Contact Costa Vida Support
Company Name: Costa Vida Fresh Mexican Grill
About: Costa Vida, Fresh Mexican Grill is a restaurant providing tortilla and sweet pork.
Headquarters: , , .
Costa Vida Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Costa Vida. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Costa Vida. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Costa Vida Fresh Mexican Grill
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Read 4 Customer Service Reviews 😭😔💔
I have tried several times to use my rewards points at the local Costa Vida with no luck. Points will not scan. The manager at the local store in Farmington, NM, says he has nothing to do with the app and that I have to contact the app if it's not working (although it should be his problem. He is benefitting from people using the app at his store, because of the rewards offered if you buy there). I can't get anyone from the app to reply to several email attempts I've made in the help section on the app. So, I buy. I scan. I earn points. I try to use points. They don't work. The restaurant puts the problem on the app. The app won't reply. It's a big circle of nothingness. I won't buy from them again!
No longer accepts orders
by A Hangry Customer
Once upon a time this app allowed you to place an order for your favorite Costa Vida store to avoid waiting in line. Not anymore. I’ve tried everything to get the ordering panel, which is STILL VISIBLE AND FUNCTIONING, to accept any other form of payment besides a gift card. No luck. There isn’t a section to put your payment details anywhere, whether during your order or in your profile in the app. You either pay with a gift card or you don’t order with the app. If the ordering function has been removed from the app, why not remove its VISIBILITY?
Added to the misfortune of the ordering process, when I discovered only a gift card could be used, I tried to find somewhere on the app to reload a card. Nope. You have to buy another gift card to load it and pay for your order. This system is completely screwed up. Make up your mind. Are you going to have an ordering system in your app or not? There’s no better time to figure this out than right now with the pandemic going on.
I’ll be deleting the app. With my continued misfortune being unable to connect to Costa Vida through DoorDash as well, it looks like I won’t be making a visit or placing an order. Oh well.
Terrible customer service
by Direvarg
I arrived at the store when app said the order would be ready. The order was not even started. The employee did not apologize and took about 20 minutes to get my order ready. She failed to get the jalapeños on my tacos and my wife and son’s burritos were not smothered and we were given two chicken burritos instead of one chicken and one sweet pork. I regret paying the 15% tip up front on the app. I relayed all of this on a survey that Costa Vida solicits on their receipt. When the online survey asked if I would like to hear from a Costa Vida team member I said yes and supplied my phone number. I did miss a call from out of the area but there was no message left. As far as I know they didn’t call. If they did, they didn’t care enough to leave a message. I guess Costa Vida does not care about this ex-Customer. That’s ok. Chipotle is almost as close to my house.
Bad offers and Irrelevant
by Realfunguyjim
Occasionally you’ll receive offers in the app. I’ve found that the offers are not always valid and the company doesn’t honor them.
I received a push notification of double reward points on one day and let this sway my decision for lunch. Took my family. Food was fine. I used the app to scan my receipt, received 28 points (you receive 1 point for every dollar spent). I threw the receipt out because I had no need for it. I figured the double points would be added later, they never were. I thought it was worthwhile to make an inquiry through the app about the missing double points, I got an email back saying they would need a copy of my receipt to investigate. After this experience I was soured and the app was of little value to me and made sure to turn off push notifications.
Have a Problem with Costa Vida? Report Issue
Why should I report an Issue with Costa Vida?
- Pulling issues faced by users like you is a good way to draw attention of Costa Vida to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Costa Vida customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Costa Vida.
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