Company Name: Jam City, Inc.
About: Thieves have stolen the jewels from the Palace and there is only one person who
has the power to get them back!
From the makers of Cookie Jam and Panda Pop,
comes Genies & Gems, the treasure of match 3 puzzle adventure games.
Journey
through mystical worlds with Jenni the Genie and her companion, Trix the Fox, to
crush the thieves that have stolen the Palace’s riches.
Listed below are our top recommendations on how to get in contact with Genies & Gems: Puzzle & Quests. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Genies & Gems: Puzzle & Quests. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Jam City, Inc.
https://geniesandgems.zendesk.com/
this is the message i got (This content is blocked. Contact the site owner to fix the issue.) genies and gems one of my favorite games
by Kaotsop
I have always enjoyed this game. But twice now I have had to reinstall it. It starts getting glitches such as cuts off , freezes up, Makes me play a video two or three times before it will give me whatever bonus. Sometimes it doesn’t give me the bonuses etc. etc. etc. this just goes on and on and on. I love your new look. But my game has gotten worse! I do not want to have to reinstall and start all over again. Looking to replace it with something else at this point. This is the second review I have written. Apparently nobody read the first one! This is or should I say has been one of my most favorite games. But even I am out of patience. Fix it or I’ll just go find something else and totally uninstall it. I don’t care anymore. I would’ve given this rating a zero except I had to push at least one star. Where use to I would’ve rated it 5+. Yes I have done the updates, yes I have upgraded phones. Don’t ask me the simple stupid little quickfix questions. If you respond at all. Thank you for your attention!!! And please respond. You have no idea how happy that would make me to know that somebody somewhere sees this review...
by SavvyLady28
I used to love playing this game. It was challenging, but fun. Now they have added snakes that occupy Prime pieces to every level and it is EXTREMELY FRUSTRATING to try to play each game. Even as I rush to swipe to use a special jewel or special icon, the game will not let me swipe. Instead it waits so that a snake can jump on top of each special playing piece so that it can’t be used. Having snakes once in a while on a few levels would be OK, but now they have been on every level. I understand that you want players to keep making purchases to continue a game, which I have done all along. But that gets old very quickly when one’s ability to play the game is immediately thwarted by the snakes, even though I had just purchased more special pieces to use. I am just about ready to delete this game from my iPhone. I am disgusted with seeing snakes on every level and being frustrated trying to play instead of having fun!!😫
by 98034
Purchased the starter pack and it did not give an ADDITIONAL 150 gold coins as promised, but nearly an accumulative amount of 150 gold coins, therefor in actuality only received 90 gold coins for the starter pack purchase-Consumer Fraud!
Going to message developer for refund. If do not receive refund or lost 60 coins, will be talking with BBB and credit card company to file a complaint of blatant Consumer Fraud, along with bait & switch practices.
Also, it would be nice if one receives a bonus for unlimited lives, that the recipient be able to save the unlimited lives time frame for later on when one really needs such a reward. Have seen this option available in many other Match 3 games that have been played & reviewed, so one knows that it is indeed an available option.
If the developer could refund or credit the 60 coins lost, the game rating would be gladly raised to 4 stars. Moreover, if the developer makes the saving of bonus timed unlimited lives awards possible to save for later-on use, the Match 3 would actually given a 5+ rating, for as it has the potential to become mind soothing, relatable, and quite fun to play in actuality. In other words, addictive! Although we are not sure if the KamenRider Review Team [KRRT] will get any follow-up/response or consideration from the developer...
Cheers,
~KRRT
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