OYO: Search & Book Hotel Rooms Reviews

I booked 3rooms in this app hotel in Bijāpur, Karnataka, India (this app capital Meridian)for my parents and family. Booking was confirmed and everything was paid online. After my parents reaching the hotel they were told they won’t get rooms since we have paid it online. Then i talked to this app customer service and they suggested me to move to different property (this app Basava Residency) and we accepted it. After my parents reached the other property, same issue here also. Here also property owner denied to give rooms. He asked us to pay the amount in the hotel and then we will get the rooms. Again they asked us the price 25% more than what we booked for. I called to customer service and they told they will refund the amount which I paid but it will take around 7 to 14 working days. Is this the experience you guys provide? I booked 3rooms for family and I was not traveling with them. Aged parents were waiting outside the hotel without getting the rooms. I spent one whole day talking with your customer service team. There is no way to talk to higher authorities. Even Though i booked the rooms and got confirmation I didn’t get rooms and now I need to wait for 7 to 14 days to get back my money. I lost my time & peace of mind. Who will bear this loss? I would like to thank this app for all this loss and nightmare experience. I’ll never again book any rooms through this app.

If it weren’t for the night crew consisting of the two girls that work the front desk at night and the young ladies that clean up the rooms this place would have been my worst customer service experience. The hot water is a first come first serve and that alone will ruin the end of your day alone. The facility is getting a face lift and the price of the room is discounted for that reason and was well understood before purchasing the room but the horrible customer service I just don’t get. Refacing or remodeling a business is always a bold step and is a good move to keep up your quality and maintain a good customer base which throws me a huge curve as to why you would employ anyone with no customer service experience or better yet make the only employees that had any work the night shift and clean the rooms. They need to be running your business.

It is difficult and seems to me to be false advertisement I have been told since signing up that I would get a free room never happened then just now was told 60% off and it only does 39 but the staff here at deridder are the best I could not ask for more

Booked a hotel room for July 4th in Branson. Unfortunately OYO/company over booked rooms. I spent most of the day trying to find out where I was staying because they kept forwarding my reservation to a different hotel that also had no rooms. I was told someone from Costa Rica would call me to let me know what hotel I’d be staying at... I ended up calling back multiple times because no one called me! At 9pm on the night of check in I still have zero idea where I’d be staying. I was told wrong multi times & alot of time just trying to get through to someone (call center not in US). A 11:00pm a room was finally found for me BUT it would be an up charge.. are you kidding me?? I ended up wasting a whole day trying to figure out where my room was to not actually have one. Had to sleep in my car. Garbage service!! Will never use again.

I would have given 0 review if I can. I booked a room for my family in India from US and it doesn’t even show up in my bookings list on this app app. I tried calling Indian customer service to cancel the room for one day but was not able to reach them from USA. When I called the US customer service, they asked me to call Indian customer service. Worst service I have ever seen. I chatted with them a lot of times, and no one resolved my issue. If you guys are not able to cancel the bookings that are booked from USA, then you shouldn’t allow a user to book a room from other countries too.

I booked a hotel through an agent and he said 11 rooms are available and early check in possible without any issues. Then I went to the hotel and they denied my check in. I lost my cab charges going there. When I called the customer service, they put me on hold for several time and this continued for 2 hours. They finally just hang up the call without resolving the issue. I missed my urgent meeting because of this mess. I am just done with this app for my life.

Expect a six hour delay between making your payment and the booking coming through on your room. Get ready to pay a second time for the same night. The staff is exceptionally but they can do nothing to fix it. Your only recourse is to call India where an unpleasant experience awaits you. I like the people here so I’ve endured this hassle multiple times. I can’t imagine making a booking while coming to the hotel late at night and being told that your booking does not show up. Ick!

I stayed in a Knight’s Inn that was bought by this app. The hotel was nice so I downloaded OYO . I tried to use OYO the book a room the next night. OYO said $29 but they were going to charge me $79 for the room! Plus, I’ve had OYO for 3 days and have gotten 12 notifications about irrelevant “offers” and when you close OYO after clearing the notifications they send you another one so there will ALWAYS be a notification showing for OYO . This is a very shady app and I am deleting it.

I had reached out to customer service and they claimed they were looking into my issue over a week ago, no luck. I have had so many referrals and never received any gift cards. I’m leaving one star just to write the review but the customer service is terrible and you are promised rewards that you will not receive. I wasted too much time referring others and I feel like my rewards now expired due to the lack of customer service response. I do not recommend this company.

Going to Dallas for business and thus is such a great deal. Normally a room like this would be at least $189 per night. For a week day rate this was definitely a BIG SCORE. Going to tell all my family and friends to get the this app APP.

I made a booking with this app and I paid through the this app app $79 for two days.
When I got to the hotel they required a $100 deposit.
I went and I explain to the front desk that I don’t have it additional hundred dollars to give them.
The manager said well you’re going to have to go ahead and cancel your reservation not giving me a chance to say how soon can you get the deposit to me cancel your reservation sir.
What he didn’t tell me was when I canceled the reservation I would not be refunded the $79.

It’s been two days of back-and-forth with the this app customer service people. they got my money they don’t care. Telling me their policy’s what it is and they have to stand by it.

So they have taken my money and refuse to listen to reason

1. Booked a hotel in Agra, but they did not accept our booking because we paid online. Their excuse was that “this app has not paid them past amount.”
2. Their initial sign up this app money is scam. They have very clever terms and conditions because of which we cannot use this app money to book hotel.
3. If you book through this app app just because you got great deal and want to take risk of being denied by hotels, I suggest pay at the hotel rather than paying through this app app.

Great app that let us save sometime searching for what we need but we look for something special for OYO users such as good deals and discounts
The rates shown in app almost same as orignal rate

I am an this app user since 3 years and their service was too good. Since 6 months I am facing a lot of trouble whenever I book hotel with them, the property owner always denies check-in or I have to pay extra money. Recently I made payment to this app and I didn’t get the room and I am facing a lot of trouble for the refund of 1660 rupees. I have registered grievances and will go to court if necessary. Do not use OYO always book with goibibo.

I booked a room at Guruvayur(Kerala) using this app, and I got confirmation from this app as well. But When I reached there by 10pm with family including 2 children, the hotel receptionist told that we won’t get rooms as they have stopped accepting bookings with this app, as they haven’t received multiple payments from this.
The hotel management asked double payment for new room booking.
This was terrific. We managed to get another room in an another hotel.

I won’t advice anyone to use this app for booking hotels

Never trust the reviews for hotels and worst customer service. Please avoid this app as much as possible. Got into a 3-star hotel and they had serious hygiene issues. Bloody sheets, smelly rooms, dirty toilets just chaos. I checked out immediately and haven’t received my 9742 rupees of my refund. Called customer service 5-6 times and got escalated 4 times. Provide alternate contact numbers they are not calling me or processing the refund. PLEASE AVOID this app AT ALL COST. Suing them for all inconvenience caused. This is not acceptable service.

Best service I’ve ever had stay at a hotel,I recommend it to anyone. I will be staying here and again in the future ....

I was there lady week And enjoyed every second of my stay in Kathmandu! Would recommend others to stay and sure will be back !

The staff is so nice!
Very comfy rooms and beds! You don’t even have to leave to get food!! They have everything you need right there. 😊

Do not book rooms through this app, loosing money may not be an issue but your life will be in danger , I had similar experience twice ,I got only apologise from this app , lost money and spoiled my holiday,I have no such dirty words to explain how bad my situation was.... and also I lost money just imagine how frustrated I would be. And please shameless this app company I don’t need your apology

very user friendly website and excellent staff. the night lady is great and so is Crystal and her team during the day

I can’t log in using OYO but overall OYO/website has helped my family and I book cheap trips

I download their company app per the suggestion of one of their employees. I went on OYO today and saw that they had rooms available for $29. I reserved it and the hotel at 3100 Cloverfield Pkwy said that they will have to charge me at least $49. That is bad advertising and unacceptable because unfortunately I did not have the additional money. Shame on yall!!!

I'm using iPhone 7 with ios 10.3.3
1.There haven't any option for save password for future login while the desktop version ask for password for login.
2.I couldn't be able to enter OTP while changing mobile, because the OTP field are not editable text field.
Please update with those bug fixed.
Thanks.

I booked a room through this app and paid before check-in, but the hotel denied the check in saying this app is not paying the hotel, i tried to call the customer support but tgey put me on hold for almost 15 minutes saying all the executives are busy. I lost my money and i also I had to search for another hotel.