Contact Zenefits Support

by AlchemicKnowledge

I’ve been such a big fan of benefits, even to the point of getting some of my friends who are large print yours to sign up with them. I recently had an issue and I try to contact tech support and it has been a complete nightmare. Did you not have any chat or phone accessibility. Only email. I have now sent in three different requests and have three different case numbers associated with my account yet nobody has responded to me. Meantime I am a very small business and the Department of tax for my state needs additional information due by next week and I cannot get a hold of anybody. Please ZENEFITS Contact me back please I am in dire need of help

by Warrior X

Ive had ample time to use this companies products including this very limited ability IOS app that got built.

When its not crashing, or hanging up, or not working correctly; there are these brief spans of time that when it does its like a breath of fresh air. Ahhhh ZENefits.

Zenefits is the only web software that not only manages to cause script to hang, but actually gets my browsers to become unresponsive. Its so bad that my browsers running zenefits has managed to crash my VM’s. Imagine that!

I think they must have a lot of junior developers working there because just recently we had an “update” where we no longer can select project codes or edit our hours. Apparently, no one there is a scrum master and definitely no one there IS AWAKE IN THE QUALITY/TEST department.

And certainly the product owners must be in the “stairwell” again because they missed validating the release or least making sure us clients and end-users HAD A WORKING SOFTWARE.

This is ridiculous.

by ProOp Recommend

Be mindful that once you sign up it’s almost impossible to cancel. Zenefits has everything added that can be done at a click of a button except for cancel. Be aware that companies like this, do this to ensure they make additional money off of you because the cancellation process is not clear. I would not recommend this company to anyone. Use a service/company that will allow to get things done when you need them done. Highly not recommended.