Contact MediBang Paint Support

I’ve used Medibang for years, it was originally ad free, eventually ads are added, but not so intrusive software is unusable, so it’s fine, make the money, I get it. Now they added banner ads to iPad, this means you lose canvas space as the banner isn’t removable, not to mention it wasn’t optimized at all, so now we have the inclusion of many bugs that never happened before, layers can’t be scrolled through, I had a bug where after a short time any finger contact would act as me selecting transparency as my color, now the same bug happens but instead of the transparency your fingers just don’t work at all, the software was completely and utterly busted for the sake of something already inconvenient. A year ago I would recommend this software hands down. Heck, two WEEKS ago I would have done so. But it’s all over now. Software has in one update become practically unusable. I would have even payed as long as it was a one time thing just to get my software usable, for the years of usage I can’t deny they deserve my money, but they rubbed salt in the wound by removing their one time payment option, changing to exclusively a subscription model. It’s ridiculous. Going to look for new programs. I suggest you don’t get too attached if you came for free quality software.

the app is good for the most part and is very easy and fun to use for my art, but there are a few things that ruin it. first, it takes FOREVER to save. this wouldn’t be as much of a problem if it were exclusive to that, not only does it take forever to simply back up, but it also does automatic back ups, which would be fine except that it takes forever to do those. it’s annoying. especially when i didn’t want to back up yet. the worst problem is that when i exit the app for even a few seconds it restarts the app. this used to be ok, as when i clicked continue it was right back to what i was doing, regardless of whether i backed up. now, if i didn’t back up before i left the app for even a few seconds, usually to look at a reference, and i go back, it deletes so much of my progress. why is the continue button even there if things like this happen? i try to back up often but i forget a lot and could always count on my progress still being intact as long as i clicked the continue button, but now that is not the case. this is ridiculous, i hate losing so much progress because of a simple miscalculation. if this happens again i will probably be switching to another program.

I had used Medibang about 3 years now as a Windows and IOS user. I loved using this program as it provided best features for me to work on my art. While it has its cons, such as the ads coming in right after I save and leave my artwork, I couldn’t ever be more disappointed. Ever since the recent update, where the cloud system gained a storage limit of 3GB, not only I lost access to my own artwork within that storage, I also have to buy the premium just to get more storage and actually get it back?? Basically holding it hostage until I pay?? I didn’t even know about this change within the update was gonna happen until I wasn’t even able to save my own work since last month it happened. I even tried to remove some artwork within my cloud and it still didn’t even change a thing. While back then in the past, I would’ve paid for this if I ever had the chance, now this convinced me to not even buy anything at all for this application, even the premium. As much I would feel bad that I would let go of a good program like Medibang go, the update won’t do for me. Maybe do actually let any of the users know beforehand with your updates and actually extend the space within the cloud. I do get trying to get support and all for this program to work, but that wouldn’t really justify keeping our own artwork away from our grasps.