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Company Name: Transcense, Inc.
About: Ava empowers 400M deaf & hard-of-hearing people to have accessible in-person conversations, anytime,
anywhere.
Headquarters: San Francisco, California, United States.
Ava Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Ava: Transcribe Voice to Text. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Ava: Transcribe Voice to Text. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Transcense, Inc.
Verified email
Contact e-Mail: [email protected]
Contact e-Mail: [email protected]
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Read 3 Customer Service Reviews 😭😔💔
Does not work properly
by Dr. Bungus
It did not work properly when I created an account connected to my Apple account. But when I tried to sign in with my email (which is the exact same address as my apple account) it tried to create a whole new user and have me reverify my email address. It was a nightmare to try to get just 5 phones connected. The app also intentionally keeps the accuracy of the dictation sub par around (80% accuracy) unless you are willing to subscribe or pay them. Yeah the app is technically free but the free version works very poorly and inconsistently. This app has some good ideas but they either don't work well or only function behind the pay wall...kinda shady. I was very hopeful for this app because my family and I wanted to be able to communicate effectively with my brother's deaf gf...guess we'll just have to keep looking.
Great in Theory but not fully functional
by DrSurf777
I work with students with hearing impairment in a school district. We had high hopes for this app as a wonderful tool for our secondary students to get more from class lectures. It does show live transcripts of the classroom dialog but the save transcript function is not working. We followed the directions from the website and it should be working but when we go to the transcript tab, nothing has been saved. Tech support has been less than helpful telling us to follow the directions we have already completed. Maybe this is a glitch but until it is fixed this product is not worth the monthly cost if you need more than 5 hours per month of captioning.
Limited
by Wacowhacko
This works well with strong WiFi but not with cellular data. My complaints are that you can’t decipher who spoke when speech is transcribed. Your speech isn’t highlighted to differentiate dialogue from another speaker. This app doesn’t help with phone calls. This app picks up all conversations so you need to do one to one communication somewhere closed off. The customer service meanders and takes days to reply. Even if they reply it doesn’t mean they’ll resolve your issue. This app isn’t good with accents or speech impediments. I wish this app could describe if the person is yelling, humming, or laughing. Overall this app isn’t helpful.
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