Contact Sideline Real 2nd Phone Line Support

by CassondraMaria

This app was pretty decent, with a few dropped calls. Recently, the caller id quit working. It only says "sideline incoming call". Calls were also beginning to drop. I use this as a business line. On top of all that now they want to charge for an app, that's less than 80% functional, uses my cell data/wifi services I purchase from a provider. If that's the case I could purchase an additional line for $10. The way sideline broke the news to current app users was through an ad/text message. So if you missed it, oh well. I prefer to go with an app I know I have to pay for upfront vs. a text from a free app. This action reminds me of how Netflix treated their customers by quickly increasing their prices, if I'm not mistaken they are still trying to recover. I have also been reading where they are charging $20 to port your number out. Well I brought MY number to sideline, with that being said if I am charged to port MY number out, I will have to take further actions, because it was my number to begin with. This is one of those apps you have to read the fine print. Be cautious with this app.

Update: I decided to try it out. It was ok, not like it was but ok. Since this most recent update, the app crashes ALL the time! This is a business number. Meaning I get paid with my business!!!! If you charge for an app make sure it works! My business is just as important as this app!!

by Stop Being Annoying

No longer free they're making it mandatory! Send out text messages telling people in less than a month they will have to pay?! Thanks but no thanks such a shame. I will be deleting the app once they start charging. I absolutely loved it and enjoyed using it. It came in very handy to keep your personal number private and business separate. Now knowing that it's mandatory and it will no longer be free and they sent you a text message stating that in less than a month you'll have to subscribe $10 a month for $70 a year. Thanks but no thanks. It's sad that they're making this mandatory because it was a great app and came in very handy. I agree with a lot of people I will be deleting the app and moving on. I could get an entire new phone with a separate New number for the same price. Why would I pay? Especially when it has so many glitches. Will freeze on you for 5-20 min, close on you and more!! Why pay for a line you can barley use or only use when “it’s” functional?!? Don’t get me started on the “non caller I’d function” no longer working!!??? It's a shame! Bad move sideline bad move. I suggest another free app they work great!! but good luck to you. I'm sure they're going to regret it once they see how many people delete the app. Smh. Not good business at all.

by Tay2626

My employer paid up front for a 6 mo. subscription for the Sideline Service. They claim to be able to assign a new voicemail message for anyone that calls your sideline number. Clearly this is important, especially if being used for a professional business phone number. Turns out there is a bug preventing this from being a 100% guarantee. I had multiple clients leaving me messages saying they think it’s me, but we’re unsure because the voicemail message they received is my personal phone number. I don’t want strangers knowing my name if it’s scam callers, so I have the generic phone number message for my personal number. The custom one I made for work wasn’t being heard by the clients. The position I hold is an assistant to a independent life insurance agent. So not only do the clients have my personal number now, but I’m risking losing clients. How can they trust to give me their personal info to make an appointment if I miss their call and they hear a different phone number than the one they dialed? I’m so frustrated! Seeing we’ve already given this sideline phone number out (on email and verbally), if I change services, my boss will have to buy the phone number from sideline and pay another company for another subscription.