Contact EseeCloud IP Pro VR Cam Support

by Luis Tejeda91

This app has been updated and gotten worse and worse with each update. My old complaint was that they added advertisements that you had to watch hindering your ability to pop up the cameras you payed hundreds for. Also it disconnected for no reason atleast once a day in 1/4 cameras and the customer service is nonexistent. It's just there for legal reasons so they can say they have one. There is no reason for the outages and there is no customer service that will solve any problem. Ok well as of the last few days it just doesn't work at all. The cameras work fine and display on a monitor but not the app. So I gave it 1 star for being trash what do I give it now for not working at all? Finally, these issues have been apparent for years in the reviews of the software but the cameras that use eseecloud have no reviews mentioning how completey bunked and non-functional the software is. Once you buy the cameras it's too late. These reviews of the software/app should be on all the review sections of the cameras as well because it should be disclosed that the software has a recent average of 1 point something stars because it is so dysfunctional.

by Kmay1018

I have had this security system for a year or so and ever since day one there have been problems. The turning of the cameras doesn’t work the siren to scare intruders doesn’t work. Until 3 weeks ago it’s only capturing pictures not video I can’t play back on local or cloud at all. I don’t know or how to get the passcode or password to the actual box monitor so I do everything through the app. I pay 18$ a month on top of that n I’m not getting services I should and haven’t for a year. To top it off out house got vandalized and we got a death threat n the camera didn’t detect or record anything and won’t allow me to go back and the cops can’t do anything with out proof which I should have had. I need this fixed or a replacement system or a decent refund to buy a new system becuz the monthly service I’m not getting the full services and the motion and sirens don’t work someone please help my family’s safety is at risk and these are supposed to help save us and they failed and this company and they should mke it right 😭😭😭

by Kmbl859

This app is always my largest running process. Eats my battery up running in the background, even with background refresh off. I’ve given it ZERO permission except to use on my cellular data. Still functions. (Go read the terms of use and privacy policy - you’ll probably start reading them on every app after….)

Before the last update, once I denied them camera permission, it stopped telling me that “no one has watched the video in ten minutes”. Now, even with that permission turned off still, it’s doing it again. I cover my camera when I use this app. I’m waiting to install new cameras. This app is total garbage. I’m sure the cameras/hardware are completely unrelated to this god awful app so I can’t say anything about them. They’ve always worked just fine. I’ll definitely be reporting to the camera company that they should change applications!