EseeCloud(IP Pro, VR Cam) Reviews

by Kmbl859

EseeCloudIPProVRCam is always my largest running process. Eats my battery up running in the background, even with background refresh off. I’ve given it ZERO permission except to use on my cellular data. Still functions. (Go read the terms of use and privacy policy - you’ll probably start reading them on every app after….)

Before the last update, once I denied them camera permission, it stopped telling me that “no one has watched the video in ten minutes”. Now, even with that permission turned off still, it’s doing it again. I cover my camera when I use EseeCloudIPProVRCam. I’m waiting to install new cameras. EseeCloudIPProVRCam is total garbage. I’m sure the cameras/hardware are completely unrelated to this god awful app so I can’t say anything about them. They’ve always worked just fine. I’ll definitely be reporting to the camera company that they should change applications!

by Duane400

Read most of the reviews. Have to agree with the issues I had not being able to use EseeCloudIPProVRCam away from my wifi. Played around with it for a week. It is now working. Best I can say another that is I reconnected the ethernet cable which was working, rebooted for the third time and now I am able to view my system away from my wifi. Sounds like this has been a big issue. Today is 8-7-20. I had talked to support they had me check my ip address for my router it was ok. Not totally sure why it worked this time after rebooting, 2 reboots prior changed nothing.
I do not have any picture notifications in my motion detection list so you don’t know what the notification is without looking at every notification and there seems to be a lot of notifications each day of motion.

by Kmay1018

I have had this security system for a year or so and ever since day one there have been problems. The turning of the cameras doesn’t work the siren to scare intruders doesn’t work. Until 3 weeks ago it’s only capturing pictures not video I can’t play back on local or cloud at all. I don’t know or how to get the passcode or password to the actual box monitor so I do everything through EseeCloudIPProVRCam . I pay 18$ a month on top of that n I’m not getting services I should and haven’t for a year. To top it off out house got vandalized and we got a death threat n the camera didn’t detect or record anything and won’t allow me to go back and the cops can’t do anything with out proof which I should have had. I need this fixed or a replacement system or a decent refund to buy a new system becuz the monthly service I’m not getting the full services and the motion and sirens don’t work someone please help my family’s safety is at risk and these are supposed to help save us and they failed and this company and they should mke it right 😭😭😭

by Tammy S

I have tried EseeCloudIPProVRCam with two different camera devices and have the same problem. It doesn’t recognize the setting for recording only at night. Neither manually or by choosing night only, it won’t do it. Only way to record at night is to allow 24 hour continuous or event recording. There is also no easy way to delete recording to clear camera space. You can only reformat the card. I would like to be able to delete the days I’ve reviewed and keep the ones that are of interest. I can do this with another camera app I use. I’m also having trouble getting it to cruise stations. Customer service doesn’t exist, so don’t bother sending them an email.

by MrsbellZz

So we’ve had this camera system for about 3-4 months now. At first it was a good price point, super easy to set up & worked well..FOR TWO MONTHS! -over the last 2 months we have been having continuous messages saying “incorrect password”, we can’t get on to view camera through EseeCloudIPProVRCam , (which is y we got it.. we don’t need to be at home and look at the cameras we need to look at the cameras when we’re out as well! —long story shorty we have change the password. It lets us, says it’s complete.. & it continues to tell us that it’s incorrect when we get on! We can not use EseeCloudIPProVRCam anymore & on top of everything else -for the last month, #1 of our cameras just -don’t work! it’s just a freaking mess. I need help with our system! —-or is it to late to send the whole thing back?!! That’s where I’m at.

by Orange Dala Horse

I’ve had this for a couple weeks. Camera is fine. Much of EseeCloudIPProVRCam interface is fine, though it’s not the greatest UX. But there’s one aspect that is a total fail: I’d like to sign up for the cloud service (and I keep getting reminders to do that). When I try to get to the screen for that, it’s just blank. Not even a back button, so I’m stuck there and have to start over entirely. I also get a blank screen when I try to use help help chat feature. I have already reinstalled EseeCloudIPProVRCam and that didn’t fix anything. It’s ridiculous. I’ve spent many hours trying to figure out how to get you to please take my money. I will not try anymore. I will return these cameras if this is not resolved, as they are useless to me without the cloud service.

by Send Jen

This software is absolutely garbage, junk junk junk. Please do not use it. no customer support exist if you reach anything it’s in Chinese. Shut my cameras down try to force you to buy subscription iCloud storage. This software is just a big scam. Will not connect to Wi-Fi. Absolutely terrible. Had my cameras down. Came online just long enough for me to refuse subscription iCloud storage then they quit working again. Usually when a software company does a firmware update or an operating system update you are notified and you give permission to do it updated my firmware on my cameras. Any notification cameras are not working now. Run in circles with customer support is as though their intent is to keep blowing you off do not feel confident and trusting the safety and security of my property with their software

by Mitsa Waya

When I first got my 8 cam system, setup was easy and everything worked fine. Then power supplies started failing, cameras died, errors started popping up. I’ve got hardwired as well as WiFi cams going. I have 3 PTZ cams that I can’t even add to EseeCloudIPProVRCam any more!! It hangs at the “connect to camera WiFi and come back to app” and it SHOWS the connected camera wifi name!!!!

Can’t find the config screen via hardwired system, can’t modify anything, and now EseeCloudIPProVRCam is JUNK!!! Just open it all up and let us manually put in to the cam our info (and allow NO WIFI PASSWORDS for hidden networks!!)

Time to get serious about figuring out how to mod this junk!!! Or sell it all and get one from the “ship docking area” Freight place

by Spartanrose

After successfully setting up the device, EseeCloudIPProVRCam logged me out within less than 4 hours of operation. I am unable to log back in because the password I set now shows as “incorrect password.” I then changed the password from my desktop and proceeded to log back in only for the same “incorrect password” message. A final attempt, I power cycled the security system, restarted my mobile device and attempted to log back in. No luck. I then deleted the security system from EseeCloudIPProVRCam and attempted to completely reset up the entire system. EseeCloudIPProVRCam would not let me add the device even after a full factory reset. Absolute garbage and a huge waste of time.

by Mountianmomma

I did your update and now I have only one camera that works. All the others have frozen. I have unplugged them and waited and plugged them back in ..no change… I have restarted the system … no change… I checked to make sure everything is up to date it is and still no changed. Whatever you did to the update you screwed up. Please get it fixed or I will take my business else where. Unbelievable to spend this kind of money on a security system and can’t get EseeCloudIPProVRCam to work at all, showing all cameras but one frozen. Worst system not even worth a star at this point.

by Winter Rose 77

I purchased the bulb camera in February 2024. It has worked great. The eseecloud app worked great as well. I could view the preview and then the full video if I needed to. I use an SD card. When it's full I just format it again and start over. I don't need to purchase cloud service.
BUT! Last week or so, that has changed. Now I can only view previews. If I want to view the full video, I have to purchase the cloud service. It's expensive and was unnecessary.
I am livid! I have given the camera good reviews and recommended it to others. I don't mind the ads but to be forced to buy something I don't need and can't afford is just ludicrous.
I am going to attempt to call the 888 number in the camera info. Hopefully someone can help me. I'm also going to file a report with the BBB (Better Business Bureau) for deceptive business practices. I hope others will do the same.

by Luis Tejeda91

EseeCloudIPProVRCam has been updated and gotten worse and worse with each update. My old complaint was that they added advertisements that you had to watch hindering your ability to pop up the cameras you payed hundreds for. Also it disconnected for no reason atleast once a day in 1/4 cameras and the customer service is nonexistent. It's just there for legal reasons so they can say they have one. There is no reason for the outages and there is no customer service that will solve any problem. Ok well as of the last few days it just doesn't work at all. The cameras work fine and display on a monitor but not EseeCloudIPProVRCam . So I gave it 1 star for being trash what do I give it now for not working at all? Finally, these issues have been apparent for years in the reviews of the software but the cameras that use eseecloud have no reviews mentioning how completey bunked and non-functional the software is. Once you buy the cameras it's too late. These reviews of the software/app should be on all the review sections of the cameras as well because it should be disclosed that the software has a recent average of 1 point something stars because it is so dysfunctional.

by Junkyard Dog 12345

I think that it’s very unfair for you to after months of having the security camera that I bought and paid for now all of a sudden you want to put pop-up ads and you want me to pay monthly subscriptions to things that I had that were free before. My camera I have reached out numerous times and all I get is double talk and basically what it comes down to is that I’m told if I want to have access to everything that my camera is capable of and was doing before I now have to pay for it if I don’t pay for it, then you get less capabilities with the camera. I think that’s a terrible way to do business like I said it’s my camera my camera I paid for it. It should work. I shouldn’t have to then pay more money to get it to do the things that all security cameras should do. They make you pay money to use the capabilities of your camera that you bought and paid for.

by Pioneer Malik Abdus

EseeCloudIPProVRCam lags a tremendous amount. The ptz camera can be seen moving but the video updates very slowly. And no its not because of a slow internet problem. Regardless of the internet speed the video in EseeCloudIPProVRCam lags very far behind. When I press the ptz buttons it takes 20 seconds to update the view!! In the beginning EseeCloudIPProVRCam will work well but as your hiseeu camera gets older they intentionally make your app slow so that you buy their cloud storage. My friend bought their cloud storage and even then its not as fast as it used to be. This is to be expected from a company based in Guangzhou. Its a Scam, buyer be aware

by DDCR

I regret ever buying this product. After a year of use, it has only connected maybe 3 times. I had to replace 1 (before I knew they were junk) because it came defective. I bought an EEsee product because it claimed that it could be used with an SD card OR the cloud. I don’t want to pay for a cloud subscription service, I wanted to view my captured video from the SD card like I had been doing with my previous cameras. I had to reinstall the old cameras with the Eesee camera because at least those always connect. The location I want to view is a vacation home in another city. What good are directions to troubleshoot if I’m 168 miles away. I know the internet modem is working because the old cameras are connected. I only reason I give it 1 star is because 0 stars would’ve seemed like an error on my part. DON’T BUY unless you’re always there to fix it.

by Uetcfncfjbdssz

EseeCloudIPProVRCam does not give you a time to view pre-event. What I mean is, most systems when they see an event they show you 3-4 seconds before the event. So if someone comes through a door, you see the door open. Many times with EseeCloudIPProVRCam, by the time recording starts, the person is almost out of view. EseeCloudIPProVRCam is also slow. If I'm in my garage and I go back to the house. Sometimes I get a notice 10-15 later that human activity is seen. When I look at it, it's mean leaving the garage 15 min ago. Also, if EseeCloudIPProVRCam does see someone, and rhe person stands still for say, 2-3 seconds the camera goes back to hit home location. The camera does not wait long enough to make sure the event is over. Also very annoying, even if you buy the cloud services you still have to put up with their ads at every turn trying to sell you more services... it is very annoying and a lot of times in the way of getting things done.

by Nikkolaus91

With each update, EseeCloudIPProVRCam gets worse. Ive had these cameras for a few months and at first, it would regularly send me alarms, now it doesnt send any at all. I regularly format my 128 gb memory cards. The long form playback function still works in EseeCloudIPProVRCam . It just wont notify me when anything is being caught. The playback even says something is in the camera, its just not giving me an alert or recording it.
UPDATE: Deleted and reinstalled EseeCloudIPProVRCam , now videos only record for 6 seconds instead of 10, it still doesnt send me all of my notifications and now theres ads everywhere. These app developers are not only greedy but incompetent.

by Treehstn

Cameras work well enough but not very happy with the software to monitor cameras from an iPad. I will get the following error message for weeks on end and then all of a sudden I won’t get it anymore for quite a long time, sometimes months. Then it’ll start up again and there’s no way that I’ve found to fix this. I’ve made sure the iPad OSis up-to-date, EseeCloudIPProVRCam is up-to-date, my network is working fine and this is what I keep getting. And I’m not finding any help for this online. It’s almost like it’s an error message from the software itself not from the iPad OS.

The video has been played for more than 10 minutes and no one has watched it, which will affect information security. Do you want to continue playing? (Button says “Keep playing “)

by Cleveland State University Graduate

I like and enjoy using EseeCloudIPProVRCam . There are lot of disappointed people in the other reviews I read but I have had a completely different experience with EseeCloudIPProVRCam . It works well and I had no issues setting my system up and viewing my cameras through EseeCloudIPProVRCam . I think that a lot of people write reviews when something happens and EseeCloudIPProVRCam doesn’t work as it did in the past. They don’t give the developers time to correct bugs or fix the glitches. Then the people giving bad reviews don’t go back and edit the review they wrote once the developers fix the issues.

by Radfox

EseeCloudIPProVRCam is really good at accessing the live feeds and controlling the cameras. The system is also pretty quick to send iphone push notifications when movement is detected. The bad part is that pressing any of the cloud buttons causes EseeCloudIPProVRCam to go to a white screen and hang. Also, trying to playback any recorded video takes way to long to respond and so far has been useless.

by Choctawlakerat

I have used many different apps associated with home video security systems. They all have significantly limited function compared to the device firmware. That said, EseeCloudIPProVRCam was one of the better ones I have used. The most recent update fixed the swiping issue reported by many. Thanks

by CaymanRich

Updating to 5 stars. The list which wasn’t getting populated is now working. I really don’t understand all of the hate for EseeCloudIPProVRCam. There are so many factors that can affect performance that have nothing to do with EseeCloudIPProVRCam . And there is a setting to turn off the ads.

Original reviews:
EseeCloudIPProVRCam is working fine except it isn’t able to retrieve the list of events. When I click the notification however it does playback the event. To all the people complaining about the ads, there’s a setting to turn them off. Also make sure you setup the camera system software correctly to get notifications. For my system, notifications were turned off by default.

by Ron In Phoenix

You must delete EseeCloudIPProVRCam and reinstall in order to make ‘swipe to change channels” feature work again. I don’t know why but a simple update should have kept that feature. Another issue I found after the reinstallation was that whenever I open a channel, the screen suddenly became extremely bright, it went back to normal when I went back to the main screen (closing viewing any channel). EseeCloudIPProVRCam is excellent other that those two issues in the last update.

by DominicanClub

TO THE CREATORS OF EseeCloudIPProVRCam: please please please DO NOT UPDATE EseeCloud. It is working very well. If you update it, it may stop working. For example, programmers from other companies have updated their P2P monitoring app and they have either all stopped working altogether or contain countless bugs in them. These apps include: P2PWIFICAM and FREEIP and XMeye. After their update they became really lousy. As a result, people have stopped buying 4CH/8CH CCTV NVRs that are associated with these apps. If you update EseeCloud and it stops working, people will STOP BUYING the NVR that uses EseeCloud. And that includes me. (For users, if EseeCloudIPProVRCam works, do not update it should there be a new version. Also try not to upgrade your iPad from 10.3.1 to 11.0.3. Plus you can also download apps similar to EseeCloud like IP-PRO and CORSEE). Finally, a tip to the programmers: If you feel the need to update EseeCloudIPProVRCam, leave EseeCloud in the apple store to let users download the old version. Then when you create a new version, call it EseeCloud2 or EseeCloud3 or EseeCloud4...etc. This gives users a WIDER CHOICE OF APPS that fit their system. Lastly, your current app is already good enough for most users. No need to update it to a new version. You have done a good job (25 October 2017).

by Jmldesigns

I have to say, I’m kind of a grouch when it comes to leaving reviews online. I’d never leave a five star review unless I absolutely love it. I was kind of shocked and surprised just how amazing EseeCloudIPProVRCam actually is! I haven’t had any issues with the camera and it seems to be working great. The HD quality is pretty good for the price too so this review is primarily about EseeCloudIPProVRCam . I love that I can scrub the timeline, use my own SD card locally, download videos to my phone from EseeCloudIPProVRCam and get push notifications. You can even allocate which area of the screen he would like to ignore and which area of the screen you would like to get a notification on. I sure hope this camera lasts because other peoples reviews say that it does not but until then I will leave this review as it is. Great app!My only complaint is that there are some pretty annoying advertisements on EseeCloudIPProVRCam but for what EseeCloudIPProVRCam does, I will put up with them I guess althoughIf I bought the camera in a store and it says it comes with EseeCloudIPProVRCam , I’m not sure why they are running ads if I paid for the product. A moot point.

by Ajaybake

I’ve had this system for about a year and 8 months, and the only problems I find with this system nvr, and cams 5323-w , is it has like a 2 second lag on monitor, and when previewing from app it likes to not show real time and likes to pause, I keep closing out and going back in and for me to have to do that over 3 or 4 times before I can even view em remotely, but besides that I like it , wish the firmware on the cams could be updated easier than usb , but yea. I need another camera bosses!! Hook me up !!

by 4242tw6

EseeCloudIPProVRCam was doing well until this recent update. For whatever reason, EseeCloudIPProVRCam won’t connect and it’s always offline while using mobile network or other wifi networks. The only way to connect is by using the same wifi network as the cameras which defeats the purpose of monitoring remotely. Please fix this issue ASAP!!! Thanks!

6 hrs later:
It looks like everything is working again! EseeCloudIPProVRCam is no longer offline. It can connect and be viewed remotely using mobile or other wifi networks. Problem fixed. Thanks for the prompt response!