service, did not deliver the said service, and now claim they cannot give me my money back because that’s not their policy. Basically stole my money.

by Satarupa Sharma ( Sneha )

One night I booked driveu at 3 am and as I asked the driver to wait for 1 more hour for me, I gave him the car keys to sit inside the car. Then next day I realised my stuffs worth 10,000 is missing from the car. That night I didn’t check cause I really forgot and next day while driving to work I checked for my stuffs and they were missing. I tried contacting driveu 3 times but only thing the said is driver is stating he has not taken your stuffs. Like really horrible service and disappointed. I think everyone should check for their stuffs and check it again while the driver is leaving so that nobody ever experience what I have experienced. Thank you driveu !!!!