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Once upon a time this app allowed you to place an order for your favorite Costa Vida store to avoid waiting in line. Not anymore. I’ve tried everything to get the ordering panel, which is STILL VISIBLE AND FUNCTIONING, to accept any other form of payment besides a gift card. No luck. There isn’t a section to put your payment details anywhere, whether during your order or in your profile in the app. You either pay with a gift card or you don’t order with the app. If the ordering function has been removed from the app, why not remove its VISIBILITY? Added to the misfortune of the ordering process, when I discovered only a gift card could be used, I tried to find somewhere on the app to reload a card. Nope. You have to buy another gift card to load it and pay for your order. This system is completely screwed up. Make up your mind. Are you going to have an ordering system in your app or not? There’s no better time to figure this out than right now with the pandemic going on. I’ll be deleting the app. With my continued misfortune being unable to connect to Costa Vida through DoorDash as well, it looks like I won’t be making a visit or placing an order. Oh well.

I arrived at the store when app said the order would be ready. The order was not even started. The employee did not apologize and took about 20 minutes to get my order ready. She failed to get the jalapeños on my tacos and my wife and son’s burritos were not smothered and we were given two chicken burritos instead of one chicken and one sweet pork. I regret paying the 15% tip up front on the app. I relayed all of this on a survey that Costa Vida solicits on their receipt. When the online survey asked if I would like to hear from a Costa Vida team member I said yes and supplied my phone number. I did miss a call from out of the area but there was no message left. As far as I know they didn’t call. If they did, they didn’t care enough to leave a message. I guess Costa Vida does not care about this ex-Customer. That’s ok. Chipotle is almost as close to my house.

Occasionally you’ll receive offers in the app. I’ve found that the offers are not always valid and the company doesn’t honor them. I received a push notification of double reward points on one day and let this sway my decision for lunch. Took my family. Food was fine. I used the app to scan my receipt, received 28 points (you receive 1 point for every dollar spent). I threw the receipt out because I had no need for it. I figured the double points would be added later, they never were. I thought it was worthwhile to make an inquiry through the app about the missing double points, I got an email back saying they would need a copy of my receipt to investigate. After this experience I was soured and the app was of little value to me and made sure to turn off push notifications.