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Not only did the service not forward the document to the requesting agent as I was told what’s going to happen and a got a notice saying it had happened, my password wouldn’t let me back into the site. When I finally got that worked out in a new password so I could be back into the site it wouldn’t allow me to access the documents. He kept informing me that I should be using a later version of Safari or chrome or Firefox. So I downloaded the latest chrome and installed it on my computer which I would never do and still I couldn’t get to my document still I couldn’t download it still I couldn’t print it and now were into the weekend and I had only signed up and paid this money for this expedited notary service because it was very time sensitive. But it was a total waste of my money and a waste of my time. It’s really put me in a bind. And it’s unacceptable completely not acceptable. Print out your document and take it to your local notary and be done is my advice to you

I thought the online notary option would be more convenient over having to go into a physical location during business hours and waiting in line. The service says it’s avaliable 24/6 with limited hours on the weekend and it seemed convenient to access the services after hours when I thougt it would be quicker. So far I have waited hours with no success in meeting with an online notary. It tells me a medium wait time of 40 minutes and offers a callback option when one becomes avalible but I am logged off the app after two hours with no phone call telling me that a notary is avalible or the message will change saying that notary’s are not avalible and to try my call later. This is a hassle having to try the app multiple times because each time I have to scan my ID and go thru the verification process when I attempt to meet with a notary and am not sucessful.

I was really excited and hopeful about this app. Finding a notary is usually a hassle and the idea that I could connect to one quickly was amazing. On top of this, I needed to notarize a document for an immuno-compromised family member during COVID. Unfortunately, the app is not flexible enough to handle what I needed - I needed three people to sign a document including myself. The app will not let you add more than one additional signee. We connected to a notary who reached out to support for us and we were told it was a glitch and to close and reopen everything, that it is supposed to allow more than two people. Nope. The app won’t allow it. In addition the app won’t let you go back or edit info you’ve entered without restarting document upload process, so if you make a mistake you have to rescan your doc. Also, once you answer questions you’re immediately sent to a notary without warning. I had to apologize to one person and cancel the whole thing because I didn’t realize as soon as I scanned my ID, I’d be sent to video chat. Lots if potential in this app, but it needs a lot more work.