This is the hardest app/website to login to and to cancel. I did the free trial and if I decided to keep the account, it was supposed to charge me $4.99 for each month after. I’d never planned to keep watching after the trial, cause I just wanted to see the series Monogamy.
So when my trial was up, I tried to log back in and it wouldn’t let me, thus charging me the $4.99. I eventually had to reset my password like 30 times, to cancel my subscription and I complained and eventually got my money back, too.
I did the trial at the end of November 2018 and canceled it in December 2018.
I’m complaining now, because here I am, in February 2019, finding out that they have been charging me $6.99 ($7.50, with tax), for three months now (December, January and February).
I reset my password again, just to make sure of my account status and just like I thought, it says canceled and no more payments should be charged to me.
Apps like this shouldn’t exist until they know what they’re doing and how not to charge ppl that have already canceled their subscriptions.
I did however enjoy the selections of movies and I loved the series that I initially subscribed for the free trial, for. But the money thing, is an issue that needs to be fixed, ASAP.