Contact Zmodo Support

I tried the free trial and my cameras haven’t worked since… 3 months. I have called and texted to try and get assistance with tech support on 3 separate occasions. They were very very disrespectful and no help at all. (as I was trying to explain the cameras weren’t recording correctly and I sent a pic of the wrong time stamp … he proceeded rudely, “it recorded right there why would you tell me it didn’t”. Completely dismissing what I was showing him. Acted as if I was lying to him. The free trial did worked for live data ONLY…. But the clips were so short it missed everything. For example: someone pulled into my driveway (captured) by the time they got out of the car, to my door, and knocked, the camera had stopped recording. So unless I was available at that exact moment to view live… I have no idea who was at my home. Which bothered me. I tried the free trial. Now I cannot see ANY recorded clips. They won’t open or play. And anything not live is time stamped 3-4 hours behind. My boyfriend also tried to talk to tech support since he works in the IT world and it was no help.

1. Motion alerts absolutely captures nothing! Two years I have these installed outside sounding my house it gives me pictures of something happen to my residence but whenever I have a visitor mailman’s here every day, snow season people remove my driver way snow, summer these people treat my grass and cut my grass however all these events these camera didn’t capture at all, what am I supposed to expect for the purpose of security what am I paying for??!!It gives me around 15-20 pics a day showing events with absolutely nothing but my yard view on the pics, once in a while it captures a blurry someone’s one leg or a corner of someone’s shoulder but mostly I captures nothing but just my yard views. 2. Four of these eight cameras stopped working after two years for no reason. 3. These devices are horrible connection with internet. I spent 200$ on those cameras and a 800$ to install them, I’m planning to look other companies to reinstall different brand cameras, someone have better experience or recommendations?

I’ve had these cameras for a couple years now and for the price I don’t have any real complaints. However I have a huge issue with the company sending me spam through the app (sales announcements, new products, marketing junk). The spam comes through the app using the same notification alert that you would get if motion is sensed on the camera so you immediately want to look and pay attention to it. I’m sure that’s what the intent was however as a consumer who paid for the product I should not have to be subjected to spam for a product I’ve already paid for. I brought this up with support and they said there’s no way to opt-out from this “feature”.