Contact Norton Family Companion App Support

by DO NOT RECOMMEND WHATSOEVER

I would give this app 0 stars if I could!! It’s an absolute privacy violator, like I know ya parents wanna monitor what your child is doing on the internet and checking what apps they have, but people need to have privacy on their devices. Even if they have no bad apps on it people still need to have phone privacy. This is an absolute trust breaker. And also the screen time is disaster. It is is so ridicoulous, their excuse is oh I want to limit my child’s screen time and blah blah blah blah, even tho the parent is on it just as much or more. This app is ridiculous, it is a complete trust breaker and won’t even let you access apps that aren’t even bad. I don’t reccomend this app at all!! One more thing that is terrible when there is a time set that you should be off of it at night, when you can go on it again all the apps are reorganized. Especially when you organized your phones apps the way you want them. This is app is terrible and do not reccomend!!

by Tecdiver

I used the time monitoring portion of Norton Family to restrict our two sons phones from 10am to 5:30 am. During this time it removed the icons from the phones. At 5:30 am the icons did not return. I called support and they could not see in THEIR system what was being transmitted to the phone app. I disabled the phone/iPad feature and after an hours the apps returned. Even though it was disabled the next evening it turned the icons off, at 5:30am again it did not turn back on and never did. I tried everything to gain control of the phone, but since when it took away the icons it took the norton app too, i cannot get into the app to put in the over ride password. I cant remove the app from the phone until it is unlocked and can not unlock it. We will be cancelling this service and going to Mcafee!!!

by 🦊🦁🐯🐨🐼

This app was put on my phone by my mom because her and my dad thought it was a good idea so they can see my search history and stuff like that. You can block apps from being used which would/could be used for if your grounding your child or they are not allowed to use their phone. But once this is on your phone everything will get messed up. You won’t be able to delete apps or anything your Wi-Fi gets messed up And When you search up for pictures you won’t see anything because It would be blocked and you would have to get them off of websites but only few because a lot of them would be blocked. Me my mom and my dad found this super annoying. Now I can’t get this off my phone and It is stuck on here. My mom and dad can’t delete it either. DO NOT GET THIS APP!!!