Contact MidoLotto Support

by ChanceClay

The app settings force you to keep 2 of the 3 notification settings on so the app can push notifications to you reminding you to play. You literally have to block the app in the iOS settings from sending you notifications at all if you don’t want reminders every day on how big the prize is. How this isn’t a violation of App Store guidelines is beyond me. If that’s not enough they don’t only use push notifications they also will use the phone number you sign up with to text you these same reminders. Again this is clearly spam that I didn’t ask for.. I also don’t understand how the app is allowed to link directly to PayPal for loading money into the app.. any other app is supposed to use in app purchase or go through the App Store. They specifically say they “digitize” your ticket so I feel like the App Store policies should apply to them.

by Bad Svc

They are using a 3rd party company to fund customers accounts. The company name is SKRILL. This company has hit multiple customers with fraudulent transactions.
There is no contact phone number for either companies

He is an email from there OPs manager

Hi Chad, this is Hamish, I'm the Head of Operations at Mido Lotto and the person who sent you the email in your screenshot. I'm sorry that you were one of the few customers who were impacted by the issue that our payment processor, Skrill, experienced with their bank. I can understand your frustration - seeing bank transactions duplicated can be stressful. I'd like you to know that these issues happen from time-to-time; this particular error affected a number of businesses, not just Mido Lotto. I'd also like you to know that we are actively migrating our users from the payment platform that you used (Skrill) to a new payment platform that offers a much better user experience (PayWithMyBank by Trustly). Please reach out to me if you'd like help getting set up with the new platform. In the meantime, please use the link in the email I sent you to let us know how you'd like the duplicate transaction to be resolved. We're working closely with the team at Skrill to reach a resolution for all of those impacted as quickly as possible.

by Unhappy App Banker

At first I loved this app and was super excited about it. However, I will be deleting it after tonight’s drawing. Here are the problems:

I won a free play with Fantasy 5, this means if you go to the store you will get a free ticket with numbers. On here, however, they are suppose to give you a new ticket with numbers. Well I never received it and all it says is that I won it but it’s pending. This was last night. Now it’s late in the day and still no new ticket. I contacted them and they completely ignored what I said and replied with a response that was not what I contacted them about.

Another big problem is that if you win money, you will have to WAIT for them to either mail the tickets to you, assuming you ever get them, or they claim there might be a place somewhere (could be far) that you could go, and that’s a big IF.

I have a 7-11 right here by my place and so many other stores that I can simply get the ticket and collect my winnings quickly when that happens. This is simply not worth it and you may never see your winnings, too risky.

Another problem is when you set up online banking, it’s not permanent bc they will make you do it repeatedly for security.

This app is way more trouble than it’s worth.