AlayaCare Reviews

AlayaCare Reviews

Published by on 2024-09-03

🏷️ About: The AlayaCare Care Worker app is designed for care workers and nurses to access and track client health and fitness. The app offers real-time scheduling, time tracking, charting, and clinical documentation to deliver exceptional healthcare. It is available in English, French, and Spanish and can be used for a variety of medical care modes, from senior care to child care.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
52.2%

😎👌🔥 Positive experience
34.5%

🙄💅🫥 Neutral
13.4%

~ from Justuseapp.com NLP analysis of 267 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Makes the lives of field staff easier with easy access to schedules

- User friendly application

- Enjoyable to use



Read 27 Customer Service Reviews 👿🤬😡😠💢😤

2.5 out of 5

It’s ok

2022-05-21

I use AlayaCare for work and all I can say is that for the most part it’s good but it does get a little frustrating when you open AlayaCare and enter your password it acts like it’s going to load but it doesn’t then it says for you to enter password again and this happens every time at least 3x each I also think AlayaCare would benefit from the users fingerprint being able to access to open app it will save a lot of time plus what I stated above when having to keep re entering the password 3x for each time you open AlayaCare just the fingerprint alone option would be so much more convenient

Seriously the worst part of my job.

2022-06-22

Never stays logged in when clocked in on a shift. The time it takes to log in is painfully slow. The self and client screeners never go through. Sometimes notes won’t upload. I have coworkers that can’t use AlayaCare at all. Half the time the location of the clock in/out can’t be pinned. Because of the apps faults, there’s investigatory calls nearly every work day for a majority of employees which in turn makes us look bad. It’s not us. It’s AlayaCare being garbage.

Horrible app

2022-07-23

AlayaCare is absolutely useless never lets me clock in and stays on loading for like three minutes then I clock in late for work the next day it’ll show that I never clocked out but I did it never determines my location it always
Logs me out very stressful and my hours are all out of whack now

App needs serious work

2022-08-24

Logging in is so frustrating. AlayaCare repeatedly logs you out. It also repeatedly makes you do a two-point verification, even when you select 7 day bypass. I wish my job didn’t use AlayaCare. It frustrates you before your work day even begins, not good! When you try to clock out it logs you out instead, then you have to log back in twice just to clock out. Something is seriously wrong. Please fix AlayaCare!!!!!

Ugh!

2022-09-25

Hate AlayaCare. Half of my client’s daily healthcare needs were missing from AlayaCare the other day but my employer claims I filled them out. Somehow they were magically filled out on AlayaCare because I sure didn’t click on them. I did the tasks in reality but they weren’t in AlayaCare for me to tick them off as I completed the tasks, so how were they ticked off?!?! Who knows?

Garbage

2022-10-26

It is very upsetting that as healthcare professionals this is the best that can be offered to us. AlayaCare is horribly frustrating. Our hours and location should not be in the total hands of an app that is “hit OR miss” with regards to working properly.
Signing in is a long drawn out process and staying signed in... well good luck with that to! I think what upsets me the most is despite of all these complaints, they continue to have us depend on an app that’s garbage!

Worst application and the worst company

2022-11-27

The application works great when it works. Offline mode is a nightmare and going by reviews and many forums online with those who have to deal with this company, these issues are well known. There are some great people there. Don’t get me wrong however the support system, getting anything resolved, and even getting things set up the way they are required to by law especially state law. Is almost impossible. It’s always your fault, a workaround for everything, impossible to do, and or going on the road app to be added. To top it off you have to do all the work for the support team and usually apply the fixes that you shouldn’t have to be added if everything worked as it should. Not to mention every time you bring a problem up it’s like you’ve just been hit with a spam call asking for information that you are told and trained not to answer or provide ever. Plus the problem is never their fault or their system but yours. And that’s barely the start of the issues with all of it as a whole. So I don’t recommend AlayaCare let alone the company. They do not know what they are doing. They are a very new company and it shows. Unfortunately this massively overshadows those with them that are incredible, hard working, dedicated and just astounding people whose mindsets are in the right places.

Seems ok to me.

2022-12-28

One suggestion I have to be able to view schedule in a day/week/month format. Otherwise AlayaCare functions well enough.

App Store access only

2023-01-29

I originally was able to access AlayaCare on my Home Screen but now I have to access it through AlayaCare Store every time. It’s weird and more of a hassle than it should be in that regard.

Location

2023-03-02

I see there is no option to put location “on while using AlayaCare ” Am I missing this? I sometimes switch to airplane mode to save battery life. Will this mess with my GPS location?

Next to never works right

2023-03-31

It never works right I always have to wait for it to load I takes so long and click on the person then wait again! I’ll click on everything I have to, to clock out and a task will be unmarked even though I clicked 5 time! And I’ll do my task with off line mode and still have to go to the office at least 2 time a work because it didn’t do what it was supposed to!

Rating

2023-05-02

I think that for those of us that doesn’t have a daily schedule, SCA’s or others, it would benefit the employees and employers if there was a way we could input what we do on a day to day basis. Track our mileage or report expenses and such. I’m not sure what else it may need as we are new to AlayaCare and are just starting to use it but I will write up another rating report for when I am used to using AlayaCare .

Awesome app

2023-06-02

I downloaded this maybe a month ago And it has been extreme efficient and just an overall great app. Stays clocked in and is just very easy to use overall.I Really enjoy AlayaCare, I highly recommend it

Great app

2023-07-04

Super helpful for my day to day

Children

2023-08-04

My problem is hearing the complainers of the entitled generation. They don’t realize that they are working and have to earn their money. AlayaCare is great, of course it’s not going to do your work for you!

Really great app

2023-09-05

Always works and is super reliable

Amazing App!

2023-10-07

User friendly application!

Really enjoyed using AlayaCare !

No problems with app

2023-11-07

I use AlayaCare each day. It’s fantastic.

Most user friendly homecare app in the market

2023-12-09

Continuos makes the lives of my field staff that much easier with the ease to access schedules they are assigned. Truly makes this process seamless.

Makes work easy

2024-01-09

Simple to use, reliable, and works in offline mode.

Crashes on iOS 13

2024-12-16

Every time I try to write a nurse’s note in the note section, AlayaCare crashes. This bug is hindering my ability to document my work, which negatively impacts my ability to pass on information about patient care and frustrates the office which requires these notes be written. Fix this!

Horrible App!

2024-12-16

If I could give AlayaCare a negative star I would! I’ve updated my phone just to be sure it wasn’t user error but it’s not. AlayaCare shutdown in the middle of use, it’s been several times I’ve been unable to clock in or leave notes. As well as having the client sign. I end up having to complete paper timesheets & notes which makes AlayaCare useless!

App

2024-12-16

Our company uses AlayaCare. It has made improvements over time, but is still poor in quality. It still looses data, and often wastes time because it looses internet connections. It’s useless until it finally works

Needs easier log-in

2024-12-16

Needs it utilize face and/or fingerprint recognition

Love This

2024-12-16

Allows me to clock in and out every day. My agency allows me to see future and historic schedules. Love this. I get paid each pay period correctly!!!

Huge fan!

2024-12-16

Huge fan!! So user friendly, love that I can use on the go! 5 stars!

Realliv
2024-12-04

I have to use Alaycare to schedule services. it is untrustworthy in that it duplcates services, changes service start times by 5minutes randomly, and the view revisions is untrue. We just can't trust it. thats not to mention that as a scheduler the info we need readily available we have to search for. it has doubled our workload.



Is AlayaCare Safe? 🤗🙏


Yes. AlayaCare is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 267 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.5/5 . Justuseapp Safety Score for AlayaCare Is 39.8/100.


Is AlayaCare Legit? 💯


Yes. AlayaCare is legit, but not 100% legit to us. This conclusion was arrived at by running over 267 AlayaCare User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for AlayaCare Is 55.2/100..


Is AlayaCare not working? 🚨


AlayaCare works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with AlayaCare? Post a Review




Features

- Real-time access to schedules, route details, billing, safety, time tracking, patient data, and form reporting

- Update and track patient visits, including progress notes, medications, and tasks

- Accurate data tracking with GPS-based clock in/out and location-based electronic visit verification (EVV)

- Real-time updated schedules and mobile alerts and reminders to stay on track

- Secure data with session timeouts, secure log-in (including SSO), encrypted data transit, and compliance with privacy legislation.

  Customer Service/Support