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by Merry Terry Ray

When I first had the system installed, it was great because I could control the temperatures in each room in my house. While it took about 15 seconds to open, I was happy for the first 6 months. Then one day I couldn’t see any of the room thermostats or sometimes only a few. After months of complaining, it suddenly improved. I believe others voiced complaints as well. Now sadly, it just doesn’t want to open at all or closes while in the process of opening. Lennox is a big company and this is not rot a complicated app. Please get some good programmers and update this app.

I wrote the above 2 years ago. The problems still exist but not as frequently. Out biggest problem now is the physical thermostats just stop working for no reason. And it’s the same ones each time. Not a good system and not zoned well.

by Deejbeard

I haven’t gotten on this App Store to leave a review in years—but this app just blows my mind in the worst ways.
- App won’t load even when every other internet using device is off and we’re getting over 500mb download speed from our modem
- When using the mobile app to change the temp, very often it will have no effect and just glitch back to the temp it was before you changed anything. What?
- Constantly get a “no internet” (wifi pic with an X over it) error when the router, thermostat, and the node connected to the furnace are all within 10ft of each other. And all other devices access the Internet fine—even all the way down the hallway with doors closed and a strong signal…

You could argue it’s a hardware issue with the thermostat or the unit connected to the furnace. But it was installed 2022. What piece of hardware is newly installed that would relay internet traffic that poorly? I hate this app more than the stupid talking Tom thing on my kids tablet—the one where any click is 90% a micro transaction screen. More than that. Feels like using Windows 95 to run the new CoD.

by AJ_SD3

This app just plain and simply does not work. It doesn’t talk to our system, and it’s not a WiFi issue. We can’t ever turn our system on or change settings remotely. We have to use the main console, and even that works correctly maybe 60% of the time. If we didn’t have solar, this would be costing us a ton of money because it runs our system when we don’t want it to and we can’t reliably get it to turn off when we’re out of the house. This system came with the house and it’s going to be the first thing to go when Black Friday rolls around. I’m so surprised that there are so many positive reviews, because in our experience, this is complete and total junk.